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Belmont at City Center Apartments
- Real Estate
- Newport News, VA
About this business
Location details
900 Lakefront Commons, Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The living situations are average at best, not considering the difficulties it takes to get work orders fulfilled. But the real frustrating part is trying to move out. Not only did we initially get someone else's closing statement, containing their personal information, but the apartment complex tried to charge us over $500 for "rent loss," even though we had paid the remaining rent in full. When we called them, one of their "paralegals" screamed at us on the phone and wouldn't let us speak, even threatening to "just send it... read more
Business response:
Hi Aaron, we are sorry to see another review from you. Our goal is to complete work orders within 48 hours and we’d like to apologize if this was not the case for you during your time with us. We encourage every resident to attend the move-out inspection so he or she is aware of potential charges ahead of time. We are sorry for the mix-up with paperwork – this is not the standard for us. We work hard to provide the best possible customer service and never want anyone to have a negative experience. We appreciate your feedback... read more