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Aspen Dental - Victoria, TX
- Victoria, TX
About this business
Location details
7506 North Navarro Street, Victoria, TX, 77904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:30 p.m. | |
| Tue | 08:00 a.m. to 5:30 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tried to schedule an appointment for a deep cleaning but they refused to schedule us in the allotted time needed. We live 1 hour away and don’t want to make two trips after already being diagnosed with periodontal disease we wanted to have a deep cleaning directly after the first exam. The front desk kept saying she wasn’t allowed to schedule the appointments but having worked for a dental office, the front desk is supposed to be in charge of appointments. They wanted to get off with just a basic exam and cleaning but with i... read more
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
I’ve sent people to you’ll after having mixed results with my dentures! They said you’ll are rude. Never call them back. Treat us like lepars if we can’t afford your 4,000 dollar dentures! For only the tops! 85 to pull one tooth! No break on multiple teeth extractions. Personnel were so caring and kind. Now; it’s all strangers. I’m so sad that I’ve sent folks there and they walked away sad and hurt.
Business response:
I'm really sorry to hear that, Beckey. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Scheduled an appointment for my son to have his cleaning 3 weeks ago. This was supposed to be a deep cleaning that would take 2 appointments. The first appointment was rescheduled by Aspen Dental and we were told that the cleaning could be done in one appointment now. Today, the appointment was cancelled. None if this is the issue. The issue is that the appointment was paid in full at the time of scheduling and now the refund has to be done outside the office and will not go out for 3 to 4 weeks. So, no, I do not recommend t... read more
Business response:
I'm so sorry to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Dawn, ADMI
went over there cause they did a free exam and X-ray and basically what they told me is that if I don't get all my teeth fixed that I was going to lose it all and then I went to talk to the lady about a payment plan she looked at me like I was retarded being stupid saying that I should get a loan and all this and that and I told her I will not and she's like what can you get someone from a third-party I like no and she said well we could do a five-year plan but she was like no let's do the loan okay she going to pay for my d... read more
I will not recommend they give warranty for work done I got my dantures done but they never fit right They asking more money If they will not fix I will go to court and social media
Business response:
I'm so sorry you didn’t have a positive experience Suresh. I have passed the information along to the Office Manager to address. Please respond to the attempts to contact you, the office is waiting for your call to help you. -Annette, ADMI
I live in an hour and 15 minutes away and confirmed my appointment twice through email and wants through text message. They still canceled my appointment because they said they didn't get ahold of me through the phone and couldn't leave me a voice message because my voice message wasn't set up. That's a lie first off my voicemail works. I did not get any voicemail saying I needed to call because apparently their email confirmation and text confirmation is not acceptable and the only way they accept that you are coming to the... read more
Not at all! Would not even allow to be checked after teeth pulled until all antibiotics were taken. Makes no sense. Ended going to another dentist and having surgery for parts of teeth that were left in. Double cost to patient because first job wasn’t performed correctly
I was there for evaluation to see what work I need in November Or December 2018. After xrays, having my gums checked, etc., they had me wait for the finance person. I told her I would make an appointment after I applied for a Care Credit card to pay for it. I got sick in December & finally felt well enough to make an appointment. The lady that answered said she'd call me when she found out from the doctor where they wanted to start with me. I never heard from them. I called again & Danielle told me the same thing & she would... read more
Very unprofessional! After grinding my tooth with a device and giving me meds and telling me what needed to be done a few days later than said she didn’t know nothing and we couldn’t go on what she advised me the other day! I had been having a lot of pain as she had the light on her forehead and was talking to me I asked her to please turn it off she then got upset and asked me to find someone else to help me with my needs! Definetly would not recommend
Frequently asked questions about Aspen Dental - Victoria, TX
How is Aspen Dental - Victoria, TX rated?
Aspen Dental - Victoria, TX has a 4.2 star rating with 546 reviews.
When is Aspen Dental - Victoria, TX open?
Aspen Dental - Victoria, TX is closed now. It will open tomorrow at 8:00 a.m.