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Aspen Dental - Mt. Pocono, PA

3.8

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Location details

3257 Route 940, STE 101, Mount Pocono, PA, 18344, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 6:00 p.m.
Tue07:00 a.m. to 5:00 p.m.
Wed07:00 a.m. to 5:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
3.8476 reviews
Debbie F.'s profile image
Debbie F. 
rating
4 years ago

Called at 6pm as an emergency as it reads they accept emergencies. They closed at 7pm this day. Whoever answered said the dentist was working on a patient and was leaving after that. Kept repeating they close and leave at 7. Again said it's an emergency. Asked if they took emergencies as it's a possible cracked tooth/lots of pain. Said they did but closed at 7 and were leaving then. Asked how they treated emergencies n was told that they schedule them in the morning. I asked "you actually schedule emergencies??!" most ridic... read more

Business response:

I'm sorry to hear this, Debbie. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI 

Sue C.'s profile image
Sue C. 
rating
4 years ago

I'd give it less than one start if I could. Found them online. Went because of a toothache. They took a full set of X-rays at no cost as I was a new patient. After a half hour in the chair, a very young Dentist in 2 minutes told me I had a deep cavity under a crown, needed a procedure called a crown lengthening, and a new crown. He said I needed to do it quickly or I could lose the tooth. Then left the room. No explanation. Shortly after, someone came in to discuss the cost and payment plan option and set appointment dat... read more

Business response:

I'm sorry you didn't have a positive experience, Sue. If you would like to share more detail about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI 

Melanie H.'s profile image
Melanie H. 
rating
4 years ago

OMG talk about pushy. I called to get an appointment for my hubby. He was in extreme pain from a broken tooth. They tried pushing me for an appointment even after I told them I just saw a dentist recently for my anual. Called again to reschedule as hubby had too many drinks to number the pain and can't get out of bed. Pushed me again to make an appointment for myself.... didn't I just go through that? Told them it was an emergency and told me first appointment they could see for an emergency was July 28th.. one full month o... read more

Business response:

Thank you for sharing this feedback Melanie. We’d like to talk with you directly, so we can follow-up with our team and make sure each patient has the best possible experience. Please reach out to our Patient Satisfaction team at 1-866-767-0890. - Cindy, ADMI 

Frequently asked questions about Aspen Dental - Mt. Pocono, PA

How is Aspen Dental - Mt. Pocono, PA rated?

Aspen Dental - Mt. Pocono, PA has a 3.8 star rating with 476 reviews. 

When is Aspen Dental - Mt. Pocono, PA open?

Aspen Dental - Mt. Pocono, PA is closed now. It will open on Monday at 8:00 a.m.