BirdEye
About
BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the “1
BIRDEYE FOR BUSINESSES
This profile is powered by BirdEye. Over 50,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye
- 906 Reviews5.0Google
- 782 Reviews4.9BirdEye
- 367 Reviews4.8G2 Crowd
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5 results available.
Recommended
Denise D. on G2 Crowd
2 days ago
04/24/2019, 13:46 PM
"5 STAR Review!"
What do you like best?
Our brand has 130 locations and many moving parts - The team at BirdEye is responsive, thinking 3 steps ahead and able to assist in so many ways. What I like best is the team I get to work with!
What do you dislike?
There isn't anything that I dislike about BirdEye.
What business problems are you solving with the product? What benefits have you realized?
BirdEye is the perfect tool that allows us to get perspective on how our guests feel about our brand, which is vital to our success. That being said, we pull data on a weekly and bi-weekly basis that is shared with our teams in the field. This data represents areas where we can make improvements - oper... more>>
What do you like best?
Our brand has 130 locations and many moving parts - The team at BirdEye is responsive, thinking 3 steps ahead and able to assist in so many ways. What I like best is the team I get to work with!
What do you dislike?
There isn't anything that I dislike about BirdEye.
What business problems are you solving with the product? What benefits have you realized?
BirdEye is the perfect tool that allows us to get perspective on how our guests feel about our brand, which is vital to our success. That being said, we pull data on a weekly and bi-weekly basis that is shared with our teams in the field. This data represents areas where we can make improvements - oper... more>>
"5 STAR Review!"
What do you like best?
Our brand has 130 locations and many moving parts - The team at BirdEye is responsive, thinking 3 steps ahead and able to assist in so many ways. What I like best is the team I get to work with!
What do you dislike?
There isn't anything that I dislike about BirdEye.
What business problems are you solving with the product? What benefits have you realized?
BirdEye is the perfect tool that allows us to get perspective on how our guests feel about our brand, which is vital to our success. That being said, we pull data on a weekly and bi-weekly basis that is shared with our teams in the field. This data represents areas where we can make improvements - operationally, training, and in our brand culture.
Himanshu Goswami on GooglePlay
6 days ago
04/20/2019, 13:13 PM
amazing app. easy to use, its almost everything you can do on the dekstop, but on the go! so easy to read data and send requests!
amazing app. easy to use, its almost everything you can do on the dekstop, but on the go! so easy to read data and send requests!
great experience
Halley C. on Capterra
8 days ago
04/18/2019, 13:53 PM
BirdEye Makes Reputation Management Easy!
Pros: I can track and manage several review sites from one centralized location. I can also send review requests from one central location. I can track what employees are getting positive reviews.
Cons: I really have no complaints about this software.
Overall: Overall, BirdEye makes reputation management a breeze. Our overall rating has improved across various review sites and we have seen an increase in the amount of ratings as well.
Pros: I can track and manage several review sites from one centralized location. I can also send review requests from one central location. I can track what employees are getting positive reviews.
Cons: I really have no complaints about this software.
Overall: Overall, BirdEye makes reputation management a breeze. Our overall rating has improved across various review sites and we have seen an increase in the amount of ratings as well.
BirdEye Makes Reputation Management Easy!
Pros: I can track and manage several review sites from one centralized location. I can also send review requests from one central location. I can track what employees are getting positive reviews.
Cons: I really have no complaints about this software.
Overall: Overall, BirdEye makes reputation management a breeze. Our overall rating has improved across various review sites and we have seen an increase in the amount of ratings as well.
Administrator on G2 Crowd
8 days ago
04/18/2019, 07:06 AM
"BirdEye Works!"
What do you like best?
We love that our review requests get through to our patients and they can easily leave Google or Facebook reviews WITHOUT signing up or in to accounts. Our reviews have been rolling in steadily ever since we switched from another reputation management firm.
What do you dislike?
Nothing to dislike, thankfully! :-) Everything functions as it should.
Recommendations to others considering the product
Switch! You won't be sorry
What business problems are you solving with the product? What benefits have you realized?
It's allowed us to increase our digital presence and is driving patients to our practice
What do you like best?
We love that our review requests get through to our patients and they can easily leave Google or Facebook reviews WITHOUT signing up or in to accounts. Our reviews have been rolling in steadily ever since we switched from another reputation management firm.
What do you dislike?
