Bel Furniture San Antonio Northeast

Deanna M. 

on Yelp

6 years ago

I sure wish I read these reviews before I purchased furniture from there. Yes, the prices are great. The salesgirl that helped us was very nice. I think her name was Yani? So now comes the delivery day (3 days after I bought it) for my furniture. Right before the guys starts to un-box the bed I pointed out that it is the wrong size. He said what do you mean? I said well, I bought a King, your paperwork says King but this is a queen. I had to call the store and explain to them and I said to just let them leave the rest of... read more

Megan R. 

on Yelp

6 years ago

Walked in, took us 25 minutes to get help and when they did he spoke with us for a few minutes before a customer came up to ask a question and our sale associate (henry) just left us for them. When we came back to ask questions about delivery he was snippy and shoed us away. Not professional and rude - must not want service ‍ or not have the cash flow to hire nice employees 

Kembraly S. 

on Yelp

6 years ago

In my opinion, do not do business with this company. This company is deceitful they show a picture of the bedroom set as if it comes with a wood cleaning kit and that is not the case. I will be contacting the State attorney general's office, the better business bureau and filing a complaint. All they care about is their revenue they do not care about the customer and trying to resolve customer issues. This company is the worst when it comes to customer service, everyone from the receptionist level through to the corporate of... read more

David N. 

on Yelp

6 years ago

Received damaged furniture (not the floor model but brand new) and tried to make a claim. They said it's my problem and they would not help at all. Poor customer service. Definitely would not return 

Jasper R. 

on Yelp

6 years ago

DO NOT SHOP HERE! They don't deserve any stars!!! I went in yesterday bought a dinning room table and Franco the sales person told us we can pick up from the one in Katy. I went today and waited an HOUR!! They told me they didnt have that one in stock. First off Franco should have called to check before selling me the table. Went to go buy the floor display keep in mind two of the chairs had rips in the leather and a scratch on the table. All they could offer me was 20 percent off. Heck no I drove all the way from rosnburge ... read more

Danilo E. 

on Yelp

6 years ago

I bought a modular sofa in April of this year, in less than 4 months by manufacturing defect I requested in August to change the product or return my money, and they offer me 75% of what I pay for the defective product. 

Linah T. 

on Yelp

6 years ago

I wish I could give them 0 stars or negative rating. The cheapest quality furniture with poorest customer service. I bought living room set (a sofa, loveseat and armchair) from Bel Furniture in May. I told the guy who delivered the furniture and assembled the legs on all three items that he hasn't fixed them properly and they will come off. He kept telling me to call customer service if I have any issues. After a few days I noticed that the armrest on all three items have a broken/defective frame inside at the exact same lo... read more

lisa k. 

on Yelp

6 years ago

If I could give this store 0 stars I will. WHEN we bought our furniture here, we had to pick it up at the warehouse. From our experience, it took over 30 minutes to get the furniture we bought at the warehouse. If you think you can't waste your time waiting, skip this store. Go elsewhere, they are disorganized and understaffed. Specifically on a holiday weekend. 

Lisa E. 

on Yelp

6 years ago

I wish 1/2 star was available. Like the other complaints I've read, mine is the same. Waiting for a day late, over time frame delivery. Its not worth the price to deal with this horrible delivery service. Ill pay the extra for a business promise kept.