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Best Brand Appliance
About this business
Location details
L4H 0K8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Customer service following Sale is lacking I had a good in-store experience with Daisy (North York) in January 2023. At that time we placed a large order for multiple appliances. I understood that some delays in accessing our appliances were possible. HOWEVER, it has become VERY CLEAR since that time that confusion, misinformation and inexplicable delays characterize the experience with this merchant. I feel that their Delivery Department has been rude to me. They characterize blatant misinformation as typos. They seemingly ... read more
Worst post sale customer service! We placed an order last March before renovating the kitchen. We choose appliances that we were told were available and would be received by end of summernow more than a year after we still have not received the oven and microwavefirst we were told end of October, then December, then April, now July.we had to buy another oven and put it in the basementno one from this company cares and when I called a few times to complain was told there are people waiting more than 2 years.I was looking forw... read more
After sales service and support terrible Purchased 6 appliances, and sales staff were a treat to deal with. That was a great experience and we felt good after purchase. Then came delays, and weird experiences trying to arrange payment and delivery. Slow or non existent responses, many of which didn't even answer the questions asked. We did finally get all the appliances, and had them installed. After a few uses, our Davor wall over showed poor enamel coverage that was damaged, rippled and peeling. Right down to bare metal, o... read more
Poor post-sales service, significant shipping delays It started as great in store shopping experience with Carlo at the Burlington location of Best Brand Appliances. We purchased a set of kitchen Jenn Air appliances in September with the estimated shipping date 2 months later on Nov 30, 2021. We paid in full in November, so that the store can stock the items as soon as they become available. However, the post sales experience is very disappointing and does not come close to what you'd expect from a respected high end applian... read more
This place is AWFUL Excellent sales tactics but once you buy, you’re ignored and treated poorly. Of the 5 appliances we purchased, 3 broke within the first 2.5 years. 2 of which had to be replaced and when working with best brand they ignored emails and requests from the appliance company to obtain purchase information for repairs and replacement. I regret using the company and would advise against it if you can.
Kitchen Renovation I purchased four Jenn-Air appliances from Best Brand as part of my kitchen renovations. I'm just thankful I also purchased the extended warranty from Whirlpool because it's been a nightmare. I've had issues with all the appliances but in particular the Jenn-Air wall oven. I've had all parts changed multiple times and as of today it's still not working and I'm waiting for another replace part. Please take it from me do NOT buy Whirlpool/Jenn-Air products.
Bad Showroom Experience - Nothing to Sell for the next 6 months I went into the Leslie showroom on Friday to shop for appliances, explained to salesman who met us at the front that we are looking for counter depth refrigerator, sliding range with warming drawer etc. He basically sent us away immediately, telling us that they have nothing to sell or deliver in the next 6 months to a year as all manufacturers are on back orders. He even sent us to another appliance store to try our luck. The reason I went to BestBrand Leslie w... read more
Business response:
Good Day Viewers, as were all trying to get through the Covid back orders in the supply chain we sometimes often find consumers frustrated with our estmated delivery forecasting from suppliers , We understand prior to Covid we would have stock of top selling models or 2-4 weeks would be the average time , this is no longer the case for product purchasing and Best Brand is being honest with our customers that current orders in the system have seen unpresidented delays for exisitng orders due to parts and manufacture issues , ... read more
Kitchen Reno I had given the review a 5 star at the time of the purchase (June 3). I have had a challenging time in getting a response on a delivery date despite several calls and emails. I find the after-sales performance poor and baffled as to how something so simple and basic is so below standard. I have my contractors asking each day and I am simply unable to give them an answer. I would not go back to Best Brands nor would I refer anyone to them.
Good price, poor service I purchased a washer and dryer combo from this company. They offered competitive pricing, and seemed friendly, but the lower price came at the cost of very poor service. If you plan to have them move or install any appliances for you, I would recommend proceeding with great caution. I do not think saving a few hundred dollars was worth the amount of damage that they caused, so I would make sure whom ever you work with knows how to move heavy appliances. They contracted a 3rd party mover who do not kn... read more
Frequently asked questions about Best Brand Appliance
How is Best Brand Appliance rated?
Best Brand Appliance has a 4.6 star rating with 250 reviews.
When is Best Brand Appliance open?
Best Brand Appliance is closed now. It will open tomorrow at 12:00 p.m.