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At Home Property Management
- Property Management
- Springfield, MO
About this business
Location details
1628 S Campbell Ave, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kept 90% of deposit for what is considered to be normal wear. Then overcharged for the repair of what they claim is "damage". There is a non-refundable portion of deposit for floor cleaning of $275.00, which they do not actually perform. I had to deep clean the entire duplex for hours, because of the state it was in. Oh, and the listing was sight-unseen. This property management company is specifically for slum-lords. Would Never Recommend.
Business response:
Were sorry that you remain dissatisfied with the disposition of your deposit. After you disputed the charges, we completed an additional review of your account and move-out documentation, including the photographs supporting the charges. The total cost to make the property ready was $1,794.30, of which $618.93 was charged to your deposit, and $1,175.37 was the owners responsibility. The charges to your deposit were specifically itemized for make-ready cleaning, a damaged blind, repair of the door jamb, and 50% of the cost to... read more
Used them at a house about 4 years with no problems. Moved into a house with a basement and there were multiple spots leaking downstairs and they refused to actually fix the issue, rather cover it up. The ** also had a leak they knowingly knew about and they would have a tech come out every month or 2 to refill refrigerant which left 2-3 days of no AC until the tech got there. I even talked with the owner who claimed they had not made him aware of some of the issues and he was under the impression they were fixed. One of the... read more
Do not apply or rent here. They like to scam people to make more money off of application fees. They collect a bunch of money from people who apply at their properties, when the properties are not actually available. I applied at a property was approved and ready to pay, just to be told someone else paid.if I was advised they had an approved applicant I would saved my time and money on applying. This is very unethical behavior and on top of it I was ready to go before the person brought payment for the property. I asked this... read more
Business response:
Thank you for sharing your concerns. We understand how disappointing it can be to be approved for a home and then learn that another applicant secured it first.Our application approval process does not place a home on hold. Multiple applicants may be approved at the same time, and the home is awarded to the first approved applicant who completes the required deposit and leasing steps. In your case, another approved applicant submitted their deposit before we received yours.We strive to communicate this process as clearly as ... read more
This company is lousy at communicating. They hide details and nickel and dime you to death. When you ask them direct questions (if you can find a human to talk to) they ignore you or give you the run around.
Business response:
Were sorry to hear you feel this way, but wed like to clarify a few points. Our team makes it a priority to answer phone calls and respond to texts promptly communication is very important to us. Weve also provided your home at a rate thats over $150 below current market value, because we value long-term residents and want to keep housing affordable.We do our best to be transparent about all fees and lease details and would be happy to review any specific concerns directly with you. Please feel free to reach out to our offic... read more
Cant do no stars. But we got completely ripped off by them had our security deposit in and was on the way to pay the rest to get keys after already dropping another $1000 for other things they required I told ****** who I was working with about all of our animals but she claims we didnt and then just because my dogs gained weight they then became large dogs and were no longer approved when only one was over 50lbs. We got the deposit back but my family ended up without a home and have to pay out even more money to move somewh... read more
Business response:
We are writing to address your recent experience and clarify the situation.Initially, your application stated you had two small dogs, each around 20 pounds, which was acceptable for the property. We had clearly communicated that current vaccination records and accurate veterinarian-verified weights were required for final approval before move-in. On the day you were scheduled to pick up the keys, the vet records revealed the dogs were 60 pounds, significantly larger than the 20 pounds initially stated. The owner, having rece... read more
Came into home even though they did not schedule a meeting time. I was undressed and the servicer did not stop or leave or turn around he just kept talking to me while i was undressed and scrambling for a blanket to cover up.
Business response:
Please accept our sincerest apologies regarding your recent experience. We deeply regret any distress this incident may have caused.Upon learning of your concerns, we immediately launched a thorough internal investigation and contacted our third-party vendor directly to address the matter. It's important to note that we have maintained a strong, twenty-year relationship with this particular vendor, and in that entire time, we have never received a single complaint of this nature. Their consistent professionalism and adherenc... read more
****************. They will not fix anything. Even something like a new dishwasher took from April until November 18th. They wouldnt even give me one until I decided not to sign my lease. They are happy to take your money to upgrade your living space for the next people, but they will not maintain when you live there. I know people with roaches and roaches f**** painted over, my house had mold never adressed correctly in both bathrooms, both bedrooms, and living room. The doors all secreted water and would freeze us in in th... read more
Business response:
This resident reached out to us to give late notice where they wanted to give a 2-week notice to move instead of the required 30 day notice that they agreed to in the lease and is required in the state of ********. They were very unhappy that they were required to give proper notice. During that conversation, they gave us a list of maintenance items they were unhappy with. Prior to this, they had turned in 2 work orders since their move-in in 2022. One was for a dishwasher in June of 2024. We sent out a repair tech at that t... read more
My rent continues to go up every year, and now Im being charged for a service that should be provided anyway. They now use a service called Piata and the only thing of value is they report on time rent payments to the credit bureaus to help build credit. But they should be doing that anyway instead of charging 20$ a month for it.
Business response:
We understand ****************' dissatisfaction with the lease renewal options offered to him, and we regret that he is unhappy.It's worth noting that ****************' rent, including the perks package, has only increased by $25 per month this year. Despite this increase, the market rent for comparable properties in his area is still $200 higher per month than what he is currently paying. This means that the property owner is potentially losing out on $2,400 annually by keeping ****************' rent below market value.The ... read more
Horrible upkeep trees have done thousands of dollars in damages and they do nothing to prevent anymore
Business response:
It's important to clarify that based on our records, we do not have any business dealings with ******************. Therefore, any tree maintenance on or above her property falls under her responsibility.There seems to be a common misconception that the person whose property the tree trunk is located on is solely responsible for its maintenance. However, in reality, each property owner is accountable for maintaining the portion of the tree that falls within their property line.Consequently, ****************** has the right to... read more
Frequently asked questions about At Home Property Management
How is At Home Property Management rated?
At Home Property Management has a 4.3 star rating with 1,732 reviews.
When is At Home Property Management open?
At Home Property Management is closed now. It will open on Monday at 9:00 a.m.