This profile has been claimed by the business owner or representative.
Aspen Dental - West Bend, WI
- West Bend, WI
About this business
Location details
1721 S Main St, West Bend, WI, 53095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
They have fucked up my crown three times now, can't even make an appointment correctly, and now want to charge me even more for work I have already paid off 6 months ago that they haven't finished. Don't be a patient here if you can help it.
Business response:
I'm sorry to hear this, Kenlyn. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
They tried to charge me 3500 for work I didn't even need! I went for a second opinion and the dentist found noe of what they said. Its a scam!
Business response:
I'm sorry it wasn't the experience you anticipated, Jenny. The Customer Service Team would appreciate the opportunity to learn more and address your concerns directly with the office: 1-866-767-0890. – Mitch, ADMI
1 dentist in the whole building. Had appointment for 1230 and yet still waited 2 hours to be seen. while in pain with a dry socket. extremely poor service. it's a corporation chain. they could give 2 shits about you. nickle and dime you. please don't go here!!!! worst place ever. and let alone I honestly think they just add stuff on your service that u truly don't need at that time. !!!
Business response:
I'm so sorry to hear this and I've passed your feedback along. I also encourage you to call the Customer Service team and let them know about your experience with the staff, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Because I had an appointment at 3 got there early didn’t leave until 510 just to get a tooth pulled they numbed my mouth said they’d be back didn’t come back for over 35 minutes had to be renumbed they said we got busy should finish with the people who were there first I’m seriously looking fir another dentist
Business response:
I'm sorry for the trouble, Becky. I encourage you to connect with the Customer Service Team, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
horrible new dentist thought she cared about people but she doesn't. messed up my filling and knew she did and hasn't fixed it in 3 months and I'm still in pain. I have no epnerfine but they keep giving it to me. and she can get sued for that.
Business response:
I’m really sorry to hear this, Michelle. The Patient Satisfaction Team would appreciate the opportunity to speak with you in order to learn more about your experience and address these concerns directly: 1-866-767-0890. – Krista, ADMI
I have switched dentists immediately. I had to wait over 45 minutes for my appointment before walking out. It was not communicated that they were running behind until I asked after 30 minutes. There should have at least been communication. Secondly - my husband visited this clinic and when he was leaving him exam they asked if he had an electric toothbrush. He said no. The woman said “okay we will just add that for you then”. When the exam total came to over $400 he asked how much the toothbrush was. Only then was he told ... read more
Business response:
I am so sorry Brianne, this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
On Valentine’s morning, my mom who has Alzheimer’s dementia starting in late stage, was eating her Rice Krispies for breakfast when a front tooth fell off her upper plate denture. This made for a very trying day. No matter how I tried to comfort her that it was an easy fix and I’ll take it in on Monday, she doesn’t remember short term info and it threw off her whole day. She didn’t want to eat. She kept thinking more teeth were going to fall off. She kept showing me the hole with her tongue and well....She was very upset and... read more
Business response:
Patty, I'm so sorry to hear this. Thank you to your friend for encouraging to reach out and share about this experience. I'm glad you were able to ultimately get care for your mother, but I wanted to let you know that I've escalated your review to our Patient Satisfaction team so they can try to learn more and address your concerns with the team in West Bend. If at any point you would also like to speak with the team, please reach out to them directly at 1-866-767-0890. - Emily, ADMI
I just heard a horrible experience my friend had — trying to get her moms dentures fixed. The mother has Alzheimer’s and Aspen in west bend REFUSED to fix it— without making her mom come in. She called another olace and they took care of it. They said Aspen is to teeth as cost cutters is to hair. I know this friend and she is so kind— so for her to complain on facebook— it took alot of courage.
Don't treat me like a customer.
Business response:
We appreciate your feedback. Thank you for taking a moment to let us know about the experience you had during your visit. - Michelle, ADMI
Frequently asked questions about Aspen Dental - West Bend, WI
How is Aspen Dental - West Bend, WI rated?
Aspen Dental - West Bend, WI has a 4 star rating with 663 reviews.
When is Aspen Dental - West Bend, WI open?
Aspen Dental - West Bend, WI is closed now. It will open on Monday at 8:00 a.m.