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Belmont at City Center Apartments
- Real Estate
- Newport News, VA
About this business
Location details
900 Lakefront Commons, Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Still waiting for Scooby and shaggy to let me know why maintenance left a note on my door that they were inside my apt last Friday be hence my knowledge nor 24 hr notice why? I came home in dark past 7pm to a notice maintenance was currently inside my home. doors were unlocked yet no one was present. waited all evening and no one came back. called office opening on Monday morning and was down played like it was no big deal my home I locked on my way to work and came home to an open door was a mystery!
Business response:
Hi Jessica - we spoke about this on the phone but wanted to share again that maintenance was in your apartment to address the A/C issue you called in. Leaving your door unlocked was an unfortunate mistake and was not acceptable. We apologize for any unnecessary stress this may have caused. Our team strives to provide great service and we will work hard to make your time with us a 5-star experience. If you'd like to speak about this more, please feel free to call or stop by the office again so we can discuss any remaining con... read more
I'M WAITING FOR MY KITCHEN LIGHTS TO BE FIXED AND THE FAUCET IN THE KITCHEN TO BE FIXED
Business response:
Hi Patrick - we're so sorry for the delay with your request. We always aim to complete requests within 48 hours when possible and know this hasn't been the case for you. We've passed this on to the management team to look into this further.
Signed a lease a month before actually moving in on the lease date and had a death in the family affecting my move to the state. Cancelled 3 WEEKS before the lease went into effect and tried to get in touch dozens of times with no response. Finally got a hold of someone and they stated I was responsible for 2 months rent. And the rent amount wasn't what I signed, it was the standard rate. To add insult, they charged the pet fee also!!
Business response:
Hi John, we're so sorry for your loss and for this difficult situation. We completely understand that plans change and always want to be as flexible as possible. Unfortunately once a lease is signed, residents are subject to fees for canceling a lease. We are sorry again for this situation.
Outstanding Maintenance engineer response. Swift, positive and professional. Always treated like family.
Maintenance work order swiftly completed with positive professional service. Leslie and all maintenance engineers are outstanding and treat you like family and friends. While maintaining professional standards.
Business response:
Thank you, Paula!
Belmont at City Center is s fantastic place to live. Surrounded by Oyster Point City Center so many things to do. The team of professional individuals ensure we are treated with positive professional service. From office management staff to each maintenance engineer. Love the Family community!
Business response:
Thank you so much, Paula! We're thrilled to hear you've received great service from our team and that you are happy in your home here.
Impossible to review, your new system no longer identifies which if 4 work orders was completed therefore as a customer I cannot provide any input!
Business response:
Hi Paula, we're sorry to see your review. We will pass your feedback on. Please contact the leasing office if you have any questions about your maintenance requests or anything else. We are here to help.
Mr. Cudup (hope spelled correctly) always provides swift outstanding service. He also follows up yo ensure the fix continued to correct the problem. The Mx Engineer team here is the absolute best!
Business response:
Thank you for your kind review, Paula! We're happy to hear your maintenance request was taken care of quickly and to your satisfaction!
Luxury in name and price only... If you care about cleanliness and decorum or fellow residents, don't move here. There are stains from trash up and down every staircase. Often, people leave trash on the staircases or shove it into the small trashcans at the bottom of the stairs. The dumpster is always overfilled with trash strewn all over the place...wherever anyone wants to place it, so much so that the dumpsters are sometimes placed outside the designated areas because of the amount of trash everywhere. The decorum of th... read more
Business response:
Hi Jeremy - we are disappointed to see your review and have not been able to locate you as a resident in our system. We have spoken a few times and would like to help, but haven't been able to determine where you live. Please contact the office at your earliest convenience with the name used on your lease along with your building and apartment number so we can get a maintenance ticket submitted ASAP. This will allow us to look into the concerns you've mentioned. We work hard to provide a beautiful, clean community and want... read more