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Birdeye - Palo Alto, CA
- Reputation Management
- Palo Alto, CA
About this business
Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Using the Birdeye platform - AI, messaging, automation tools - businesses are delivering great customer experiences to 100M+ people. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon... read more
Location details
2479 Bayshore Rd, Suite #175, Palo Alto, CA, 94303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. 7:00 p.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Great review corporation..I have 395 reviews of my company.Cant do better without them
Birdeye ReviewUse Cases and Deployment Scope - I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows me to notify the business right away. I also love recommending the QR codes and sharing reviews on social media platforms and the Google My Business page. Another cool feature I like to use is AI features throughout the software.Pros - QR Codes -Tracking -Notifying of negative reviewsCons - More colors for review platform -more options of des... read more
Fantastic software and customer serviceUse Cases and Deployment Scope - We use Birdeye mainly for automated review responding. We're able to creat custom response templates and have them trigger based off specific ratings and/or platforms. Being able to do this has saved my team countless hours of time logging into all the different profiles we manage and responding to reviews manually.Pros - Automated review response -Customer service -User friendly interfaceCons - More robust reports -Informing current customers with lates... read more
Geat Product!!Use Cases and Deployment Scope - We currently use Birdeye for work order follow-up/reputation management and resident retention. It allows us to dive into how satisfied residents are after receiving services from us. We are able to call residents back and address any issues they may have encountered with maintenance during work orders being completed.Pros - User-Friendly system -Send out review links to multiple means of communicating -Allows us to get a better understanding of how residents feel about the serv... read more
Birdeye is A Must For Managing Your Business's Reputation!Use Cases and Deployment Scope - My company works with 1000s of businesses and we utilize Birdeye's software to ensure that we are successfully managing their reputations online and helping them to increase their ratings across review platforms. I work with around 100 clients myself and they are all thrilled with the results they get through integration with Birdeye. One of my favorite features is the ability to create templates for automatic replies to customers. Thi... read more
BirdEye - Be Found, Be Heard, Be Chosen, and CommunicateUse Cases and Deployment Scope - We use Birdeye to communicate with our customers through multiple channels like Facebook Messenger, Instagram Messenger, Google Chat, Live Chat, and texting to name a few. A great platform that started as a review company that has morphed into a full-blown customer retention, customer acquisition, and retention platform. Would not leave home without them!Pros - Manage reviews from monitor to promote to ask for or acquire reviews -Unified... read more
Great tool for any business owner!Use Cases and Deployment Scope - Birdeye is a partner with my agency to help us help our clients facilitate reviews for their businesses. I use Birdeye every day to send out requests, pull reports, and overall present my clients with their current online reputation.Pros - The technology is great -They are constantly coming out with updates and new functions -They make the entire process easy and user friendlyCons - Sometimes support is unresponsive for weeks -Providing more feedback as to wh... read more
Birdeye is Great!Use Cases and Deployment Scope - I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.Pros - Efficiently help problem solve -Communicate well and follow up -Platform is very user-friendlyCons - When there are problems, making the process... read more
Bird Eye knowledge is Real and Powerful
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 4,576 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com