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Auto Approve
- Auto Loan Providers
- St. Louis Park, MN
About this business
Location details
5775 Wayzata Blvd, Suite 700, #3327, St. Louis Park, MN, 55416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Most dishonest company! Tried to refinance my car and wanted to see an approximate rate as I did not want to entertain a refinance if it would only reduce my rate by less than a point. Their website literally lies to you. Says get a quote in 60 seconds and you don't need a SSN to get a rate only to find out they need you to make a full application and do a hard credit check before you even get an idea what your rate will be. They ran my credit and they refused to give me a ballpark range for rates. I specifically asked the l... read more
Business response:
Thank you for providing feedback. Auto Approve representatives are able to provide a pre-qualified offer within 60 seconds and without requiring a SSN, but this pre-qualified offer does not guarantee the final terms of your loan as loan terms may change based on several factors. These factors, such as value of the vehicle, total amount financed (loan to value), etc., are obtained during our initial conversation with the customer. Any ‘estimate’ on our part may not match the final terms offered – which could be better! We wan... read more
Worst Company ever a total scam !!! They will be reported to the proper authorities
Business response:
Thank you for providing feedback. Auto Approve is not a 'scam' company. We help thousands of customers refinance their current auto loan or lease obligations every month. We also have an A+ rating with the Better Business Bureau. If you wish to discuss your concerns in further detail, please reach out to us at online@autoapprove.com and someone will be happy to assist you. Thank you.
Do NOT use this company to refinance your vehicle!! They are the absolute worst. Worst experience of my life. After my loan has been paid off and sent to a new company they’re requesting more documents. Do not use this company! It has taken nearly THREE months to refinance with them! The loan consultants are rude, do not answer your calls or call you back. Trying to get their managers is ridiculous.
Business response:
Thanks for sharing your feedback. We’re sorry to hear that your experience was not up to the high standards we have set for ourselves. Sometimes the process might take a bit longer than expected due to specific requests by our Lending Partners, state-specific requirements, etc. We will use your feedback to continuously improve our systems and processes to better serve our customers. Thank you again for taking the time to provide feedback and congratulations on your refinance.
After saying they had me approved they messed up paperwork and had the mileage wrong and then I was turned down . Will not use again. Do not recommend
Business response:
Susan, thanks for sharing your feedback. We’re sorry to hear that your experience was not up to the high standards we have set for ourselves. We’re known for our exceptional attention to detail, and we aim to deliver a great experience to all our customers. Thank you again for taking the time to provide feedback.
My dad received a letter from this company saying there is a chance to reduce their car payment and therefore I called on my dad's behalf. I spoke to a very nice lady and I told her I was speaking on behalf of my dad (English is not his 1st language), she said she need to ask permission from her boss to see if I can speak for him and my dad gave her the ok (so the lady and my dad already spoke on the phone and he spoke to her in English). When she received the answer back from her boss (we do not know who that is), her b... read more
They stuff your mailbox full of junk, they refinance a vehicle with a better rate and also hold onto the title for several months until your ask these idiots to release it. James over there made the biggest deal about our auto-insurance only to get ahold of my vehicle title. That vehicle title should’ve been released within a few days after the refinancing was done. The receptionist there at the office was telling me that there is a some “60-90 day timeframe,” and that’s bunk! They try to steal your vehicle. BTW, make sur... read more
Business response:
Hector, thank you for providing feedback. We believe this goes without saying but, Auto Approve does not “steal” our customer’s vehicles. The reason we obtain the title is because we facilitate the lien transfer of the title from your previous lienholder to your new one. Once the lien transfer is complete, we send the title to the new lienholder, or to the customer if they reside in state in which the customer holds the title. Our Titles Team works diligently to process the transfer of the title as quickly as possible, but s... read more
I did 3 vehicles with them one went great the other 2 it had been 6 months and still having issues getting them licensed and the won't let me talk to a manager
Business response:
Wade, we sincerely appreciate you taking the time to provide feedback to the team. We apologize for any delays you may have experienced in getting your vehicle titled during your refinancing process. The team is working diligently to ensure the title is completed as quickly as possible. A member of our Titles Team has already been in contact with you to address your concerns and will continue to reach out and provide updates as they become available. We value you as a customer and wish to thank you again for reaching out to ... read more
RecommendedI have gotten approved 3 times for the same car. after I submit my docs no phone calls or texts are returned horrible customer service. ran out credit for nothing
Business response:
Thank you for providing feedback. Unfortunately, we are unable to locate a record in our system with the information provided. If this review was intended for Auto Approve, please contact us at info@autoapprove.com providing your name, phone number or email address and someone will reach out to you directly to discuss your concerns. Thank you
Left 3 voice messages requesting a call back but agent (Railey) Never responded back to my Vm of text. Called back and another Agent hung up the call on my face.
Business response:
Thank you for providing feedback about your experience. We are very proud of our customer service and do not believe an Auto Approve employee would have intentionally ‘hung up’ on you. We would love the opportunity to research your account and address your concerns with you directly. Unfortunately, we are unable to locate your account with the minimal information available to us on Facebook. Please reach out to us at info@autoapprove.com and someone will be happy to assist you. Thank you again for providing feedback and we l... read more
Frequently asked questions about Auto Approve
How is Auto Approve rated?
Auto Approve has a 4.5 star rating with 7,860 reviews.
When is Auto Approve open?
Auto Approve is closed now. It will open tomorrow at 8:00 a.m.