Auburn Oaks Care Center

Judith W. 

on Yelp

10 years ago

I just spent twelve days here after a total hip replacement. Once I was put in a private room, moved mainly because my roommate liked her tv on 24/7, I was very pleased. The staff was courteous and professional, everyone from the housekeeping team through the RN's. The CNAs seemed to be the people doing the most visible work and we're always sweet and quick to come running when the call button was pushed. I rarely had to wait longer than fifteen minutes. Considering how many people they care for and the potential for possibl... read more

Cindy C. 

on Yelp

11 years ago

My Mother had broken her hip and was transferred to Auburn Oaks from the hospital. Our family had never experienced this type of event happening in the family before, so we were very concerned about her care and who was taking care of her. Not only did Auburn Oaks take care of her physical needs expertly, they also treated her like she was their family. Everyone from the top like Nina, to the R.N.'s, like Chris, to the O.T.'s, P.T.'s to the C.N.A.'s like Elisabeth. They not only met the needs of my mother physically and emot... read more

Shari P. 

on Yelp

a year ago

Nope!! Level of "care" is not what one expects in the new world. And then they make it difficult to transfer to a better facility by threatening to release the patient "AMA" . My mother was admitted here after surgery and we are trying to get her transferred to an assisted living facility and they are making it as difficult as possible, no doubt so they can continue to collect from the insurance company. This is a prime example of how the elderly are treated in this country which is a national disgrace. She has called me ... read more

Dulce M. 

on Yelp

a year ago

If I could I would give it a zero rating. I've worked here...and I don't have good experiences with any of the staff...but I've met awesome coworkers at this facility and they would always be on top helping me when I needed a hand, cause this is literally hard work but as a team we can do it well and save our backs and keep the patients safe most importantly, and I would help them out as will, but sadly I've never got the chance to work with the girls I got along well with I was mostly on station 2....everyone in that statio... read more

Debbie B. 

on Yelp

2 years ago

This place is not great. I came in after a surgery hoping to get some therapy on my hands before going home. Bad choice on my account, should have listened to my surgeon who advised me just to go home I would do better on my own. Now, they are doing nothing for me I'm on no pain meds not needing any assistance and they won't release me. This place is dirty, they have four people using one bathroom commode. They need to release me so I could get a home medical care for wound dressing change and op therapy. They are holding me... read more

Sheldon D. 

on Yelp

2 years ago

This place was great when it came to the staff and the care but this review is for their front desk. They are unbelievably rude every time you check in, you call or you ask for help. They must be really stressed out or overworked because they are always irritated toward guests. It's really a problem and there have been times I've avoided calling down there just because I was so tired of being belittled by the front desk. I finally got my dad a cell phone and the case workers direct line just so I didn't have to engage with a... read more

Kristen A. 

on Yelp

3 years ago

My mother stayed here for two weeks specifically for physical therapy. The physical therapists at this facility are wonderful and have really made a huge difference in my mother's health. The head of nursing was very helpful and informative. I did meet some very nice staff members, however some seemed less than enthusiastic about performing the duties that they are being paid to do. The woman who handles care and discharge was not at all helpful, rude, and dismissive, not to mention condescending. It is a shame that family m... read more

Alpha D. 

on Yelp

3 years ago

Where do I even begin? Is it with the fact that they continued to serve my mom pork even though she repeatedly told them she was a Muslim and pork was not religiously acceptable. We had meetings and agreements to serve her workable alternatives which nobody executed on. I took it upon myself to bring in food some my mom could eat because she was not able to eat the food they had on their menu but even that was too difficult to manage. They won't put food in the refrigerator and retrieve and microwave to serve her. I should... read more

Jeri L. 

on Yelp

4 years ago

My husband had knee replacement surgery and needed additional time for rehab. The facility is clean, the food good, most of the staff is great. My big complaint, as a spouse, is their covid regulations. I had to have an appointment to see my husband, and if you don't get one, you may not get to see your loved one...or maybe 4 hours later if that time suits them. There is a tedious admission process, washing hands outside, temperature inside, computer input as to why you are visiting, show vaccination card, put on N59 m... read more