This profile has been claimed by the business owner or representative.
Auto Approve
- Auto Loan Providers
- St. Louis Park, MN
About this business
Location details
5775 Wayzata Blvd, Suite 700, #3327, St. Louis Park, MN, 55416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do NOT use this company to refinance your vehicle!! They are the absolute worst. Worst experience of my life. After my loan has been paid off and sent to a new company they’re requesting more documents. Do not use this company! It has taken nearly THREE months to refinance with them! The loan consultants are rude, do not answer your calls or call you back. Trying to get their managers is ridiculous.
Business response:
Thanks for sharing your feedback. We’re sorry to hear that your experience was not up to the high standards we have set for ourselves. Sometimes the process might take a bit longer than expected due to specific requests by our Lending Partners, state-specific requirements, etc. We will use your feedback to continuously improve our systems and processes to better serve our customers. Thank you again for taking the time to provide feedback and congratulations on your refinance.
After saying they had me approved they messed up paperwork and had the mileage wrong and then I was turned down . Will not use again. Do not recommend
Business response:
Susan, thanks for sharing your feedback. We’re sorry to hear that your experience was not up to the high standards we have set for ourselves. We’re known for our exceptional attention to detail, and we aim to deliver a great experience to all our customers. Thank you again for taking the time to provide feedback.
My dad received a letter from this company saying there is a chance to reduce their car payment and therefore I called on my dad's behalf. I spoke to a very nice lady and I told her I was speaking on behalf of my dad (English is not his 1st language), she said she need to ask permission from her boss to see if I can speak for him and my dad gave her the ok (so the lady and my dad already spoke on the phone and he spoke to her in English). When she received the answer back from her boss (we do not know who that is), her b... read more
They stuff your mailbox full of junk, they refinance a vehicle with a better rate and also hold onto the title for several months until your ask these idiots to release it. James over there made the biggest deal about our auto-insurance only to get ahold of my vehicle title. That vehicle title should’ve been released within a few days after the refinancing was done. The receptionist there at the office was telling me that there is a some “60-90 day timeframe,” and that’s bunk! They try to steal your vehicle. BTW, make sur... read more
Business response:
Hector, thank you for providing feedback. We believe this goes without saying but, Auto Approve does not “steal” our customer’s vehicles. The reason we obtain the title is because we facilitate the lien transfer of the title from your previous lienholder to your new one. Once the lien transfer is complete, we send the title to the new lienholder, or to the customer if they reside in state in which the customer holds the title. Our Titles Team works diligently to process the transfer of the title as quickly as possible, but s... read more
I did 3 vehicles with them one went great the other 2 it had been 6 months and still having issues getting them licensed and the won't let me talk to a manager
Business response:
Wade, we sincerely appreciate you taking the time to provide feedback to the team. We apologize for any delays you may have experienced in getting your vehicle titled during your refinancing process. The team is working diligently to ensure the title is completed as quickly as possible. A member of our Titles Team has already been in contact with you to address your concerns and will continue to reach out and provide updates as they become available. We value you as a customer and wish to thank you again for reaching out to ... read more
RecommendedI have gotten approved 3 times for the same car. after I submit my docs no phone calls or texts are returned horrible customer service. ran out credit for nothing
Business response:
Thank you for providing feedback. Unfortunately, we are unable to locate a record in our system with the information provided. If this review was intended for Auto Approve, please contact us at info@autoapprove.com providing your name, phone number or email address and someone will reach out to you directly to discuss your concerns. Thank you
Left 3 voice messages requesting a call back but agent (Railey) Never responded back to my Vm of text. Called back and another Agent hung up the call on my face.
Business response:
Thank you for providing feedback about your experience. We are very proud of our customer service and do not believe an Auto Approve employee would have intentionally ‘hung up’ on you. We would love the opportunity to research your account and address your concerns with you directly. Unfortunately, we are unable to locate your account with the minimal information available to us on Facebook. Please reach out to us at info@autoapprove.com and someone will be happy to assist you. Thank you again for providing feedback and we l... read more
If you want your time wasted use this company. I told the representative from the beginning that the car I was refinancing was not insured by me because I gifted the car to my dad. We got through the entire process just for him to tell me that the refinance could not happen unless I insured the car or my dad was added to the loan I was refinancing. Tried to get the matter escalated to a supervisor for help and was ignored. Maybe the company overall is good but if you get assigned John/Jack Griffin to help you, do yourself a ... read more
Business response:
Amaris, Thank you for sharing the details of your experience. We strive to efficiently assist everyone seeking to refinance an existing auto loan obligation but there are certain restrictions and requirements that must be met. It is clear from our records that your assigned Loan Consultant was looking for options that would allow us to assist you so we are very sorry that we were not able to do so. To protect your personal and private information, a member of our Team will be reaching out to you directly to address your conc... read more
This company is not compliant with consumer fair credit reporting or disclosure requirements. I am a financial expert and know they are breaking the law, but they take advantage of most people not knowing financial compliance requirements. They did not disclose the almost $500 fee to do the loan prior to application or running credit. I will file a complaint with the CFPB and if this has happened to you, or they were unfair and deceptive another way, you should also file a CFPB complaint. It is very easy.
Business response:
Jean, Thank you for taking the time to share your concerns. To ensure complete transparency, Auto Approve has noted on our website that there are doc/admin fees associated with the refinance and that there are no out of pocket costs – the fees are included in the refinanced loan. Additionally, our Loan Consultants disclose all fees (e.g. admin/doc fees, title transfer fees, state fees, if applicable) as well as the cost of any optional products you choose to add before any loan documents are signed. We were unable to locate ... read more
Frequently asked questions about Auto Approve
How is Auto Approve rated?
Auto Approve has a 4.5 star rating with 6,781 reviews.
When is Auto Approve open?
Auto Approve is closed now. It will open tomorrow at 8:00 a.m.