Auburn Oaks Care Center

Kriste M. 

on Yelp

7 years ago

We chose Auburn Oaks for the care of my 92 year old grandfather after Hip replacement surgery. Their staff went above and beyond to explain the recovery process to us upon arrival so that we could manage our expectations. Their Rehab/therapy team were positive & thorough with the way they treated him and their communication style. He felt truly listened to, respected and cared for. During his stay there, our extended family had interaction with almost every department in the building and were impressed with their teamwork i... read more

Christine E. 

on Yelp

7 years ago

I have had many family members rehab at various facilities throughout our area and Auburn Oaks is by far the best. The director is what makes the difference. He really cares about his residents/patients and appears to want to do the best for them. He made a point to introduce himself to myself and my mom and remembered who I was days later when he saw me in the lobby. The PT staff worked well with my mom and she made great gains. The food was decent. Actually, some of the meals were really tasty. They not only score ... read more

PerriAnn A. 

on Yelp

8 years ago

Finding a place for my husband within 36 hours was very difficult. I looked online for helpful reviews. Most importantly I found that there is a government website that lists all the complaints, whether substantiated or not, for skilled nursing facilities. Visit that website before making any decisions! Every place had at least some substantiated claims. Auburn Oaks had the fewest. When we arrived, we were greeted outside by one of the nurses. We have found that most of the staff are absolutely wonderful. The night time staf... read more

Judith W. 

on Yelp

9 years ago

I just spent twelve days here after a total hip replacement. Once I was put in a private room, moved mainly because my roommate liked her tv on 24/7, I was very pleased. The staff was courteous and professional, everyone from the housekeeping team through the RN's. The CNAs seemed to be the people doing the most visible work and we're always sweet and quick to come running when the call button was pushed. I rarely had to wait longer than fifteen minutes. Considering how many people they care for and the potential for possibl... read more

Cindy C. 

on Yelp

10 years ago

My Mother had broken her hip and was transferred to Auburn Oaks from the hospital. Our family had never experienced this type of event happening in the family before, so we were very concerned about her care and who was taking care of her. Not only did Auburn Oaks take care of her physical needs expertly, they also treated her like she was their family. Everyone from the top like Nina, to the R.N.'s, like Chris, to the O.T.'s, P.T.'s to the C.N.A.'s like Elisabeth. They not only met the needs of my mother physically and emot... read more

Shari P. 

on Yelp

4 months ago

Nope!! Level of "care" is not what one expects in the new world. And then they make it difficult to transfer to a better facility by threatening to release the patient "AMA" . My mother was admitted here after surgery and we are trying to get her transferred to an assisted living facility and they are making it as difficult as possible, no doubt so they can continue to collect from the insurance company. This is a prime example of how the elderly are treated in this country which is a national disgrace. She has called me ... read more

Dulce M. 

on Yelp

6 months ago

If I could I would give it a zero rating. I've worked here...and I don't have good experiences with any of the staff...but I've met awesome coworkers at this facility and they would always be on top helping me when I needed a hand, cause this is literally hard work but as a team we can do it well and save our backs and keep the patients safe most importantly, and I would help them out as will, but sadly I've never got the chance to work with the girls I got along well with I was mostly on station 2....everyone in that statio... read more

Debbie B. 

on Yelp

a year ago

This place is not great. I came in after a surgery hoping to get some therapy on my hands before going home. Bad choice on my account, should have listened to my surgeon who advised me just to go home I would do better on my own. Now, they are doing nothing for me I'm on no pain meds not needing any assistance and they won't release me. This place is dirty, they have four people using one bathroom commode. They need to release me so I could get a home medical care for wound dressing change and op therapy. They are holding me... read more

Sheldon D. 

on Yelp

2 years ago

This place was great when it came to the staff and the care but this review is for their front desk. They are unbelievably rude every time you check in, you call or you ask for help. They must be really stressed out or overworked because they are always irritated toward guests. It's really a problem and there have been times I've avoided calling down there just because I was so tired of being belittled by the front desk. I finally got my dad a cell phone and the case workers direct line just so I didn't have to engage with a... read more