Big City Wings

Vanessa K. 

on Yelp

a year ago

This was our first time visiting and we were hoping to love it. We never even got to order our food. We were seated promptly but then sat there for almost 20 minutes without a single person coming to our table. It was fairly busy and saw maybe 3-4 servers attending other tables. We tried to flag someone over but after waiting that long and not even getting our drink order in we decided to leave. 

Reymark M. 

on Yelp

a year ago

Sam the ceo is doing horrible shhhhhhty job. Manager no greet , cleaning table , don't communicate. , other people got served after we came in. Will never return to any of your chain. 

Jose T. 

on Yelp

a year ago

Food is good,, service is terrible. Took the staff about 15 minutes to decide who our waiter/waitress was going to be, once they made up their mind, it all went down hill from there. We ordered our food and drinks, food was served in about 20 minutes, the waitress didn't bring our drinks so I asked her if we could get our drinks. She replied that the drinks weren't up to her, that that was on the bar and walked away. Spoke with the manager, Dave, he stated we would get a discount, we weren't looking for that at all. Finally ... read more

Sophie G. 

on Yelp

a year ago

From the waitress to the food. Everything was horrible! Waitress was beyond RUDE! The food was so salty! The wings were salty! The ranch was watered down! The mac n cheese sticks had absolutely no flavor! The potato wedges taste like pure oil! We spent over $150 here for nasty food! I do not recommend this place! Do yourself a favor save your money and go to a known wings place because this place is not it! 

Adam-Jenny F. 

on Yelp

a year ago

The food is pretty good, and honestly that is the only reason why we continuously visited in hopes that one day the service would be there. The service is absolutely not good! There is one waitress there who is decent but beyond that they are worthless. Today during our visit I was tired of not saying anything so I did. Spoke to a manager who informed me that they have spoken to their higher ups and told them change needs to happen. Unfortunately it seems like seem like Big City Wings cares more about money than good service... read more

J B. 

on Yelp

a year ago

Subpar in almost every way. Highest prices of any wing restaurant or sports bar. Good was not as good as most sports bars, just meh at best. And we went to watch the college bowl games and all of the TV's were muted and they were playing loud music instead. Honestly, at the end of it all, it was just a poor experience and none of the good impressed in any way. Service was friendly and the restaurant was clean. That is really the only up side of our experience. 

Just D. 

on Yelp

a year ago

I'm going to do 1star only because of the worker the appetizers are good! But all in all the service is horrible !!! This place haven't even been open that long for the servers to have such nasty attitude every single time I come here we get sat at a table and have to wait 10 minutes if not longer the server with the red hair has a nasty attitude!!! I'm just over it on the big city sampler, it states substitutions are $2 it seems like they do what they want and when they want since I've been coming here, I've always got a s... read more

Perrys2018 P. 

on Yelp

a year ago

Sorry but I spent a lot of money on my order just to receive feathers on my wings.Can't do the feathers hidden under the sauce. I threw the order away in my trash can. 

Patricia D. 

on Yelp

2 years ago

Not only I was upset for having to repeat about my order many times. At the time of picking it up it was the wrong order. And still had wait because they wouldn't let me take what was already made. I had to wait longer. No apologies were given not even from the manager on duty. I felt so In respectful from their side. I am definitely not coming back to this place that is practically a mile from my house. bad customer services