Nothing to dislike, thankfully! :-) Everything functions as it should.
Recommendations to others considering the product
Switch! You won't be sorry
What business problems are you solving with the product? What benefits have you realized?
It's allowed us to increase our digital presence and is driving patients to our practice
"BirdEye Works!"
What do you like best?
We love that our review requests get through to our patients and they can easily leave Google or Facebook reviews WITHOUT signing up or in to accounts. Our reviews have been rolling in steadily ever since we switched from another reputation management firm.
What do you dislike?
Nothing to dislike, thankfully! :-) Everything functions as it should.
Recommendations to others considering the product
Switch! You won't be sorry
What business problems are you solving with the product? What benefits have you realized?
It's allowed us to increase our digital presence and is driving patients to our practice
William W. on G2 Crowd
9 days ago
04/17/2019, 11:21 AM
"Amazing Customer Satisfaction Monitoring Tool"
What do you like best?
BIrdeye helps circumvent the "life happens" aspect of forgetting to write reviews by sending guests a reminder at a specified interval if they haven't reviewed yet; increasing review rate for us over 40%.
What do you dislike?
The only downside is the review "batch" is done daily instead of as it happens so updates about reviews take a few hours.
Recommendations to others considering the product
Worth trying out if you're looking to increase your online reputation.
What business problems are you solving with the product? What benefits have you realized?
BirdEye helps us get more reviews from happy customers which, in turn,... more>>
What do you like best?
BIrdeye helps circumvent the "life happens" aspect of forgetting to write reviews by sending guests a reminder at a specified interval if they haven't reviewed yet; increasing review rate for us over 40%.
What do you dislike?
The only downside is the review "batch" is done daily instead of as it happens so updates about reviews take a few hours.
Recommendations to others considering the product
Worth trying out if you're looking to increase your online reputation.
What business problems are you solving with the product? What benefits have you realized?
BirdEye helps us get more reviews from happy customers which, in turn,... more>>
"Amazing Customer Satisfaction Monitoring Tool"
What do you like best?
BIrdeye helps circumvent the "life happens" aspect of forgetting to write reviews by sending guests a reminder at a specified interval if they haven't reviewed yet; increasing review rate for us over 40%.
What do you dislike?
The only downside is the review "batch" is done daily instead of as it happens so updates about reviews take a few hours.
Recommendations to others considering the product
Worth trying out if you're looking to increase your online reputation.
What business problems are you solving with the product? What benefits have you realized?
BirdEye helps us get more reviews from happy customers which, in turn, helps attract more customers.
lyftaustin on iTunes
9 days ago
04/17/2019, 04:44 AM
Perfect customer service
Its amazing how they are on top of everything. I used to use yext and i am glad that I switched over to BirdEye..
Its amazing how they are on top of everything. I used to use yext and i am glad that I switched over to BirdEye..
Perfect customer service
Its amazing how they are on top of everything. I used to use yext and i am glad that I switched over to BirdEye..
Great app.
User on G2 Crowd
11 days ago
04/15/2019, 12:04 PM
"So far, so good!"
What do you like best?
It is very user-friendly, intuitive design and layout/
What do you dislike?
Fairly new to it, so no downsides yet, just waiting to see how well it works for us!
What business problems are you solving with the product? What benefits have you realized?
Trying to get online reviews! We have sent out almost 25 requests and received one review. So, aren't to the goal yet, but it's still one more review than we had before! It has also allowed us to text reminders to clients, which has been helpful, so that is an added bonus.
What do you like best?
It is very user-friendly, intuitive design and layout/
What do you dislike?
Fairly new to it, so no downsides yet, just waiting to see how well it works for us!
What business problems are you solving with the product? What benefits have you realized?
Trying to get online reviews! We have sent out almost 25 requests and received one review. So, aren't to the goal yet, but it's still one more review than we had before! It has also allowed us to text reminders to clients, which has been helpful, so that is an added bonus.
"So far, so good!"
What do you like best?
It is very user-friendly, intuitive design and layout/
What do you dislike?
Fairly new to it, so no downsides yet, just waiting to see how well it works for us!
What business problems are you solving with the product? What benefits have you realized?
Trying to get online reviews! We have sent out almost 25 requests and received one review. So, aren't to the goal yet, but it's still one more review than we had before! It has also allowed us to text reminders to clients, which has been helpful, so that is an added bonus.