This profile has been claimed by the business owner or representative.
Aspen Dental - Hampton, VA
- Dentists
- Hampton, VA
About this business
Location details
1070 W Mercury Boulevard, Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not prepay for services. NO ONE EVER ANSWERS THE PHONE NOR RETURN MESSAGES. Beware of sly dialed calls to avoid talking to you. I tried resolving issues so that I could get what I paid for and be done with them but now they are avoiding me again. I just want a return of the money I paid for the services I have not received from the agreement we made a year ago. I have filed a BBB complaint and will file a complaint w/the dental association. I am looking at other avenues so that I can get what I need back to pay another pr... read more
Business response:
Hello Teresa, once a BBB complaint has been made against an office that complaint is then handled by Risk Management. They can be reached at bbbcomplaints@aspendental.com. This matter is now in the BBB’s hands and they will do their due diligence. Upon the completion of their investigation Aspen will abide by their findings. -The Customer Service Team
Newport News, VA won't answer their phones for the love of God. They don't care either because my fiancé left several messages 5 to be exact and still haven't responded. Then I called on my phone to set his appointment but got a voicemail instead of a human and without giving them my phone number...they called my phone back asking for him and then hung up as I was passing to my fiancé. We are done with this place do not go here. RUN!! They are fired. If they can't run a front office they can't pull his teeth out and they su... read more
Business response:
We are really sorry to hear this and can understand your frustrations, Lasonya. Please ask your fiancé reach out to our Customer Service team at 844-296-0187, so we can assist him in contacting the office. -The Customer Service Team
This place is the absolute worst! My initial appointment took 4 hours. Then a couple of months later I was having tooth pain and they could not get me in any sooner than a month out for an emergency!!!! I ended up having to go to another dentist who didn't accept my insurance and pay out of pocket for X-rays. When I contacted Aspen dental about the results of my X-rays, they told me that they can take care of the fillings and all I had to do was bring the treatment plan from this other dentist. However, when I went to my app... read more
Business response:
We're very disappointed to hear this, Nicole. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. -The Customer Service Team
It's beyond shocking how a "professional" office can be so disorganized and no one seemingly having a clue on what they are doing. I set up an appointment 2 weeks ago to have a tooth repaired (front tooth was chipped many years ago and the cap in it recently fell out). I also recently got x-rays and appear to need a couple cavities, but this is a lower priority for me as really need front tooth repaired. When I made appointment, I made it clear that I already had recent x-rays at another dentist just a couple weeks ago but ... read more
Business response:
We appreciate your feedback, David. Thanks for taking a moment to share your feedback with us so that we can continue to improve patient experiences.
Don't waste your time and money they WILL NEVER answer the phone. I've been trying to get a hold of them for 2 months left voice messages called corporate and won't get a response!! I'm sick of this place
Business response:
This is not the experience we want for our patients. Please reach out to our Customer Service team at 844-296-0187, so we can work to find a resolution.
Don't believe anything will be done tried twice to have resolved so far nada, I was a self employed hairdresser and I would NEVER have had the clientele I had if I had treated them when a problem needed to be addressed and fixed as I and apparently several others have been treated, and payed for that treatment, companies and people employed by them need to be held accountable for their lack of treatment and acknowledged when good service has been given unfortunately that died when disco did.
Business response:
We’re sorry your experience didn't live up to expectations, Dolores. We value your feedback and will pass your message along to the Customer Service team so they can address your concerns.
At one time there customer service was good they must be have new employees, cause these ones are very rude and not professional at all. If you have to have a attitude when you are calling a customer, maybe you need to find another line of work.
Business response:
We’re sorry for any frustration you experienced, Liston. We appreciate your feedback. Thanks for taking a moment to let us know about your experience and sharing your feedback with us so that we can continue to improve patient experiences.
Go anywhere else. This is the absolute worse place to have anything done. My dad has been without teeth for well over a month because this place cannot get the temporary dentures right and then continually cancel his appointments. There is NO care or compassion. The worse part is they gladly took ALL the money for all of this upfront and have NOT met any of the obligations. By the time they actually get their act together, his permanent dentures are "hopefully" going to be in. But with how they have handled everything up to ... read more
Business response:
I am very sorry to hear this, Rebecka. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Hampton. If you would like to speak with them in the future, please let us know. - Garlen
Very displeased with with my calls going to voicemail and having to wait a month to get work done. Then to go back for a rescan. Then given an appointment with no time on it after a few attempts of hanging up and recall a talk to someone and they tell me they are going to call me back about the appointment that was set for june 12th with no time on it no one calls back I start call then at 4:40pm back to back I go to voicemail till 5pm when they are closed I have a JOB I work too... That I took time off to get this done now ... read more
Frequently asked questions about Aspen Dental - Hampton, VA
How is Aspen Dental - Hampton, VA rated?
Aspen Dental - Hampton, VA has a 4.2 star rating with 793 reviews.
When is Aspen Dental - Hampton, VA open?
Aspen Dental - Hampton, VA is closed now. It will open tomorrow at 8:00 a.m.