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At Home Property Management
- Property Management
- Springfield, MO
About this business
Location details
1628 S Campbell Ave, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
At Home is very good, responds to maintenance requests in a timely manner and we have had no problems since they took over our lease from Debco. We highly recommend them!
The staff is kind and friendly. They are always quick to fix any maintenance issues. Reasonable rent and deposit. Great company to rent from.
They try to charge you for everything there ready crew is trash Said I caused.over 600 in damages to the walls where I hung my TVs. They told me to just put mud in the holes and that would be ok. But I do drywall for a living and I fixed the holes the right way and re textured them. But they wouldnt give me the paint code to paint over what I fixed. Charged me for a led light that was broken due to them not sending anyone out to look at the house after a bad hail storm and it had water in it. Said blinds that could have simp... read more
Business response:
We understand that you disagree with the charges, but they were not assessed simply because televisions were mounted.Our move-out inspection documented several large areas of wall that had been patched and textured but left unpainted. Multiple patched areas exceeded a few feet and were visibly different from the surrounding walls. Regardless of who completed the repairs, the walls were not restored to their prior finished condition and required additional preparation and painting before the home could be considered rental-re... read more
Worst company *** dealt with on renting. They want you to pay an outrageous amount in rent for crappy standard apartments. Not only that but they want you to pay a whole months rent weather your in it for a week or a day never have I felt with unsophisticated rich people that wanna s**** everyone over
Business response:
Hi Raven, were sorry to hear you feel this way. We did try to explain that you are not being charged a full months rent for the short period in August. Your August rent was prorated based on your move-in date, with the regular monthly rent due September 1. We also adjusted your move-in date to August 13 at your request to further reduce the prorated amount. If you have decided that you no longer want to move forward with the property, please let us know, and we will cancel everything for you. We do not want you to feel oblig... read more
Kept 90% of deposit for what is considered to be normal wear. Then overcharged for the repair of what they claim is "damage". There is a non-refundable portion of deposit for floor cleaning of $275.00, which they do not actually perform. I had to deep clean the entire duplex for hours, because of the state it was in. Oh, and the listing was sight-unseen. This property management company is specifically for slum-lords. Would Never Recommend.
Business response:
Were sorry that you remain dissatisfied with the disposition of your deposit. After you disputed the charges, we completed an additional review of your account and move-out documentation, including the photographs supporting the charges. The total cost to make the property ready was $1,794.30, of which $618.93 was charged to your deposit, and $1,175.37 was the owners responsibility. The charges to your deposit were specifically itemized for make-ready cleaning, a damaged blind, repair of the door jamb, and 50% of the cost to... read more
Used them at a house about 4 years with no problems. Moved into a house with a basement and there were multiple spots leaking downstairs and they refused to actually fix the issue, rather cover it up. The ** also had a leak they knowingly knew about and they would have a tech come out every month or 2 to refill refrigerant which left 2-3 days of no AC until the tech got there. I even talked with the owner who claimed they had not made him aware of some of the issues and he was under the impression they were fixed. One of the... read more
Do not apply or rent here. They like to scam people to make more money off of application fees. They collect a bunch of money from people who apply at their properties, when the properties are not actually available. I applied at a property was approved and ready to pay, just to be told someone else paid.if I was advised they had an approved applicant I would saved my time and money on applying. This is very unethical behavior and on top of it I was ready to go before the person brought payment for the property. I asked this... read more
Business response:
Thank you for sharing your concerns. We understand how disappointing it can be to be approved for a home and then learn that another applicant secured it first.Our application approval process does not place a home on hold. Multiple applicants may be approved at the same time, and the home is awarded to the first approved applicant who completes the required deposit and leasing steps. In your case, another approved applicant submitted their deposit before we received yours.We strive to communicate this process as clearly as ... read more
This company is lousy at communicating. They hide details and nickel and dime you to death. When you ask them direct questions (if you can find a human to talk to) they ignore you or give you the run around.
Business response:
Were sorry to hear you feel this way, but wed like to clarify a few points. Our team makes it a priority to answer phone calls and respond to texts promptly communication is very important to us. Weve also provided your home at a rate thats over $150 below current market value, because we value long-term residents and want to keep housing affordable.We do our best to be transparent about all fees and lease details and would be happy to review any specific concerns directly with you. Please feel free to reach out to our offic... read more
Cant do no stars. But we got completely ripped off by them had our security deposit in and was on the way to pay the rest to get keys after already dropping another $1000 for other things they required I told ****** who I was working with about all of our animals but she claims we didnt and then just because my dogs gained weight they then became large dogs and were no longer approved when only one was over 50lbs. We got the deposit back but my family ended up without a home and have to pay out even more money to move somewh... read more
Business response:
We are writing to address your recent experience and clarify the situation.Initially, your application stated you had two small dogs, each around 20 pounds, which was acceptable for the property. We had clearly communicated that current vaccination records and accurate veterinarian-verified weights were required for final approval before move-in. On the day you were scheduled to pick up the keys, the vet records revealed the dogs were 60 pounds, significantly larger than the 20 pounds initially stated. The owner, having rece... read more
Frequently asked questions about At Home Property Management
How is At Home Property Management rated?
At Home Property Management has a 4.3 star rating with 1,750 reviews.
When is At Home Property Management open?
At Home Property Management is open now. It will close at 1:00 p.m.