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Avance Care Oberlin Road
- Healthcare
- Raleigh, NC
About this business
Location details
815 Oberlin Road, Suite 200, Raleigh, NC, 27605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
Your whole staff is excellent. I really like Dr.Delbano. She is so caring and knowledgeable.I really do like her as my primary care provider. She is very through and analytical as to your symptoms and what needs to be done next.
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care Central Raleigh
It took me 1.5 months of phone tag and canceled appointments to finally get an appointment.
No response from calling for medical question. Two days wait, put on hold & waited another 10, then again put on leave msg. Why can't a call be returned... Need info on dosage that changed for some reason.
I scheduled a virtual appointment because I got COVID for the second time and I have asthma. After my appointment with the nurse and after the office business hours I received a message saying I had to contact avance care and provide my mailing to get my prescription. I am waiting the office opens again to get my prescription and while this happens I am getting worse without a fast treatment. I’m very disappointed because when I most need avance care wasn’t fast and accurate enough.
Business response:
Thank you for providing your feedback and letting us know about this issue, Hellen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please call us at (919) 322-4722 and our team will be happy to help you out. Yours in health, Avance Care Central Raleigh
I keep coming back after bad scheduling experiences because I’ve had good providers. I’m done now. I don’t believe my new doc was able to invest the time nor rewarded for curiosity. I came home feeling frustrated and unseen. Also feel like there might be a serious issue that could be overlooked because a system that seems to be based on quantity and not quality of work. I was given pain killer medication, and my blood work was not reviewed!
Business response:
Thank you for providing your feedback and letting us know your concerns. We set a high standard for ourselves, as our patients' safety and satisfaction are high priority. We do welcome the opportunity to discuss this with you in depth. Please contact the Central Raleigh office at 919.322.4722. If you are looking for high quality care in the future, we welcome the opportunity to serve you. Yours in health, Avance Care Central Raleigh
This is for the Briar Creek office. Som of the most incompetent staff I have ever come across. They never call back and they do not look into situations they say they will. They made me sicker- not healthier.
We visited this hospital for a blood titer for my son. Dr. Delbono and the nurse were great. However, the women who tried to draw his blood were TERRIBLE. I understand that it is difficult to take blood from a child, but they were unprofessional and uncaring my son. They could not take any blood from him, and blamed him for their mistakes (moved a lot and not well hydrated). Of course he was crying during blood collection, but he did not move much and was not dehydrated! Very disappointed.
Business response:
Thank you for providing your feedback and letting us know about your concerns during your child's visit. We set a high standard for ourselves, as our patients’ safety and satisfaction are high priority. We have made LabCorp aware of your recent experience and will be handling this issue accordingly. If you have any questions or would like to discuss this in depth, we welcome the opportunity to speak with you directly. Please call the Central Raleigh office manager at 919-322-4722. We look forward to providing you high-qualit... read more
I came to write this review because I was just told for the SECOND time AFTER MY ARRIVAL that I needed to reschedule my appointment. First, I went there last week for my appointment. I filled in all of my forms ahead of time, and I uploaded my insurance information to the portal per their request. I also arrived 20 minutes early still, even with my info uploaded. When I got there, they told me my insurance couldn't be verified. It was right after the new year when my insurance had switched over, so I asked if I could call so... read more
Injured my foot this February and after a few weeks of still being in pain decided to get an xray in March to make sure everything was ok. Got an xray, doc said it was all fine and printed off diagnosis papers from the internet (I could have done that and did before coming in) and said it'll just take some more time to heal. Left feeling good about the xray "saying" everything was fine but kind of disappointed with the care/next steps from the doc since I was in pain. Fast forward to this week (December) after still being in... read more
Business response:
Thank you for providing your feedback and letting us know your concerns during your visit. We set a high standard for ourselves, as our patients' safety and satisfaction are high priority. We appreciate you working with our Central Raleigh Office Manager to discuss ways in which we can improve. We have also made the imaging services used during your visit aware of your recent experience and will be handling this issue accordingly. We look forward to providing you continued high-quality, convenient primary care. Yours in h... read more
Frequently asked questions about Avance Care Oberlin Road
How is Avance Care Oberlin Road rated?
Avance Care Oberlin Road has a 4.4 star rating with 675 reviews.
When is Avance Care Oberlin Road open?
Avance Care Oberlin Road is closed now. It will open at 9:00 a.m.