Bel Furniture San Antonio Northeast

Felix M. 

on Yelp

8 years ago

So I used to think Bel furniture had some of the best quality furniture. Boy was I wrong. I bought a living room set for $2000.00 plus I purchased the 5 years warranty. Well that was a joke. I called 28 days after delivery because the wood was cracking, the material was bearing and fraying, the springs were coming through the seated part of the set. All in all, I called the store and waited 20 minutes for them to give me a number to their warehouse. I contacted the warehouse and they sent some guys that looked at my ... read more

Geeta L. 

on Yelp

8 years ago

My father purchased a sofa from Bel Furniture about a year ago. First, they sent him a broken used piece of furniture from their showroom, which he had to have exchanged for a new piece. Now the back of the sofa is breaking and after multiple phone calls and visit to the store, they refuse to honor their warranty for stipulations that they never provided him with. They first said that it has been over a year since the purchase the sofa, however then when he pointed out that the warranty is from the time of delivery and that ... read more

Michelle T. 

on Yelp

8 years ago

Do not buy from Bel Furniture. Save yourself the hassle. We had a terrible experience after purchasing a mattress set. The sales rep was not truthful or knowledgeable and the manager was extremely rude. If you do find yourself in the unfortunate position of having to buy from Bel please read the fine print on whatever you sign very carefully and ask for a copy of it. 

Ke K. 

on Yelp

8 years ago

Dishonest sales tactics Sales associate Maria F. Lied to me about the price of a sofa set in order to obtain a sale. Upon checking my electronically emailed receipt after leaving the store I noticed an almost $200 difference in pricing. I called the store and eventually spoke with a gentleman in management who informed me Maria was there top sales associate and there must have been a misunderstanding on my part. He informed me there was no way he could sell the merchandise to me for that price and offered no resolution. W... read more

Carol W. 

on Yelp

8 years ago

I bought furniture there about 2 years ago. After the first time sitting on the couch I noticed it felt like my butt was itching. I played it off as it was the material. So after a couple of days my family started getting bites. So I started calling the store with no luck to return furniture. The supervisor was giving me the run around. She send to worker with a mini flashlight to see if they saw bugs. They had the nerve to ask me if I have pets. I don't own any animals. The worker went back and said they didn't see bugs. I ... read more

Jesus J. 

on Yelp

8 years ago

I bought my furniture and a couple months later, the leather get cracked, and the foam inside was old, i went there for my 1 year warrantee and the dismiss my case and never fixed. I do not recomended this store to any customer. 

Loriane C. 

on Yelp

8 years ago

i purchased a bed room set from bels about 3 years ago. it was delivered within a week. great experience. after the storm (harvey) i purchased living room furniture, no problems. delivery took longer this time, deliver time was 2 weeks with a $200 delivery fee. considering if was after the storm i understood. so now i send my daughter into the store to buy her a bedroom set and mattress. so the sells person told her delivery would take a month. that's crazy with on they web site they over next day delivery for $199.... read more

Erin M. 

on Yelp

8 years ago

I purchased a small living room set, a regular living room set and a bedroom set from Bel on 10/31/17. We were told both items I bought in store would be ready the next Saturday to pick up. Only one item was The other item was not delivered until mid December. I was told 3 times the 3rd item, which I purchase online was going to be delivered but it never was. I was told it was going to be delivered 1/3/18 and the night before I get a refund email. No explanation as to what happened. I think they never had the item and jus... read more

Akruti S. 

on Yelp

8 years ago

Hi we bought recliner sofa set from bel furniture, katy location on thanks giving. first of all they delivered the wrong sided recliner, second as soon as they unwrapped it we saw damage on back side. We told the delivery guy to take it back but he was not ready for that. He said the person who will come to replace it will take it back as they came at 10 o'clock at night to deliver. after that we took pictures, send emails to them but nobody has contacted us back, whenever we call they say they will get back to us in 24 hour... read more