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Big Boy
- Restaurants
- Greenville, MI
About this business
Location details
1500 Washington St, Greenville, MI, 48838, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 8:00 p.m. | |
| Tue | 07:00 a.m. to 8:00 p.m. | |
| Wed | 07:00 a.m. to 8:00 p.m. | |
| Thu | 07:00 a.m. to 8:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 8:00 p.m. | |
| Sun | 07:00 a.m. to 8:00 p.m. |
No customer service at all. Just waited for 20 minutes to be seated with at least 6 other people in line behind me. Not one worker communicated with us as to how long we would be waiting or if we were ever going to be seated. Three families left just while I was standing there, then I did. Won’t be coming back.
Got the Fisherman Sampler and was looking forward to some clams. When my food came out no clams but extra shrimp. When I asked the waiter, he had no idea and went back to asked. That was when they told him they were out of clams. It would of been nice if they told him that ahead of time, so he could of told me that. I would of ordered something else but instead I got no clams and extra shrimp, which is my least favorite. Probably won't eat there again.
The worse service & food I've gotten here ever. Complained to the Manager who was rude and obnoxious. Pigsty.
Worse experience ive had at a big boy. I ordered pork chops was informed those werent unthawed so i switched the order to a country fried steak figured thatd be the one and only issue with the meal tonight but i was wrong. They then informed me they were out of texas toast and asked if garlic bread would be ok. Their garlic bread was like a toasted sub bun with garlic powder poured on it the bottom still very soggy like a sub bun. The potatoes with my country fried steak were still cold and barely heated at all. The country ... read more
the food was terrible as was the service. we will not be returning.
Business response:
Hi Katie, thank you so much for your feedback. We are striving to consistently increase our standards in food and service. We would like to mail you a gift certificate for bringing this matter to our attention. We will private message you for more details.
We went there last night, and we were promptly seated. They were not very full at all. Maybe 4 tables. Then we waited, and waited, and waited. A waitress and I made eye contact. Then we still waited as she brought drinks to people who were seated after us. Then we still waited. I watched a different waitress ask if the table directly next to us wanted dessert. Then we waited. No one had even asked for our drink order. No one ever came. Then we watched the 1st waitress with which whom I made eye contact with a few times take ... read more
We didn't get fries like we ordered, the onion rings were soggy and disgusting. The waitress got us new ones but they were just as bad. She seemed annoyed because we complained so we didn't say anything else to her. Side salad and cottage cheese came out right before the food because she had to fix the computers. Buns were soggy on the burgers. Horrible experience
Business response:
Hi Corey, thank you so much for your feedback. We are striving to consistently increase our standards in food and service. We will address your comments with our team to ensure our food is prepared correctly. We would like to mail you a gift certificate for bringing this matter to our attention. We will private message you for more details.
my fires where brunt, salad bar everything was brown and gross, and my grandpas soup was cold. horrible service! won't go back there again!
Business response:
Hi Abbey, thank you so much for your feedback. We are striving to consistently increase our standards in food and service. We will address your comments with our team to ensure our food is fresh and served at the correct temperature. We would like to mail you a gift certificate for bringing this matter to our attention. We will private message you for more details.
We have eaten at big boy several times and have had great service and food. We stopped in last night at 8:30 PM was seated at a table sat there over 20 minutes without any service. There were people cleaning and everyone seemed more concerned about getting out at 10. We ended up leaving and I don’t even think they knew we left. There was a couple trying to check out as we sat there and it took them a while to even get their bill. I think we could have robbed the store blind last night no one would’ve noticed. Very upsetting ... read more
Business response:
Hi Karen, thank you so much for the feedback. We are striving to consistently increase our standards in service. We will address your comments with our team to ensure our guests receive prompt, attentive service. We would like to mail you a gift certificate for bringing this matter to our attention. We will private message you for more details.
Frequently asked questions about Big Boy
How is Big Boy rated?
Big Boy has a 3.8 star rating with 1,705 reviews.
When is Big Boy open?
Big Boy is open now. It will close at 8:00 p.m.