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Aspen Dental - Janesville, WI
- Janesville, WI
About this business
Location details
3131 Milton Ave Ste 190, Janesville, WI, 53545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billed me wrong for my son ( said I didn’t have insurance, and we do) but I had already prepaid 260 bucks.... so I asked for a refund of the overcharge, and they wouldn’t give it to me till after his appointment in 2 weeks. I told them cancel his appointment, the overcharge was their fault, not mine, now give me my money back. Said it would take 3-7 days ( mind you this is 45 min since I paid them)...... 8 days later still no money, and the office staff is seriously incompetent. Just called corporate, if they don’t handle it... read more
Did not have a good experience. Told us the do pediatric but all they did was open my daughters mouth and give me an autograph for a referral (which we already had one). Still waiting for them to call me back.....
Business response:
I'm so sorry you didn’t have a positive experience John-Paul. Patient satisfaction is very important to Aspen Dental practices. I have passed the information along to the Office Manager to address. Thank you for bringing this matter to our attention. -Annette, ADMI
Very good. I had Dr Pack and he knows his shit. The nurses are all great also. I had two huge molars removed and never felt it and now it’s only about 18 hrs later and I feel fine. Highly recommend
Business response:
It makes me so happy to hear that, Joseph! I'm glad you feel at ease with the team, and I hope that you continue to have positive experiences! -Annette, ADMI
Run...Run as fast as you can. Don't stand by their product even when it's their fault!! The girl I had was very very rude. Wouldn't let me talk/say my piece. All about what she wrote in the notes. Wrong wrong wrong. Very expensive! Dr Pack is wonderful. Most of the gals are great. The gal I had needs development in people skills
I am not completely sure they know what they are doing. I had a consult today for an impacted lower wisdom tooth. I was told I need my top two wisdom teeth out now for another $900, and no mention of the bottom one. I've only been there twice and each time more and more get added to the bill. I am getting a second opinion and asking them to refund me the $800 I put down. Not comfortable at all with their tactics
This place literally tortured my poor mom. She went in to have teeth removed and the Dr noticed she had an infection in her jaw. Instead of treating the infection with antibiotics and waiting for it to clear up he continued with the procedure. The infection was preventing the novacane from working so my mother had to suffer through what she describes as pure torture. She had 5 teeth pulled with NO pain medication even though she was visibly in tremendous pain. Every time she tells the story of the amount of pain and torture ... read more
I had a good experience at my first visit yesterday for some gum problems and to get my upper denture repaired or replaced . The staff and Dentist were very nice and efficient. My only complaint is the price of the new Denture is much more than I expected. The cost of the gum problem solution was more than I expected too. I don't have any Dental insurance so it's a lot of money out of pocket for me as I am retired.
Business response:
We understand where you're coming from, Sharron. Cost is the number one reason people avoid going to the dentist. Aspen Dental practices ensure their prices meet or beat market prices, and they also offer flexible financing options to help patients cover the cost of care. I'm glad you had a positive experience with the team but if you have any questions about financing prior to future visits, please don't hesitate to call our team at 1-800-AspenDental. - Emily, ADMI
I had a decent experience with Aspen Dental for my first cleaning and set up my next cleaning appointment for 6 months. They called me shortly before my appointment and had to reschedule due to the hygienist leaving early that day. I had to reschedule several weeks out due to their openings. They then called again and had to reschedule another appointment due to hours changing. I called and left them a VM and never received a call back. They apparently only have 1 hygienist that works there. Seems a little ridiculous to need... read more
Business response:
Hi Amber, I'm sorry to hear that, and I can certainly understand your frustrations. We value your feedback, and I can pass it along to the Patient Satisfaction team, but I also know they would like to discuss this with you. Please call them at 1-866-273-8606. - Emily, ADMI
I had a decent experience with Aspen Dental for my first cleaning and set up my next cleaning appointment for 6 months. They called me shortly before my appointment and had to reschedule due to the hygienist leaving early that day. I had to reschedule several weeks out due to their openings. They then called again and had to reschedule another appointment due to hours changing. I called and left them a VM and never received a call back. They apparently only have 1 hygienist that works there. Seems a little ridiculous to need... read more
Frequently asked questions about Aspen Dental - Janesville, WI
How is Aspen Dental - Janesville, WI rated?
Aspen Dental - Janesville, WI has a 4 star rating with 909 reviews.
When is Aspen Dental - Janesville, WI open?
Aspen Dental - Janesville, WI is open now. It will close at 5:30 p.m.