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Aspen Dental - Plymouth, MA
- Plymouth, MA
About this business
Location details
106 Colony Place Rd, Plymouth, MA, 02360, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went to the Plymouth Office yesterday for an Examination. After almost 2 hours of waiting in Office for my Estimate. I still am no further ahead. No email with my estimate as promised. Karen the Hygienist was very thourgh and caring
Business response:
Noreen, I am sorry that you had that experience at the office. I have reached out to the office to contact you. Courtney, ADMI
I just called to reschedule an appointment at Aspen Dental. Which I already knew I probably shouldn’t have considering they’ve broken my teeth. Today the woman on the phone said, “the thing is, you guys are wasting our time.” Previously, I had called to cancel an appointment I had about five times last month. Every single time, I was put on hold and never spoken to. Therefore, my appointment could not be canceled. The woman on the phone said something along the lines of “haha oh that sucks.” Yikes! Moral of the story, as eve... read more
Complete waste of my time. Went there for help and left with no answers.
If you want to be numbed and then sit there for over an hour and then have to be numbed again go for it. Nothing good to say....
Business response:
I am sorry you did not have a positive experience Crystal; I would really like to speak with you about it. Will you please call me at 315-454-6000 ext. 201526 — Kelly, ADMI
They tell you you need things to push their name brand sponsored products. They refused to even give me a cleaning unless I used their name brand $800 product they were pushing. I got a second recommendation and I didn’t need more than a cleaning
I made an appointment for 8:30 to have a tooth extraction. I figured since it was one of the first appointments of the morning that I would be seen promptly. Instead I was alerted that I would need to wait until 9:15, which soon became 9:30. Despite the extraction taking only about 3 minutes, I didn't walk out the door until 10:30. Time to find another dentist methinks.
Business response:
I'm sorry to hear that, Alan. We value your feedback, and I can pass it along to the Patient Satisfaction team, but I also know they would like to discuss this with you. Please call them at 1-866-273-8606 so they can help address your concerns. - Emily, ADMI
Sometimes parents can't find babysitters for their children when they have appointments I had to bring my three kids yesterday and it was a nightmare! I really wish the waiting room was kid friendly maybe throw a couple toys in there so they don't have to play with the water bubbler people were getting angry but they are 36 and seven they want to play 🤷♀️
They said they called to cancel my appt for this past Friday. Oh they called, but they FAILED to leave a message saying they were cancelling my appt, b/c they closed Last Friday. Imagine my surprise when I called them on Friday. NOT very professional!
Business response:
Dan, I'm so sorry to hear this. I have passed your message along to the Patient Satisfaction team, but I know they would appreciate the opportunity to hear your feedback as well. Please call them directly at 1-866-273-8606. - Emily, ADMI
Frequently asked questions about Aspen Dental - Plymouth, MA
How is Aspen Dental - Plymouth, MA rated?
Aspen Dental - Plymouth, MA has a 4.4 star rating with 562 reviews.
When is Aspen Dental - Plymouth, MA open?
Aspen Dental - Plymouth, MA is closed now. It will open tomorrow at 8:00 a.m.