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Aspen Dental - Madison, WI
- Madison, WI
About this business
Location details
4602 East Washington Ave, Madison, WI, 53704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:30 p.m. | |
| Tue | 08:30 a.m. to 5:30 p.m. | |
| Wed | 08:30 a.m. to 5:30 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:30 a.m. to 1:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the biggest scam I've ever experienced �. Thought I'd try them out as I currently do not have dental insurance. I was told I needed 4 crowns and a filling. Saw my regular dentist after this scam "consultation"..... imagine this..... I need nothing.... no crown or filling! BEWARE� I will NEVER recommend this place to anyone. SCAM
Business response:
Hi Theresa, I'm so sorry you didn’t have a positive experience. Patient satisfaction is very important to Aspen Dental practices, and our team would value your feedback. Please call them directly at 1-866-273-8606. - Emily, ADMI
They come across all friendly and personally nice. I paid ahead on my treatments. STUPID!!! They pad the bill with a toothbrush I told them I did not want-$131!! And flouride products and treatment. They owe me over $300. Still waiting. I had a 1:00 appointment. They kept tje door locked until 1:05. I was there before 1. Took me back at 1:20 and then told me they didn't have time to do everything. I am a nice person but I told them THEY were late from lunch and I wanted it all done. They argued with me for another 10 minutes... read more
Business response:
Hi Katie, I'm so sorry about the trouble you're having. Our Patient Satisfaction team can help address with billing concerns. Please reach out to them directly at 1-866-273-8606. - Emily, ADMI
They had a promo and all I wanted was a teeth cleaning. The person on the phone told me all wrong information and I think it was a 3rd party company doing the phones not even the place. I go there and they tell me that all they have time was first time Patient screening and no time for the cleaning even tho that was the only reason I went in. I felt like I was at a oil change store with them trying to up sell me on everything and to top it off I got a letter a week later from them asking for more money then what we already a... read more
Business response:
I'm sorry to hear that you didn't have a positive experience, Levi. We value your feedback, and I can pass it along to the Patient Satisfaction team, but I also know they would like to discuss this with you. Please call them at 1-866-273-8606 so they can help address your concerns. - Emily, ADMI
They had a promo and all I wanted was a teeth cleaning. The person on the phone told me all wrong information and I think it was a 3rd party company doing the phones not even the place. I go there and they tell me that all they have time was first time Patient screening and no time for the cleaning even tho that was the only reason I went in. I felt like I was at a oil change store with them trying to up sell me on everything and to top it off I got a letter a week later from them asking for more money then what we already a... read more
Business response:
I'm sorry to hear that you didn't have a positive experience, Levi. We value your feedback, and I can pass it along to the Patient Satisfaction team, but I also know they would like to discuss this with you. Please call them at 1-866-273-8606 so they can help address your concerns. - Emily, ADMI
They held onto a $1700 credit of mine when I had my wisdom teeth removed in December 2016. They never sent me an invoice. They have never sent me an invoice. I only heard about the credit when I had went to have a scaling in July. So I have been paying interest on my carecredit card because they wouldn't give me back my money. On top of that, I submitted my new insurance info to them in March. It was now July and they had not updated my account. Furthermore when I was having the scaling done, the office staff didn't check to... read more
Business response:
Hi Phillip, I'm so sorry to hear about the trouble you've been having. Please let the Patient Satisfaction team know about your experience – they can also help you with billing concerns. You can reach them directly at 1-866-273-8606. - Emily, ADMI
I was not very happy with my last visit. My regular dentist transferred to another state and no one told me. A new dentist came into the room, no one said Dr Greene is no longer with us. I am upset that I never got informed he was gone. I should have a choice of who I want to replace my regular dentist. I felt no connection with the new dentist. Don't know if I am going to return to Aspen or find a new dentist somewhere else.
Business response:
I'm so sorry to hear that you're disappointed, Susan. Everyone should feel comfortable at an Aspen Dental practice and patient satisfaction is very important. Please call our team at 1-866-273-8606 so they can help address your concerns. - Emily, ADMI
They lied and said that more work was needed. Went and got a second opinion and the lie was confirmed by the x-rays. Beware of these money hungry people.
want to give a BIG shout out to you for helping Vets with their dental work! My brother is a retired vet there in Madison and needed some work done and instead of helping him set up a payment plan.....you guys paid for it ALL! Way to go Aspen Dental for helping him out!!!
Frequently asked questions about Aspen Dental - Madison, WI
How is Aspen Dental - Madison, WI rated?
Aspen Dental - Madison, WI has a 4 star rating with 785 reviews.
When is Aspen Dental - Madison, WI open?
Aspen Dental - Madison, WI is open now. It will close at 1:30 p.m.