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Aspen Dental - Montgomery, AL
- Montgomery, AL
About this business
Location details
6941 Eastchase Loop, Montgomery, AL, 36117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
The front desk and the billing check clerk is only friendly and kurtious to patients they may know everyone should be treated the same ... exp at check out made me feel very uncomfortable.
Business response:
I'm so sorry to hear that, Hashia. Everyone should feel comfortable at an Aspen Dental practice. Please let our Patient Satisfaction team know about the experience you had so we can help address your concerns. You can reach us directly at 1-866-767-0890. - Dawn, ADMI
Absolutely the most unprofessional, uncaring business I have ever dealt with. I drove an hour to a scheduled appt, sign in and sit there 1 hour and upon asking at the desk why my wait is so long am told oh we tried to call/cx. But they let me sit there an hour? I spoke with a manager and she said she’d send me a gas card for my trouble(lol..must be lost in the mail). I was scheduled for this Friday am but received a call last week requesting they move up my appt to today(oh great bc my teeth are killing me). However today th... read more
do not use !!! online pricing says one thing but charged something completely different !
Business response:
I’m really sorry to hear you didn't have a positive experience, Christinaa. The Patient Satisfaction Team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI
Made an appointment for a cleaning and wasted an hour of my life! I should have walked out when the tech didn't seem to know what she was doing with the xrays. It seems they are only concerned with upselling services and gettting you to agree to unnecessary treatment. Needless to say, I walked out and refused any more services and still did not get my teeth clean. Will not be going back nor recommending to any one.
Business response:
I'm sorry to hear you didn't have a positive experience, Karen. The patient satisfaction team would appreciate the opportunity to discuss your visit in more detail: 1-866-767-0890. - Mitch, ADMI
From the moment I entered until the moment I exited, the administrative and most the ancillary staff were courteous, informative and polite. The dentist was prompt and straightforward; as a former newspaperman and law investigator, I appreciate candor. The one exception was the dental hygienist. I didn't get her name, however, as she strode in and immediately began jamming a metal pick into my gums. She started all but shouting out numbers to an assistant and acted as if my pain and the state of my gums was a personal affro... read more
I had an appointment for an extraction on the 10th of February and my appointment time was jumped around the manager is very rude . I wouldn’t recommend them due to the customer service when I went in for my consultation they had an untrained staff doing my consultation and I had to wait on the manager to call me to give me the payment information and she never called I had to call in repeatedly. If you are gonna have work done please go elsewhere this office is horrible.
Business response:
I'm so sorry to hear that, Monique. I encourage you to let our Patient Satisfaction team know about the experience you had with the staff so they can help address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
I have been trying to get my teeth cleaned since Jan. 2020. 4 visits later I am still trying to get them cleaned. Each time they want to do a periodontal exam and x-rays that my insurance only pay for once a year (never find anything wrong). Also they keep talking about replacing my bridge that I don't want replaced. So today when I went for cleaning they did the periodontal dental exam. Continued with talking about my brige when I refused the offer they wanted me to pay $89 for a exam that I didn't need or ask for even w... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Melissa. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Staff unprofessional when you walk in. No privacy when discussing your payment and treatment. Communication between you and the Dr is not what I have experienced before. Im used to the Dr at least explaining what he or she is getting ready to do to ensure comfort. They could really be a great place but they need to step up customer service!
Business response:
I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Dawn, ADMI
My appointment was at 8:45 am. I didn’t leave the office until after 11:00. I was told prescriptions were sent to Walgreens. It’s 7:38 pm and I am still without pain meds & antibiotics. I tried calling back to the office numerous times but kept getting the automated system which sent me to the voicemail. I spoke with someone after 5:30 who called in the prescription. But they called it in to the wrong place. So at 7:15 I get a call stating I could pick it up at Walgreens. WRONG!!!! I am at Walgreens and still no medicine. WH... read more
Business response:
I'm really sorry to hear that, Angela. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Frequently asked questions about Aspen Dental - Montgomery, AL
How is Aspen Dental - Montgomery, AL rated?
Aspen Dental - Montgomery, AL has a 4.2 star rating with 1,061 reviews.
When is Aspen Dental - Montgomery, AL open?
Aspen Dental - Montgomery, AL is closed now. It will open on Monday at 7:30 a.m.