Tim W. on G2 Crowd
5 days ago
06/01/2020, 06:21 AM
"Very good overall, with only a couple of quirks."
What do you like best?
Ease of sending out review requests and tracking them, including click rates. It is also great that you can send out reviews for multiple platforms at once. Further, I like the clean look and user interface, and the ease by which reviews can be sent. I also saw that it partners with our new case management software, Clio, though have yet to integrate that in. Presumably, it can harvest our contact information to make sending reviews even easier (at least, that's the explanation given on the Clio partner website). Regardless, it is a giant step up over and above our previous approach of simply pointing people to the Google Review webpage and hoping they opened it and would leave a review. Review collected by and hosted on G2.com.
What do you dislike?
We have six offices, so making changes as to the appearance or function requires duplicating the same thing five times. It would be nice if we could make global changes among all accounts at once. Also, it would be nice if it picked up reviews in real time, as I receive Google review alerts through G-mail and Google's My Business app immediately, and often have to wait several hours, if not nearly a day, for them to populate on BirdEye. I like to respond to reviews immediately, so often do so through the other apps instead of BirdEye due to the timing of the population into BirdEye. Also, we had a negative review that the user wanted to delete once we reached out and cured the misunderstanding. It deleted from Yelp, but BirdEye still has it listed in the reviews on our user page. However, these are only small issues with an otherwise outstanding product. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
I recommend working with the company to see a test account, and having them help you set up your main account once you go with them. Particularly if you are using a Facebook page, but have multiple locations, as the setup is quite advanced for that application. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Harmonizing and making easy Google Reviews for my staff. Previously, it was somewhat tedious, and not all staff followed our SOP. This has turned into many more reviews per month than we had ever seen in the past, and we are dominating the online market due, in part, to those reviews. Review collected by and hosted on G2.com.