BirdEye | Reputation Management at 2479 E Bayshore Rd - Palo Alto CA - Reviews - Photos - Phone Number

BirdEye

4.9
894 reviews
Reputation Management
 2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303US

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(800) 561-3357

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All reviews summary

4.9
894 reviews
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25 reviews have no rating
  • 358 reviews5.0
  • 164 reviews4.7
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5on BirdEye, Dec 19, 2016
Excellent explanations and customized service! more »
5on Facebook, Dec 16, 2016
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5on Facebook, Dec 16, 2016
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on BirdEye, Dec 14, 2016
BirdEye Sales rep Sarah Bennett continually sends our private club unsolicited emails trying to promote her BirdEye services to our non-profit members-only yacht club. I have asked her on multiple occasions to stop, but the emails keep coming. This company is sending unwanted SPAM and I truly believe that their marketing tactics are unacceptable for a reputable company. Do no believe the reviews you see here as they are also most likely a SCAM. more »
5on BirdEye, Dec 07, 2016
I am rating Ms. Rosalind Wainer 5 stars. (I'd rate her 10 if it was possible.) Ms. Wainer's professional & patient demeanor, is only surpassed by her excellent knowledge, follow-up, and FOLLOW-THROUGH. She deserves a bonus, a promotion, or should be considered to provide peer training. I can't say enough good things about her. (I am sorry to say, prior to speaking to Rosalind, I was questioning my investment in BirdEye's services based on the averagely disappointing experiences I had with prior BirdEye customer reps.)Nonetheless, I trust there are other's just as dedicated and helpful as Rosalind within your org. For me, I am ever so grateful, that I had the good fortune of connecting with Rosalind. She's been more than helpful. Thank you, thank you , thank you, Rosalind!!!!!!!! And thank you, thank you, thank you again! more »
5on BirdEye, Dec 02, 2016
Birdeye has been a home run for our office. In less than 2 months we went from 21 to 52 reviews...5 star rating...and we now come up 1st in "dentist near me" search. We wish we'd had this service before. Worth EVERY PENNY⭐️⭐️⭐️⭐️⭐️ more »
5on BirdEye, Dec 01, 2016
So far I'm blown away on this software. more »
5on BirdEye, Nov 30, 2016
Jonathan, in sales, was wonderful. He showed me how to navigate through our BirdEye account online to see different reports and how we are doing. He was very knowledgeable, friendly and helpful. Thank you, Jonathan, for taking us to the next step in using our BirdEye account. more »
5on Facebook, Nov 29, 2016
I found Birdeye through an online and am so glad I did. I love them. Working with Adam has been a pleasure. I have learned a lot from him. He knows the software very well and goes out of his way to help me with anything I need. He's helping me achieve my personal financial goals and I love it. No better way to get reviews than to use Birdeye. My clients are loving their results. And all their results are 5 stars. more »
on BirdEye, Nov 18, 2016
Experience has been great just want to get started before sending recoomendarltion more »
5on G2 Crowd, Nov 18, 2016
#1 Choice for Large Enterprise Customers
What do you like best?
The product support and consistent product innovations from BirdEye are exceptional! Having worked with several members of t
he team in managing our Enterprise account, I can say that BirdEye provides a personal touch in their customer service. My vocal suggestions and requests have been met with high responsiveness and nearly immediate improvements. As a result, the BirdEye dashboard is now fully customized to our company's needs and my personal preferences. The level of support BirdEye provides for reporting, integrations, and solutions is impressive and constantly evolving.
What do you dislike?
Due to the many upgrades and changes to our sources, products, and the user interface, there were some glitches that had to be worked out for some time. Their team has been working hard to iron these out and now the user experience is exceptional. I can browse seamlessly through the various reporting tabs and gain deeper insights at their latest launch of the new Insights tab. The logic behind our product hierarchy and set up in BirdEye was well-executed thanks to the B.E. team.
Recommendations to others considering the product
#1 choice for large enterprise customers. Birdeye is customizable and designed for high level management of various locations or products. Monitor reviews, analyze performance and customer sentiment, increase and promote positive reviews. Simple and easy to use. Highly recommend this product and company.
What business problems are you solving? What benefits have you realized?
Real-time listening to the voice of the customer, fast response times to positive and negative reviews online, internal reporting within our organization to drive product/process innovations. In the future: review solicitations at various company touch points, employee mobilization, and review integration on our websites, all with the help of the BirdEye tool and their top-notch customer support.
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5on BirdEye, Nov 17, 2016
great! more »
5on BirdEye, Nov 17, 2016
Enjoying the free trial. more »
5on Facebook, Nov 17, 2016
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on BirdEye, Nov 15, 2016
Too many steps for our clients. For some businesses I am sure this process works great but for us it just didn't. The only reason I wouldn't recommend birdeye is because of the staff. Working with the Birdeye staff was very frustrating. I left multiple messages, never got called back once. Called multiple times and no one answered. Talked to people who never completed their side of things. The only rep who was helpful was the last guy I talked to. It's a shame I don't remember his name because he is literally the only one who has been able to help me after a month long process of trying to get help. more »
5on BirdEye, Nov 11, 2016
Looking forward to working with you guys more »
5on BirdEye, Nov 10, 2016
Very thorough, and look forward to a long partnership. more »
on BirdEye, Nov 10, 2016
too expensive, charge less and allow people make payment by month instead of per year.....think about it ...you will have lots of customers this way intead of few year contracts. more »
5on BirdEye, Nov 09, 2016
Very efficient service! more »
on BirdEye, Nov 09, 2016
Better logo;) more »
5on BirdEye, Nov 08, 2016
Very prompt with quote and features. Looking forward to more! more »
on BirdEye, Nov 08, 2016
Resolve the issue with our campaigns not running as they are supposed to. more »
5on BirdEye, Nov 07, 2016
great customer service fast time response accurate guidelines very easy to understand highly recommended to be part of your business more »
5on Facebook, Nov 07, 2016
Had a great presentation from BLAKE. He was very helpful for laying out the program for me. more »
on BirdEye, Nov 07, 2016
Incredibly misinformed staff, pestering emails. I'm convinced this company is utterly clueless. Thinks a Biotech company should be listed under "Home and Garden".

Complete idiots.
Formerly a Sarah Bennett was spamming my emails, now this new idiot Reggie Jammer is heaping on his ignorance. more »
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Google reviews summary

5.0
358 reviews
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2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303
Reputation Management
Today 9:00 am - 6:00 pm

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BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. birdeye.com Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your customers are saying about you online. · Generate New Reviews from Your Customers — With our automated email and SMS communication, you connect directly with your customers.
· Manage Your Negative Reputation — BirdEye allows you to manage negative reviews. Act proactively on customer feedback and resolve customer issues in real-time. · Amplify Your Positive Reputation — BirdEye auto-posts your best reviews to your website, Facebook, Twitter, Google search and 100s of local sites. Your business attracts more traffic on Google search, stands out vs. competitors, and gets more leads. · Measure Your Business ROI — BirdEye sends you a monthly report card that shows growth in reviews, aggregate rating, visitors and ROI. BirdEye platform was built by Yahoo and Google alumni in San Francisco. Our best-in-class reputation management service powers 500,000+ businesses and is trusted by top SEO companies and digital marketing agencies.
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