Aspen Dental - Hampton, VA

Ryan B. 

on Yelp

2 years ago

Want to be told you need a million different things but not one of them is the thing you went in for? This is the place to go! Want to get your mouth numbed up only for the doctor to never show up to your room for almost an hour? This is the place to go! Definitely do not recommend this place, and boy don't bother trying to call, you'll never hear from them. Waste your time and money somewhere else. My girlfriend was VERY dissatisfied with everything here. The dentist knows absolutely nothing. 

M B. 

on Yelp

3 years ago

Call center told me to drive in because they do walk-ins. I drive in only to find out they cannot take walk-ins. Thanks for wasting my time as I try to deal with a dental emergency. 

Crystal R. 

on Yelp

3 years ago

Zero stars. Trust and believe that you need to go elsewhere. I don't feel like spending 30 minutes writing everything that's wrong here. Wish I would've known before I spent 2k out of my pocket. 

C K. 

on Yelp

3 years ago

This review is for the Mercury Blvd location. So then this office has lots of patients and only ONE dentist. The dentist spends her time racing between patients, stopping whatever procedure she may be doing on one patient to start treatment on another patient. Most of your time will be spent sitting in the exam chair waiting for the dentist to come back to you to complete your treatment. I'm sure that this location generates enough revenue to hire more dentists. They are just being greedy and sadly burning out their one ... read more

Fred R. 

on Yelp

4 years ago

This rating is for the office in Newport News. Very poor customer service. I would not recommend aspen dental to anyone. At first they told me that they couldn't take a walk in because they were short staffed but then she told me I could wait. After an hour and a half she told me her computer wasn't working correctly and she cannot get an account set up for me. I would not recommend this office to anyone. 

Gosia H. 

on Yelp

4 years ago

I would never go back to them. This clinic, Hampton, VA just want to do things without your approval and then later charge for it. In addition, appointments changed without notifying me, upsetting. I was asked to take my loose crown off, then I asked if she would glue it back on and she said, "no, because I didn't put it on initially". Very disappointing. 

Kim H. 

on Yelp

4 years ago

The dentist was rude. The dental chair was situated in a way such that I could hear another patient screaming in pain. The dental hygienist that was speaking to the adjoining patient was so loud that I could not hear the dentist. The dentist stood behind my dental chair such that I could not make eye contact with her. This was all occurring at the same time. Two stars because the front office professional was inviting and was able to get me in for an appointment quickly. Also, the office manager was warm and inviting. Th... read more

Triston S. 

on Yelp

4 years ago

I'd give less than a star if I could. 1. The sign says dental emergencies AND Walk ins welcomed... I walked in and was turned away as both a walk in and an emergency after I called to ensure I could walk in. 2. The sign also references insurance not being an issue. I have insurance... didn't have my policy info and was yet again turned way forward service. 3. When I did get service the tech was so rude and short with me if I hadn't had an emergency I would have left. 4. The Doctor was was not empathic said there was no... read more

Noell C. 

on Yelp

4 years ago

The rudest staff I have probably ever encountered in a professional setting. They advertise they accept walk ins for emergency dental. I walked in and was immediately asked did I have an appt and I said no but I saw you take walk ins. Her response was to inform me to try to go to Newport News and that they won't be taking walk ins tomorrow either. Then she said we can get you something for September. No apologies nothing. And they have signs plastered on their windows that they take walk ins.