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Aspen Dental - Richmond, KY
- Richmond, KY
About this business
Location details
1072 Barnes Mill Road, Richmond, KY, 40475, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible, unprofessional, and scam of a place.
Business response:
I'm really sorry you feel this way, Kayla. If you would like to share more details about your experience, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Expects 18 year old male with no dentistry education to know his tooth is infected because it’s ‘common sense’. Expects everything is about money when a complaint is filed. Genuinely wanted to know why it wouldn’t be disclosed if an infection is present and why they were going to pull it and felt degraded in my concerns to the age of a toddler. I don’t know the first damn thing about teeth, that’s why I PAY YOU to tell me what’s wrong with it. I feel like any job that requires you being with a patient was taught as to explai... read more
Business response:
I'm sorry to hear this, Katy. I encourage you to connect with the Customer Service Team, so they can address your concerns directly: 1-866-767-0890. - Mitch, ADMI
Money hungry people don’t ever go here I am in the process in turning them into my insurance company They think everyone is stupid
Business response:
I'm sorry to hear this, Marty. I encourage you to connect with the Patient Satisfaction Team, so they can help address this concern directly: 1-866-767-0890. - Mitch, ADMI
Today, at 12:00pm, I went to Aspen Dental for an appointment scheduled online. On arrival, the receptionist told me that she could not find my appointment. After more searching, she informed me they had no record of me having scheduled any appointment. I had both confirmed my appointment by email, and filled out the pre visit paperwork. After telling her this and offering to show her my email confirmation, she spoke with another receptionist, then told me they could work me in today but could only do a limited exam and not r... read more
Business response:
I’m really sorry to hear this, Erin. The Patient Satisfaction Team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI
After making me wait for almost 2 hours for my appointment I was then informed I was misled about the cost of my visit. I now understand why there is a major class action lawsuit against this company. Incompetence is one thing, shady business practices is another!
Business response:
I'm really sorry to hear that, Brandon. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
RecommendedSo friendly and their work is so detailed! I’ve had questions about a tooth and without hesitation they allowed me to see my X-rays and went over my concerns!!
Business response:
I'm happy to hear that, Jasmine. Thanks for sharing! - Dawn, ADMI
RecommendedEveryone here is SO nice, sweet, and welcoming. They laugh with you and really help ease any worries. The Dentist is also such a kind individual who really aids in keeping you chill and reassure. A very calming environment. Glad to have found this place!
Business response:
I'm happy to hear that, Jayda. Thanks for sharing! - Dawn, ADMI
I do not recommend aspen dental, if you didn’t know but they get commission on the work they do on you, so as a 21 year old girl when I went in and they told me I needed 6,000 dollars worth of work done I was shocked. I got a second opinion at my old dentist that I know would be honest and I needed a total of two cavities which was gonna cost me about 40 dollars total. Thanks but no thanks. Glad I decided to go else where.
Business response:
I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Michelle, ADMI
My brother was using their services until they had to cancel their services 3 times. The first 2 times without telling us. They claimed they tried to call to confirm the appointments, which they did not. We even confirmed they had the right number. We had to sit and wait in our car for a long time, because they said we could sit and wait to see if someone randomly cancels cause its appointment only. The Dentist we scheduled that day btw, didnt even bother coming in and all they did was Xrays and try to up sale stuff that ... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Erik, If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Frequently asked questions about Aspen Dental - Richmond, KY
How is Aspen Dental - Richmond, KY rated?
Aspen Dental - Richmond, KY has a 4.4 star rating with 1,123 reviews.
When is Aspen Dental - Richmond, KY open?
Aspen Dental - Richmond, KY is closed now. It will open on Monday at 8:00 a.m.