BirdEye

The customer service was awesome and friendly. At the Bloomfield office in new Jersey.

Loving the feedback Pros: Sometime I get so caught up trying to do a superb job in the customer's home that I don't spend enough time after the work is completed to get honest feedback from my clients, but this software make that much easier Cons: I'm not real tech savvy, so it took me a little while to get comfortable with using it, but this is probably due to the fact that I'm older and my computer skills are limited. Overall: I liked that I was able to customize the questions, so I can get a better idea of my customer's overall experience, both their positive responses, as well as learning what areas we need to improve on. Pleased with the feedback

Great Product! Pros: This software works seamlessly with my practice software. It is extremely user friendly! Cons: None. I haven't had any issues at all. Setup was simple and customer service was always available! Overall: BirdEye has increased my visibility on line and on social media tenfold.

BirdEye Review Pros: What I liked about this software was that I was able to set up review management for my clients. The setup was easy and understandable. Cons: What I didn't like about this software was that it was very difficult to integrate with other software. When I tried to contact their support team they were not that helpful. The interaction took hours and we were not able to resolve the issue.

"Superior Customer Service" What do you like best? I like being able to chat with someone online and resolve my issues without sitting on hold. The customer service was exceptional. I was able to get help quickly to resolve my issue. The customer service representative even personally called me back once the issue was resolved. What do you dislike? Nothing that I can think of at the moment. I am relatively new to Birdeye and haven't come across anything I don't like. Birdeye seems to hit on all areas needed for my reviews. Recommendations to others considering the product: In looking at several companies to manage reviews Birdeye stood out as a clear leader. So far I am not disappointed in the service and would highly recommend them. What problems are you solving with the product? What benefits have you realized? Consolidating reviews into one streamline solution. Creating campaigns to automatically send review requests to clients. This system is helping create a better online presence by adding more reviews. It's also creating some additional awareness about my customer satisfaction rating which helps drive business.

"Birdeye is awesome" What do you like best? BirdEye makes it really easy to get reviews. We do in home work with customers and they rely on us being a reputable company. When we have hundreds of positive reviews online it helps us stand out in comparison to the competition. We had always asked our customers to write reviews for us in the past, and they would say that they would fill out a review, but seldom did it. With BirdEye we just send a text message invitation via the app and it links them directly to our company and allows them to review us on any of the platforms that they would like where they have an account. It really has helped us increase the number of reviews that we have received, which has in turn helped us get more consultation requests online. It really has helped us grow. What do you dislike? There aren't too many things to dislike with BirdEye. The only suggestion that I have made to the developers is to make the communication with customers through the app more like a chat window on your computer. Recommendations to others considering the product: I would look at how easy it is to use. The app is very intuitive and the dashboard allows you to manage multiple offices if that's something you need to do. Another really useful feature is the ability to share your reviews on social media accounts, so it has an amplifying effect. What problems are you solving with the product? What benefits have you realized? The best thing BirdEye has done for us is make the review process simple. My installers aren't the most tech savvy guys, so we needed something that was really easy to use. Once we switched over to BirdEye we had a huge increase in total number of review requests submitted to customers. We send the review request right from the customers house to their phones and have them follow the link when they get the message so we know that the link works and they know where to go to write a review. It's really helped us increase the frequency and consistency with which we receive positive reviews from our customers.

Excellent Reputation Generator! Use Cases and Deployment Scope - Maintaining a strong reputation is critical to success in our business. Customers have a choice to make between us and our competitors. Providing prospective customers with a strong reputation established by existing and former customers is vital to them selecting X-tra Storage. Birdeye provides the service easily and affordably for us to maintain our strong reputation. Pros - Easy to onboard from a competitive service. -Excellent support when needed. Easy to integrate into our property management software. Cons - Honestly, I cannot provide a constructive criticism. Likelihood to Recommend - I believe I have already expounded on this. Users and Roles - Overall management Return on Investment - Difficult to measure, but our vacancy rate is well below the industry average. Alternatives Considered - Easier to use and more comprehensive service.

BirdEye is laser focused Use Cases and Deployment Scope - BirdEye has a "chat" button on my website that allows potential clients to text me regarding legal issues they are experiencing. It also provides a rating service that is texted to clients after legal services have been provided asking them to rate how we did bases on a 5-star system. Pros - The rating process is very easy and quick for clients to use. -It being quick and easy results in clients actually rating my services. Cons - None that affect me. However I know that my web manager had issues with the chat button being buggy on the website. Likelihood to Recommend - BirdEye is designed to get clients to rate your services. I have had the most success in having a client rate my services on the day my legal services have concluded. Having the service be sent by text message to my client is the most effective way to get a response. I have (on my own, without BirdEye) tried emails in the past which were ineffective. Test messaging works best. Users and Roles - I am the only one in my office to request clients to rate my legal services. Return on Investment - The ROI vs the cost of BirdEye is huge. I don't want to divulge what I pay for the service, however, in 2019 the cases that came to me from BirdEye have a collective value (ie: gross income to the firm) in the mid-six figures. -I tried to get clients to rate me and my efforts always fell short. BirdEye's service has made the rating process quick and easy and results in clients actually rating me. Alternatives Considered - I am unaware of other rating services like BirdEye. I took a pitch over the phone from a rep and gave them a try. They were exactly what I needed. And the service is cost-effective.