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At Home Property Management
- Property Management
- Springfield, MO
About this business
Location details
1628 S Campbell Ave, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My rent continues to go up every year, and now Im being charged for a service that should be provided anyway. They now use a service called Piata and the only thing of value is they report on time rent payments to the credit bureaus to help build credit. But they should be doing that anyway instead of charging 20$ a month for it.
Business response:
We understand ****************' dissatisfaction with the lease renewal options offered to him, and we regret that he is unhappy.It's worth noting that ****************' rent, including the perks package, has only increased by $25 per month this year. Despite this increase, the market rent for comparable properties in his area is still $200 higher per month than what he is currently paying. This means that the property owner is potentially losing out on $2,400 annually by keeping ****************' rent below market value.The ... read more
Horrible upkeep trees have done thousands of dollars in damages and they do nothing to prevent anymore
Business response:
It's important to clarify that based on our records, we do not have any business dealings with ******************. Therefore, any tree maintenance on or above her property falls under her responsibility.There seems to be a common misconception that the person whose property the tree trunk is located on is solely responsible for its maintenance. However, in reality, each property owner is accountable for maintaining the portion of the tree that falls within their property line.Consequently, ****************** has the right to... read more
I've been in this rental for over 20 years. At Home Real Estate came along about 3 years ago and was hired by the owner because the previous management retired closing their doors. At first everything was fine until one day I called them to inform them that my rent payment might be a day or two late. I have a 4 day grace ****** and payment was electronically sent two days after it was due, before the grace ******. Since I've been here I have always paid on time, never late. So the day I called I apparently ruffled their feat... read more
Business response:
We are unsure why ************** feels his notice was given for a late payment, as we did communicate with him on why the notice sent was given, and how to have it rescinded, and neither had anything to do with a payment being late. Additionally, we do not show a single payment was late in the 4 years we managed the home he resided in. When we took over management. ************** was on another companys lease agreement, and it was signed in 1997. Because the lease agreement was ********************************** October 2019... read more
My girlfriend and I are currently renting a house through AtHome Real Estate. In the 8 months weve lived at the property, air conditioning people have been over to the house on 10 different occasions. Were constantly having to wait for approval from the company or owner to deal with these heating and cooling issues. Outside of the various other issues, the most recent issue with our AC unit has left us in a 90 degree home. Not only are we extremely hot and uncomfortable in our own home, our dogs are constantly panting due to... read more
Business response:
We understand the frustration of not having air conditioning during hot weather. It can be an unpleasant experience.However, ********************** claim that we've visited his home 10 times for ** issues is inaccurate. Since he moved in, he has submitted four work orders, all of which have been addressed promptly.In October 2023, he reported an issue with the *** and it was fixed the following day. Also in October 2023, he reported an issue with the dishwasher, and two days later a new dishwasher was installed. In April 202... read more
I have not rented in 35 yrs. I sold my house and the inspection fell through on the home I was going to buy. Having said that, I found myself renting. We signed a 6 month lease, as we knew we were only going to be short term renters. Our lease was up and we were going month to month, until we found a home. My husband got a email, saying we had 2 weeks to vacate, with no reason listed. He immediately called the *************** they put him on hold and came back and said we had to vacate because of stuff on the side of town ho... read more
Business response:
This was a mistake by an employee who is no longer with At Home. The employee was asked to "notice" the resident about spare siding that was in the yard. But she got confused and instead noticed them to move. When the resident checked with us on this, we explained that it was a mistake and that they did not need to move. We have apologized multiple times and multiple times we have explained what happened. We are sorry that this happened and that our work to correct it was not sufficient for the residents.
Horrible customer service. The women who answer the phone are super rude...
Business response:
We are sorry Ms. ****** is not happy. But she is not a customer or client of At Home. She is the mother of a resident and feels that her daughter should not have to follow the rules set forth in the signed and agreed to lease because the property sold to a new owner. A sale does not mean the lease agreement disappears or that any of the terms change. Per her daughter's lease agreement, when rent is paid late, late fees apply. This is not a concept that is unique to our management company. We waived all late fees for the firs... read more
As a property owner who is unfortunately next to one of these rental properties I am disappointed and upset with what you allow your tenants to do. A privacy fence was built by your tenant without regard to having permission, a permit, checking for property boundaries and completely against code. After much dispute with your company and the smoke that kept being blown my way, the fence got removed. In order to have your company make this tenant remove the ****left behind from his installing this on my property your company t... read more
Business response:
We are a management company. We are not the police, nor do we have powers to make people do things they do not want to do. We can call and talk to them, we can notice them, we can file in courts on them, but we cannot force people to do things. And all the steps we have available to us take time. If the person building a fence had been a homeowner, you would have had to *** them in court and that also would have taken more time. In this situation you have us to try to help but in either scenario property line disputes do not... read more
I was super excited to pay such cheap rent for a newly renovated apartment in a decent area I knew the potential of dangers would come along with it but Ive never experienced so much it 1 year lease. Every experience from break-ins with only decoy cameras on property, to accidental towing with out compensating for being late for my job, to water pouring through the ceiling without being solved for months. I never report on businesses with negative experiences but I figured Id share before new tenants go through the same pred... read more
My boyfriend & I are very disappointed with our experience with this company. We were told we could move in on April 22... this was a little too early for us so we settled for May 3. A couple of days before move in we got a call saying bed bugs were found on the property & that it was being treated by a professional so we wouldn’t be able to move in until May 17. Our final move in day comes around & we get the keys to our new townhome only to walk into a complete disaster. The home was nowhere near move in ready... Holes in ... read more
Business response:
While we understand that these potential residents were upset about things not being 100% when they got keys, This review is full of mistruths and slanderous statements. The Real Facts - Doors are hard to get right now and despite their being ordered we could not get the doors in before May 3rd so on April 29th we talked to the residents and they agreed to a new move-in date of May 17th. They were offered and did waive the option to get their money back at this point. Several days before May 17th we reached out again letting... read more
Frequently asked questions about At Home Property Management
How is At Home Property Management rated?
At Home Property Management has a 4.2 star rating with 1,522 reviews.
When is At Home Property Management open?
At Home Property Management is closed now. It will open at 9:00 a.m.