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Big Boy
- Restaurants
- Imlay City, MI
About this business
Location details
1949 S Cedar St, Imlay City, MI, 48444, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 9:00 p.m. | |
| Sat | 08:00 a.m. to 9:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
The worst experience I've had at a restaurant. It was sweetest day and we attempted to enjoy the breakfast buffet after asking the waitress if they did special orders on eggs and she said yes. After we had our plates and was ready to start enjoying our meal the waitress came back and said they no longer do that. After our first bite we explained every item we took off the bar was cold and dried out. We notified the waitress and she had her manager come out and check the bar. The way the manager did a temp check was by takin... read more
Business response:
Hi Cheryl. We are truly sorry to hear about your disappointing experience during your visit. Your concerns about the breakfast buffet and how the situation was handled do not reflect the standards we hold our restaurants to. Please contact feedback@bigboy.com with more details of your visit so we can address these concerns properly.
We waited 30 minutes for our shakes and there was a lady who stranded by the door wating to be seated na sage stood there for 20 minutes and I heard in the back someone go seat her and everyone said no but this waitress. Went ahead and did it but they are rude staff in general
Business response:
Hi Jason. We sincerely apologize for the experience you had at our restaurant. Your feedback is taken very seriously, and we appreciate you bringing this to our attention. We would like to address your concerns and gather more details about your visit. Please feel free to contact us at feedback@bigboy.com.
What can be said about what USED to be a great family restaurant that just doesn't really care anymore. They have re-vamped their menu, gotten rid of menu items, brought them back, recreated the hamburger a few dozen times. They just don't really care anymore. The last five or six times I've been in there over the past few years, nothing seems to change. Let's just talk about the Big Boy's in Imlay City on M-53. My first recommendation is to stop at a gas station or truck stop to use a restroom before trying to use the o... read more
Food was horrible found multiple hairs in my food. service was slow for being one of the only people in there.
At 4 pm, placed an online order for 5:45. 2 Olga's sandwiches, fries and snackers. When I arrived at 5:45, they stated they had to remake my order because they had made it at 4. I thought that was great that they didn't try to give me food that had been sitting. Waited for the remake and drove the 5 minutes home. Sandwiches were fine and fresh but the fries were ice cold and the snackers were hard and dry. Both were so heavily seasoned, they were inedible.
We were at this restaurant on 7/11/24 around 3:30 pm. There were four other customers in it. Prior to eating, my wife and I both used the restrooms. Don't worry about slipping on the floor here; our feet stuck to it. Rusty fixtures and a general air of disrepair. Our food was nice and hot, and well prepared. Our server was kind and attentive. But when it came time for desert we were informed that the Banana Split we wanted was unavailable due to a lack of bananas. This restaurant isn't remotely close to being as clean and ... read more
Went there today and they tried to trick us. They weren't supposed to tell us that they were out of God in the fish nuggets Resen anybody goes to big boys because of their fish.
Service is never good, food is never good! The breakfast buffet used to be good, but this place has gone downhill! Not missing anything if you drive by!
Went there with my Son and grandson for breakfast today. We decided to get the breakfast bar, big mistake! I don't have a word to describe how awful it was. There was about a tablespoon of eggs when I went up and the sausage gravy was watered down that I couldn't eat it. There was no bacon when I went up either. It was just a really bad experience. Definitely should have went somewhere else! We all said we would never come here again.
Frequently asked questions about Big Boy
How is Big Boy rated?
Big Boy has a 3.7 star rating with 1,621 reviews.
When is Big Boy open?
Big Boy is closed now. It will open tomorrow at 8:00 a.m.