BirdEye | Reputation Management at 2479 E Bayshore Rd - Palo Alto CA - Reviews - Photos - Phone Number
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BirdEye

4.9
772 reviews
(Reputation Management)
 2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303US

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(800) 561-3357

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5on Google, Jan 14, 2017
Jay Soneff was so incredibly helpful! I called BirdEye on a Saturday expecting to get a recording and leave a message. Jay actually picked up and was in front of a computer to walk me through the BirdEye process, to help me grow my business reviews. He spent an hour on the phone with me (on a weekend) to go over how awesome this company is! If you have a business/company and don't use this platform for your online reviews, you're missing out like crazy. I'll be referring all of my business associates to Jay at BirdEye. 5 stars all the way! Thanks Jay! more »
5on Facebook, Jan 14, 2017
Jay Soneff was so incredibly helpful! I called BirdEye on a Saturday expecting to get a recording and leave a message. Jay actually picked up and was in front of a computer to walk me through the BirdEye process, to help me grow my business reviews. He spent an hour on the phone with me (on a weekend) to go over how awesome this company is! If you have a business/company and don't use this platform for your online reviews, you're missing out like crazy. I'll be referring all of my business associates to Jay at BirdEye. 5 stars all the way! Thanks Jay! more »
on BirdEye, Jan 12, 2017
I thought hiring BirdEye would be a good idea to help us manage our online reviews and improve our web presence as we have a new business and can use all the exposure we can get. Until BirdEye got involved with my company, virtually every single review we received was five stars. People rave about our facility and the services we offer.
To their credit, as soon as BirdEye started their test campaign to entice me to sign up for their service, we began receiving more reviews. Unfortunately we also started receiving bad reviews from obscure reviewers we do not know, at least one of which cited completely incorrect information about our facility and was obviously falsified.
I wish I had never connected with BirdEye. We had fewer reviews before BirdEye, but they were all good reviews...
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5on Google, Jan 12, 2017
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5on BirdEye, Jan 12, 2017
very friendly and the training was awesome. highly recommend if you want more reviews. more »
5on Google, Jan 11, 2017
THANK YOU KYLE! more »
5on Google, Jan 09, 2017
I have had a great experience with BirdEye. At first I was hesitant to sign up but, after the one on one training and a short demo, I was sold. This is an amazing product for getting your business real 5 star reviews on multiple sites. If you are considering BirdEye, I'd highly recommend it. We get new 5 star reviews nearly everyday. Not only do you get the reviews you want/need, you also get to see who is not happy before a bad review hits and get a chance to make that customer happy as well. Overall it's a great product and well worth signing up.
Tom Forster
Owner- Capital City Auto
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5on Google, Jan 08, 2017
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5on Facebook, Jan 08, 2017
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5on Facebook, Jan 08, 2017
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5on Google, Jan 07, 2017
It is a joy working with Alisha and the technical support team at BirdEye. They are always open to our thoughts and suggestions while troubleshooting any obstacles we face. I have found them to be quickly accessible and always willing to go the extra mile to help my team. We are thankful for their wisdom and helping to educate us about reputation management. more »
5on Google, Jan 06, 2017
Just started with Birdeye. Michael and Heather were both great getting us set up and going. They made the process quick and easy. We're excited to get our online reviews going! more »
5on Facebook, Jan 06, 2017
Extremely easy to use and the set up process was very simple! more »
5on Google, Jan 06, 2017
BirdEye has helped us give our patient's a voice online. We have been very pleased with their services and customer support. more »
5on Google, Jan 06, 2017
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5on Google, Jan 06, 2017
Our rep from Birdeye is very attentive and responsive to all our questions. Top notch customer service more »
5on BirdEye, Jan 05, 2017
BirdEye is a really cool platform that can really help get great reviews and make sure people only see the highest ratings. more »
5on BirdEye, Jan 05, 2017
I get calls from several companies a day all promising everything but delivering nothing. Birdeye, promised to contact my clients and get me reviews. That is exactly what they did within 2 weeks I had 30+ new client reviews. The platform they provide to our clients is not intrusive and easy to use. I highly recommend this company to anyone that is looking to improve their online presence with reviews. more »
4on Capterra, Jan 05, 2017
Great for Collecting Reviews
Comments: I used BirdEye for a long time before switching vendors. While we had the system, there were not many updates made. We ultimately switched because we felt
the system was falling behind in technology and user feel. After we switched, a lot of updates were made and it seems to be a more updated system with up to date features. The micro sites look professional and up to date. Customer service was always top-notch. Head developers made themselves available at the drop of a dime to troubleshoot and answer questions. Overall good product with a great development team back it. more »
5on Google, Jan 04, 2017
Micheal and Tucker were wonderful to work with! Excited to get started! more »
on BirdEye, Jan 03, 2017
Their level of sending unsolicited spam is incredible. A relentless assault on our email server despite "unsubscribing" from their unsolicited emails. You can try to email "Sarah A Bennett" directly to ask her to stop emailing, but she won't be held back by such trivial constraints. If they can help your website as well as they don't pay attention to unsubscribe requests, I can only imagine the success you can achieve. Most likely a minimum 5000% increase. more »
5on Google, Dec 31, 2016
This is a great instrument for my business it takes all the work out of receiving reviews very favorable so far. more »
5on G2 Crowd, Dec 30, 2016
Birdeye is a great product.
What do you like best?
Birdeye has helped us in increasing our number of reviews as well as managing our online reviews and reputation.
What do you dislik
e?
Occasionally it disconnects from our ERP system.
What business problems are you solving? What benefits have you realized?
We were aiming to increase and manage our online reviews and overall customer service.
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5on Google, Dec 28, 2016
Michael walked me through the setup and use of the Birdeye software. After I complete a couple more steps we will be able to get valuable feedback from our customers. more »
5on Google, Dec 27, 2016
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2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303
Reputation Management
Today 9:00 am - 6:00 pm

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BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. birdeye.com Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your customers are saying about you online. · Generate New Reviews from Your Customers — With our automated email and SMS communication, you connect directly with your customers.
· Manage Your Negative Reputation — BirdEye allows you to manage negative reviews. Act proactively on customer feedback and resolve customer issues in real-time. · Amplify Your Positive Reputation — BirdEye auto-posts your best reviews to your website, Facebook, Twitter, Google search and 100s of local sites. Your business attracts more traffic on Google search, stands out vs. competitors, and gets more leads. · Measure Your Business ROI — BirdEye sends you a monthly report card that shows growth in reviews, aggregate rating, visitors and ROI. BirdEye platform was built by Yahoo and Google alumni in San Francisco. Our best-in-class reputation management service powers 500,000+ businesses and is trusted by top SEO companies and digital marketing agencies.
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Review summary

5  704
4  40
3  3
2  
1  
25 reviews with no rating
4.9
772 reviews

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