BirdEye

Finally, an easy, no-hassle way to deal with reviews Use Cases and Deployment Scope - We are an HVAC company and here in Florida, there is a great deal of competition which means reviews are extremely important. Because it's difficult to get field service technicians to ask for reviews consistently, the Birdeye approach is very important. The busier these guys are, the less likely they are to remember to ask for a review, so having Birdeye handle it makes it much easier on the techs while getting us what we need. In addition, having to remember passwords and dealing with how many different websites equals difficulty monitoring reviews. If a review is less than 5 stars, I want to be able to address it right away. Birdeye brings all of it together in one convenient location and even alerts me to new reviews. We've only just recently signed up with Birdeye but we already see a difference. Pros - Asking for reviews: It's done automatically each day and they will ask the customer twice more, waiting 2 days between requests. The repeat increases the likely-hood that the customer will do the review but they don't hound the customer. -Navigating the software: this software is really easy to learn and they've provided a knowledge base as well as customer contact if you need more help. It's clean, clear and easy to navigate. It brings all your reviews into one easy to locate. -Customization: Besides integrating with our field management software to request reviews, a link can be placed on the company website and can be completely customized with company colors so it fits the look of the website. -Being able to go to one website to see and answer all of our reviews really take the hassle out of handling reviews! Cons - Perhaps because we are new with Birdeye, I don't have any issues with their software. Everything works as it should. Likelihood to Recommend - I don't know where they would be less appropriate; easy to use the software, one location for all of our reviews, including social media, and they ask for the reviews, what could be better! Users and Roles - All of the field service and installation technicians, sales and office staff. Return on Investment - In this industry, positive reviews bring in new customers, it's just that simple. BirdEye goes out and requests the reviews and gathers them for us. This gets us more reviews and saves us time which saves us money. Alternatives Considered - We did look at another, I can't remember the name off-hand but it just couldn't compare to what BirdEye is offering. Other Software Used - ServiceTitan, QuickBooks Pro

Best Reputation Management product ever! Do not hesitate to try Birdeye! Use Cases and Deployment Scope - We use Birdeye for our Reputation Management online. We have tried several other companies in the past and were never satisfied with the results and therefore canceled the service. Within one month of using Birdeye, we have the results we have been looking for! We have received more patient feedback in one month with BirdEye that we have in the past 10 years total. We are hooked! Pros - Ease of use. -It runs seamlessly and effectively. -Not having to solicit (harassing) patients while in the office for their feedback online. Cons - I have not found anything about Birdeye that is difficult or that we are unhappy about. We LOVE it! Likelihood to Recommend - If you are looking for a better online presence with positive customer reviews, this is your product! BirdEye makes it so easy and your customers can choose to leave feedback at their convenience with a gentle reminder a day or so later. No more asking people face to face to please take the time to give you a review. Your staff is happy and your customers are happier by not being put on the spot. Users and Roles - Any business can benefit from using Birdeye Return on Investment - More positive reviews. -Our google rating went to a 5 in the first 2 weeks! -It has brought in so many new patients due to so many wonderful reviews. Alternatives Considered - There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier. Other Software Used - Curve Hero Premium Support - No Support - Every question was answered quickly Bug Resolution - Yes - In the very beginning we encountered a bug with our software. Once the issue was identified, it was resolved quickly. Exceptional Examples of BirdEye Support - When we had the issue with the integration of our software BirdEye went over and above to get it resolved quickly. Easy Tasks - All of them, nothing is difficult Difficult Tasks - None Usability - The product is outstanding

Great Product! Great Service! Use Cases and Deployment Scope - I am a single dentist practice, and as owner and sole decision maker, I hired BirdEye to help generate online Google reviews. Now into my second year with BirdEye, I am convinced of its effectiveness and power to generate new patients for my practice. I feel that it is worth the investment and plan on continuing our partnership for years to come. Pros - It’s easy to use format streamlines the patient review process. -It posts the reviews very quickly. -BirdEye sends texts to my patients immediately after their appointments. Cons - I am not aware of any improvements needed at this time. Likelihood to Recommend - It is well suited for quick response reviews that make it easy for patients to fill out immediately after their appointments. BirdEye has texting chat for making appointments but I have not utilized this function as of yet. This will be very appropriate for the younger generation that prefers to text than call. Users and Roles - I, the owner and dentist, am one. Becky, my office manager, is the other user. She helps manage my marketing and customer service. Return on Investment - I think it has generated more patients. -New patients tell me they were impressed with the online reviews. -Very positive ROI. Alternatives Considered - I used Emerita for a year and they generated a lot of Healthgrades reviews but only a few Google reviews. I dropped them after they could not explain why.

You guys are great! A valuable asset to our practice.

BirdEye has helped us get more reviews for our practice by making the process really easy for staff and patients.

Doing great

"Great Reputation Management Tool For Multi-Unit Businesses" What do you like best? We needed a solution to legitimize and manage our online reviews. We wanted all of our locations to be active and up to date with the top review sites on the web. We knew that if we worked on our digital reputation across the web, we would see a rankings bump in SERPs and more clicks, leading to even more business. We solved all of the above by choosing to partner with BirdEye; it's been a great experience. What do you dislike? I have been using the software for one month now and I have not found anything that I particularly dislike. Recommendations to others considering the product: Manage multiple locations in one dashboard Pull in reviews from all over the web into one dashboard Easily ask your customers for a review via text message or email Add the reviews widget to your website to further legitimize customer reviews Control/build your digital footprint & reputation online from one platform Gain a higher domain authority, build solid backlinks, bump your Google ranking What problems are you solving with the product? What benefits have you realized? Our online reviews have increased exponentially! And as a result, we are getting more new business because we know our potential customers make buying decisions based on current customer reviews. It's a cycle, and it works!

"Fantastic product!! Best reputation management service on the market!" What do you like best? The ease of use. It basically takes care of itself. No face to face solicitation or harassment of patients for their online feedback The fantastic results What do you dislike? I have not found any downside of using Birdeye at all! Recommendations to others considering the product: Do not hesitate to use this product, you will not be sorry!! No more asking every patient day after day to please go online and give us a review. Birdeye takes away the stress of that for the business and also the customer. What problems are you solving with the product? What benefits have you realized? We have received more reviews with this system in 1 months than we have with other systems we have used in the past 10 years. In this day and time reviews and reputation are everything, we couldn't be happier with the results we have received since using Birdeye.