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At Home Property Management
- Property Management
- Springfield, MO
About this business
Location details
1628 S Campbell Ave, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 1:00 p.m. 2:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is lousy at communicating. They hide details and nickel and dime you to death. When you ask them direct questions (if you can find a human to talk to) they ignore you or give you the run around.
Business response:
Were sorry to hear you feel this way, but wed like to clarify a few points. Our team makes it a priority to answer phone calls and respond to texts promptly communication is very important to us. Weve also provided your home at a rate thats over $150 below current market value, because we value long-term residents and want to keep housing affordable.We do our best to be transparent about all fees and lease details and would be happy to review any specific concerns directly with you. Please feel free to reach out to our offic... read more
Cant do no stars. But we got completely ripped off by them had our security deposit in and was on the way to pay the rest to get keys after already dropping another $1000 for other things they required I told ****** who I was working with about all of our animals but she claims we didnt and then just because my dogs gained weight they then became large dogs and were no longer approved when only one was over 50lbs. We got the deposit back but my family ended up without a home and have to pay out even more money to move somewh... read more
Business response:
We are writing to address your recent experience and clarify the situation.Initially, your application stated you had two small dogs, each around 20 pounds, which was acceptable for the property. We had clearly communicated that current vaccination records and accurate veterinarian-verified weights were required for final approval before move-in. On the day you were scheduled to pick up the keys, the vet records revealed the dogs were 60 pounds, significantly larger than the 20 pounds initially stated. The owner, having rece... read more
Came into home even though they did not schedule a meeting time. I was undressed and the servicer did not stop or leave or turn around he just kept talking to me while i was undressed and scrambling for a blanket to cover up.
Business response:
Please accept our sincerest apologies regarding your recent experience. We deeply regret any distress this incident may have caused.Upon learning of your concerns, we immediately launched a thorough internal investigation and contacted our third-party vendor directly to address the matter. It's important to note that we have maintained a strong, twenty-year relationship with this particular vendor, and in that entire time, we have never received a single complaint of this nature. Their consistent professionalism and adherenc... read more
****************. They will not fix anything. Even something like a new dishwasher took from April until November 18th. They wouldnt even give me one until I decided not to sign my lease. They are happy to take your money to upgrade your living space for the next people, but they will not maintain when you live there. I know people with roaches and roaches f**** painted over, my house had mold never adressed correctly in both bathrooms, both bedrooms, and living room. The doors all secreted water and would freeze us in in th... read more
Business response:
This resident reached out to us to give late notice where they wanted to give a 2-week notice to move instead of the required 30 day notice that they agreed to in the lease and is required in the state of ********. They were very unhappy that they were required to give proper notice. During that conversation, they gave us a list of maintenance items they were unhappy with. Prior to this, they had turned in 2 work orders since their move-in in 2022. One was for a dishwasher in June of 2024. We sent out a repair tech at that t... read more
My rent continues to go up every year, and now Im being charged for a service that should be provided anyway. They now use a service called Piata and the only thing of value is they report on time rent payments to the credit bureaus to help build credit. But they should be doing that anyway instead of charging 20$ a month for it.
Business response:
We understand ****************' dissatisfaction with the lease renewal options offered to him, and we regret that he is unhappy.It's worth noting that ****************' rent, including the perks package, has only increased by $25 per month this year. Despite this increase, the market rent for comparable properties in his area is still $200 higher per month than what he is currently paying. This means that the property owner is potentially losing out on $2,400 annually by keeping ****************' rent below market value.The ... read more
Horrible upkeep trees have done thousands of dollars in damages and they do nothing to prevent anymore
Business response:
It's important to clarify that based on our records, we do not have any business dealings with ******************. Therefore, any tree maintenance on or above her property falls under her responsibility.There seems to be a common misconception that the person whose property the tree trunk is located on is solely responsible for its maintenance. However, in reality, each property owner is accountable for maintaining the portion of the tree that falls within their property line.Consequently, ****************** has the right to... read more
I've been in this rental for over 20 years. At Home Real Estate came along about 3 years ago and was hired by the owner because the previous management retired closing their doors. At first everything was fine until one day I called them to inform them that my rent payment might be a day or two late. I have a 4 day grace ****** and payment was electronically sent two days after it was due, before the grace ******. Since I've been here I have always paid on time, never late. So the day I called I apparently ruffled their feat... read more
Business response:
We are unsure why ************** feels his notice was given for a late payment, as we did communicate with him on why the notice sent was given, and how to have it rescinded, and neither had anything to do with a payment being late. Additionally, we do not show a single payment was late in the 4 years we managed the home he resided in. When we took over management. ************** was on another companys lease agreement, and it was signed in 1997. Because the lease agreement was ********************************** October 2019... read more
My girlfriend and I are currently renting a house through AtHome Real Estate. In the 8 months weve lived at the property, air conditioning people have been over to the house on 10 different occasions. Were constantly having to wait for approval from the company or owner to deal with these heating and cooling issues. Outside of the various other issues, the most recent issue with our AC unit has left us in a 90 degree home. Not only are we extremely hot and uncomfortable in our own home, our dogs are constantly panting due to... read more
Business response:
We understand the frustration of not having air conditioning during hot weather. It can be an unpleasant experience.However, ********************** claim that we've visited his home 10 times for ** issues is inaccurate. Since he moved in, he has submitted four work orders, all of which have been addressed promptly.In October 2023, he reported an issue with the *** and it was fixed the following day. Also in October 2023, he reported an issue with the dishwasher, and two days later a new dishwasher was installed. In April 202... read more
I have not rented in 35 yrs. I sold my house and the inspection fell through on the home I was going to buy. Having said that, I found myself renting. We signed a 6 month lease, as we knew we were only going to be short term renters. Our lease was up and we were going month to month, until we found a home. My husband got a email, saying we had 2 weeks to vacate, with no reason listed. He immediately called the *************** they put him on hold and came back and said we had to vacate because of stuff on the side of town ho... read more
Business response:
This was a mistake by an employee who is no longer with At Home. The employee was asked to "notice" the resident about spare siding that was in the yard. But she got confused and instead noticed them to move. When the resident checked with us on this, we explained that it was a mistake and that they did not need to move. We have apologized multiple times and multiple times we have explained what happened. We are sorry that this happened and that our work to correct it was not sufficient for the residents.
Frequently asked questions about At Home Property Management
How is At Home Property Management rated?
At Home Property Management has a 4.2 star rating with 1,565 reviews.
When is At Home Property Management open?
At Home Property Management is closed now. It will open tomorrow at 9:00 a.m.