BirdEye | Reputation Management at 2479 E Bayshore Rd - Palo Alto CA - Reviews - Photos - Phone Number


904 reviews
Reputation Management
 2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303US

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(800) 561-3357

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904 reviews
25 reviews have no rating
  • 358 reviews5.0
  • 164 reviews4.7
  • 153 reviews4.9
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5on BirdEye, Jun 12, 2018
five star cleaning ladies Team number 16 more »
5on BirdEye, Jun 10, 2018
My spa experience was awesome! The ladies were friendly, professional and courteous. Try the strawberry smoothie. I'll definitely come here again.
more »
5on BirdEye, Jun 10, 2018
Awesome app. Would recommend it to anyone tracking their business more »
3on BirdEye, Jun 09, 2018
Very disappointed with the “private beach.” This is our third visit. Things have really changed. Your boats are covering up the beach. No view from shore, other than large boats.
This will
be the last visit for us. more »
5on BirdEye, Jun 08, 2018
Awesome software more »
5on BirdEye, Jun 04, 2018
Was great more »
5on BirdEye, May 30, 2018
Dr. Yani Dickens is a very competent, professional, and culturally sensitive psychologist who has expertise in sports psychology, dialectical behavior therapy, and eating disorders. I would recommend him without any reservation to my family and friends who need mental health services. more »
5on Capterra, May 23, 2018
Pros: So far everything. Thank you for such great service. I am looking forward to working with you on our promotion.
Cons: nothing yet. I have only just started using this software
and I am not familiar enough with it yet to make a statement.
Overall: people have given us good ratings and reviews.
more »
5on Capterra, May 23, 2018
Team did a great job explaining the programs features
Pros: It is easy to use and that is the determining factor in my staff using it. They have already expressed their excitement to use it.
/>Cons: I really don't have any complaints about it. I am just beginning to use it so I will let you know as I continue to use it. more »
5on Capterra, May 21, 2018
Quick and helpful
Pros: The way it lets me connect with upset users easily and discretely. I never have to worry that I've missed a response.
Cons: The user interface could be more in
tuitive- specifically on setting up the competitor insights. It's great software. I would just recommend hiring some UX help. more »
5on BirdEye, May 19, 2018
Mary was great!!! more »
5on BirdEye, May 19, 2018
Great service, amazing time! They made me feel at home more »
5on BirdEye, May 16, 2018
Showalter did a great job on my roof. I will never use another company. These people are great! more »
5on Capterra, May 16, 2018
Pros: Makes reviewing and responding to reviews super simple. I like that you are able to differentiate from mobile sms review campaigns and email campaigns.
Cons: The presence tab
needs more work and functionality. Also there needs to be some sort of implementation with Yelp. Yelp is almost impossible to increase your score. Yelp features the majority of bad reviews and only cherry picks the good ones. I have 28 non recommended 5 star reviews with them and it drops my score terribly. Your software I would completely recommend to every person I know if only it could integrate with Yelp. more »
5on BirdEye, May 10, 2018
Very happy with the BirdEye review program more »
5on Capterra, May 10, 2018
Pros: Ease of use. The entire software is very easy to use and easy to post to your social media sites...
Cons: If under 50 characters it won't post as a review with SMS tex
t. If you receive a SMS text over 50 you can add as a review. Any SMS should be able to upload as a review then. more »
5on BirdEye, May 09, 2018
Dream ride Luxury Transportation gave me the best possible service I can ask for. more »
5on Capterra, May 09, 2018
Great Customer Service
Pros: The software is very easy to use. I also love the design layout.
One of the rep is wonderful to work with! Our office had questions regarding the program, He m
ade a video demonstrating step by step how we can better utilize the software.
Cons: I have only used the software a handful of times, so far I have no complaints.
more »
5on Capterra, May 09, 2018
Very Happy with Birdeye
Pros: very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly.
Cons: one thing i wou
ld like to see in a future update is, we send birdeye surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future. more »
4on Capterra, May 09, 2018
Its been a ride
Pros: when everything is working it does a great job of generating quality reviews and contains the negative reviews
Cons: We have had some issues that have caused us to no
t receive reviews for periods of time due to issues with setup working with Birdeye
Overall: Generating quality reviews we would have to chase after that could sometimes lead to negative reviews. Birdeye ensures only quality reviews make it through
more »
5on BirdEye, May 08, 2018
I have used Five Star Commercial roofing for many year and have not been disappointed. They give fast quote's , start work on time . Great customer service, follow up calls to see if the job was to your standards. and calls through out the year to make sure you are not having any issues. I highly recommend Five Star Commercial roofing for your roofing neededs more »
5on Capterra, May 07, 2018
great follow up and communication
Pros: ease of use and wide range of internet sites allows pain free reputation management. social media add on is a tremendous time saver for my team.
s: have not come across a negative feature a or issue with the software.
Overall: help with seo and provides research feature from existing clients for potential clients
more »
5on BirdEye, May 04, 2018
I was given incorrect information by my doctor then two separate Lab Corp locations. This resulted in me driving to RAD with just a few minutes left in the hour window of my collected sample. I called in while driving and Lauren was able to get everything scheduled quickly and get my testing done just in time! After a rough morning RAD really stepped up to help me out. more »
5on Capterra, May 03, 2018
Customer service was quick and effiicient.
Pros: So far it is very intuitive and easy to use. I really like the ability to aggregate my reviews. Really helpful to manage them and respond if need
s be.
Cons: Not sure yet. I just signed up a few days ago. I like to play around with it myself to become familiar before too much formal training.
more »
5on BirdEye, May 02, 2018
Google has the public as it's interest,find webbing better,accessarys to help ones with no experience in web,any answer Google has, stars the limit imagine a Google rocket ,keep up the finding of employees choose wisely more »
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Google reviews summary

358 reviews


2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303
Reputation Management
Today 9:00 am - 6:00 pm


BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your customers are saying about you online. · Generate New Reviews from Your Customers — With our automated email and SMS communication, you connect directly with your customers.
· Manage Your Negative Reputation — BirdEye allows you to manage negative reviews. Act proactively on customer feedback and resolve customer issues in real-time. · Amplify Your Positive Reputation — BirdEye auto-posts your best reviews to your website, Facebook, Twitter, Google search and 100s of local sites. Your business attracts more traffic on Google search, stands out vs. competitors, and gets more leads. · Measure Your Business ROI — BirdEye sends you a monthly report card that shows growth in reviews, aggregate rating, visitors and ROI. BirdEye platform was built by Yahoo and Google alumni in San Francisco. Our best-in-class reputation management service powers 500,000+ businesses and is trusted by top SEO companies and digital marketing agencies.
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