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Avance Care Apex
- Healthcare
- Apex, NC
About this business
Location details
1801 Olive Chapel Road, Suite 107, Apex, NC, 27502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
Well organized and expedient. I am pleased with how professional all of the staff and practitioners have been.
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care Apex
Britney couldn’t have been more helpful!
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care - Apex
Professional, personable, courteous and friendly staff providing excellent customer service. Doctor listened with caring attitude. Always extremely pleased when I have an appointment here.
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care - Apex
I sent two messages to my provider via the patient portal about the dosage of my medication. It took three days to get a response. The response also only vaguely answered one of the three simple questions I had about my medication dosage. I think they called me twice (no voicemail) which I didn’t answer because I’m on vacation, hence the message on the portal. This situation does not leave me a warm and fuzzy feeling about allowing them to continue handling my care.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 267-5862 to discuss your concerns in depth. Yours in health, Avance Care Apex
I when to see my primary doctor Alex after my car accident and this guy he’s joked. I have asked him to send me for imaging for my lower back and my left ankle and right ankle and saying that my insurance will not approve. But he said he will put in referral on Thursday and guess what my referral is not in and today is 9/3rd. Front desk staff is also don’t have any clue how to help patient. Please don’t go here because there flexible schedule there staff is not very helpful or smart including the doctors.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 267-5862 to discuss your concerns in depth. Yours in health, Avance Care Apex
I love the Holly Springs location. The Apex location however lacks. They are great with service but not when it comes to charging. I’ve been over charged twice. They made me pay a $45 copay when my insurance states I don’t have one only if it’s out of network, that cost is $30. They couldn’t explain why I was being charged $45. This is the second time they’ve charged me a fee that is not required. They are over charging and expecting people not to notice.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 267-5862 to discuss your concerns in depth. Yours in health, Avance Care Apex
Stay away from this facility. If you need anything beyond an annual wellness visit you should probably better see another doctor. We had a bad experience. If you are on a medication and forgot to ask for a refill during the appointment, they will ask you to schedule another appointment for it. This is not the case with other doctors.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 267-5862 to discuss your concerns in depth. Yours in health, Avance Care Apex
No comment
Business response:
Thank you for providing your feedback and letting us know about this issue, Monte. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please call us at (919) 267-5862 and our team will be happy to discuss your concerns in depth. Yours in health, Avance Care Apex
According to your web page the doctor Steven Alexander speaks Spanish but this is not true, he is not fluent at all in Spanish. I was expecting to have a medical appointment in Spanish but this was not possible. You should remove this information from your web page.
Business response:
Thank you for providing your feedback and letting us know about this issue, Julian. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We have removed this information from our website. Yours in health, Avance Care Apex
Frequently asked questions about Avance Care Apex
How is Avance Care Apex rated?
Avance Care Apex has a 4.4 star rating with 588 reviews.
When is Avance Care Apex open?
Avance Care Apex is closed now. It will open at 9:00 a.m.