BirdEye
About
BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the “1
BIRDEYE FOR BUSINESSES
This profile is powered by BirdEye. Over 50,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye
- 1729 Reviews5.0Google
- 798 Reviews4.9BirdEye
- 727 Reviews4.8G2 Crowd
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Recommended
Amber D. on Capterra
5 days ago
07/08/2020, 01:51 AM
Displays all of our reviews!
Pros: We love this software because it take all of our customer reviews from all places and puts them in one central place on on our website!
Cons: It's very easy to use, we really don't have to do anything! Our reviews get transferred effortlessly from the various places right to our website!
Overall: Our future potential customers can see what our current ones have to say about the excellent care and service that we provide!
Tim S. on Capterra
17 days ago
06/26/2020, 06:34 AM
Greatly increased our online reviews!
Pros: I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies.
Cons: We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request.
Overall: We are on our second year using Birdeye and we only had around 30 total reviews online and today we have over 600! The program works with our customer management software and automatically sends out review requests after each job so we do not even have to think about it.
Adam H. on Capterra
18 days ago
06/25/2020, 05:26 AM
Great Reputation Management Software
Pros: Very easy to use, the App is user friendly, can respond to reviews or chats instantly.
Cons: There is an occasional lag to receive reviews on the app
Feigie G. on Capterra
a month ago
06/11/2020, 17:52 PM
Fantastic product, dedicated team
Pros: BirdEye enables us to:
Simplistically request reviews
Manage potential negative reviews and minimize risk exposure.
Monitor and re-market (post to social media etc) our client's top online reviews.
Promote our user reviews through our website, google page and email signatures.
Cons: The software if a bit cost-prohibitive. Last I checked, the lowest agency package was for minimum 8 accounts. This proved to be a challenge when we first kicked off.
Overall: BirdEye is an innovator in the space of review generation marketing. As an agency owner, being able to stay ahead of marketing trends and best practices, we love the technical abilities BirdsEye provides us for our clients.
Brooke M. on Capterra
a month ago
06/10/2020, 21:57 PM
A great way to quickly collect reveiws
Pros: This software allows me to easily and quickly send out reviews for my work. It takes less than a minute to send and making this part of my job really fast!
Cons: As a user, there is limited feedback that I received and it was would have been better if there was a more cohesive streamlined way to integrate or automate this software so that it would take even less time.
Overall: The greatest benefit of this software is that it is user friendly and it is easy to use!
Jesse K. on G2 Crowd
a month ago
06/02/2020, 05:52 AM
"Vice President"
What do you like best?
Very easy to send reviews and navigate the program. Review collected by and hosted on G2.com.
What do you dislike?
I think it could use a few more roles/permissions. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
It is a great product. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Easier collection of reviews from customers. More reviews. Review collected by and hosted on G2.com.
Tyahn J. on G2 Crowd
a month ago
06/02/2020, 04:56 AM
"Thank God For Birdeye"
What do you like best?
Ease of use, being able to see overall data and the ease of campaign management Review collected by and hosted on G2.com.
What do you dislike?
Having to call BE whenever a customer leaves us a good review on the direct feedback link. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Always make sure your text campaigns are working Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Able to easily send review requests to customers. Review collected by and hosted on G2.com.
Administrator in Automotive on G2 Crowd
a month ago
06/02/2020, 04:17 AM
"User Friendly,Great Support"
What do you like best?
Our rep Zach is thorough and detailed and is easy to get a hold of. In addition, platform has the ability to track the metrics that will be most meaningful to your business. Review collected by and hosted on G2.com.
What do you dislike?
While it is not BirdEye's fault, I wish our BirdEye ratings were the first thing that appears when our company is searched for on Google because our ratings are quite good. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We are able to take our customer's reviews and post them to our social media in order to boost our reputation. Our sales folks are bought in and it is just a matter of getting them in the habit of asking for a review before customer departs. Review collected by and hosted on G2.com.
Krista W. on G2 Crowd
a month ago
06/02/2020, 03:55 AM
"Helped us tremendously get more reviews!"
What do you like best?
BirdEye is easy to use and has really helped our practice get more great reviews! Review collected by and hosted on G2.com.
What do you dislike?
I cannot think of anything I dislike at the moment. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Getting reviews. Review collected by and hosted on G2.com.