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Berglund Ford
- Car Dealers
- Salem, VA
About this business
Location details
834 E Main St, Salem, VA, 24153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedI highly recommend Berglund Ford Mazda as they exceeded all of our expectations. Great staff, especially Matt. Very satisfied & enjoying the new purchase of a Ford Truck.
Recommended RecommendedGreat place to buy a car! Friendly and knowledgeable sales staff that put you at ease while purchasing a car.
Recommended Recommended
Do not buy from this company! First, the salesman, Bill, is the definition of a used car salesman- he only let us test drive 1 mile, wouldn’t negotiate at all or give us any incentive to buy from them, and fed us a load of crap the whole time we were there. Then, he forgot paperwork and was trying to force us to drive over an hour in the middle of our workday to fix his mistake after we already had to make 3 trips and miss 3 days of work- because ‘the truck wasn’t ready.’ Now, 3 months later our 2018, F150 with 48,000 miles... read more
Forgot my appt was scheduled when I showed up, never called me to reschedule. Then service manager never returned my phone call. Probably the worst customer service I’ve ever received.
An employee in the service department damaged my truck. Now the service department won't answer the phone or respond to emails. I've been trying for three days.
Business response:
We are truly sorry to hear about the unfortunate incident involving your truck at our service department, Deborah. To ensure a swift resolution, please provide us with your contact information and specific details of the incident using my email below. We will immediately escalate your concerns to the appropriate department and work toward a resolution. Robbie Brookshier, General Manager brook@berglundcars.com
When your standing by the service bay and you hear several of the mechanics asking who change the oil and they go back and forth on it that’s a problem. When you get there before 8:30 and they put your truck in and it’s now 10:12 and I still have no keys to get going, that’s a problem. I’ll never do this again.
Business response:
Darrel, I regret to hear of any inconvenience caused by your wait in our service department. I would appreciate the chance to learn more about your visit and make things right. Will you please e-mail me with your preferred contact so I can get in touch with you directly to discuss this further? If you prefer, feel free to give me a call when you get the chance. I hope to hear from you soon! Best, Robbie Brookshier General Manager brook@berglundcars.com (540) 389-7291
Frequently asked questions about Berglund Ford
How is Berglund Ford rated?
Berglund Ford has a 4 star rating with 375 reviews.
When is Berglund Ford open?
Berglund Ford is closed now. It will open tomorrow at 8:30 a.m.