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Belmont at City Center Apartments
- Real Estate
- Newport News, VA
About this business
Location details
900 Lakefront Commons, Newport News, VA, 23606, United States
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Mr. Cudup (hope spelled correctly) always provides swift outstanding service. He also follows up yo ensure the fix continued to correct the problem. The Mx Engineer team here is the absolute best!
Business response:
Thank you for your kind review, Paula! We're happy to hear your maintenance request was taken care of quickly and to your satisfaction!
Luxury in name and price only... If you care about cleanliness and decorum or fellow residents, don't move here. There are stains from trash up and down every staircase. Often, people leave trash on the staircases or shove it into the small trashcans at the bottom of the stairs. The dumpster is always overfilled with trash strewn all over the place...wherever anyone wants to place it, so much so that the dumpsters are sometimes placed outside the designated areas because of the amount of trash everywhere. The decorum of th... read more
Business response:
Hi Jeremy - we are disappointed to see your review and have not been able to locate you as a resident in our system. We have spoken a few times and would like to help, but haven't been able to determine where you live. Please contact the office at your earliest convenience with the name used on your lease along with your building and apartment number so we can get a maintenance ticket submitted ASAP. This will allow us to look into the concerns you've mentioned. We work hard to provide a beautiful, clean community and want... read more
The living situations are average at best, not considering the difficulties it takes to get work orders fulfilled. But the real frustrating part is trying to move out. Not only did we initially get someone else's closing statement, containing their personal information, but the apartment complex tried to charge us over $500 for "rent loss," even though we had paid the remaining rent in full. When we called them, one of their "paralegals" screamed at us on the phone and wouldn't let us speak, even threatening to "just send it... read more
Business response:
Hi Aaron, we are sorry to see another review from you. Our goal is to complete work orders within 48 hours and we’d like to apologize if this was not the case for you during your time with us. We encourage every resident to attend the move-out inspection so he or she is aware of potential charges ahead of time. We are sorry for the mix-up with paperwork – this is not the standard for us. We work hard to provide the best possible customer service and never want anyone to have a negative experience. We appreciate your feedback... read more