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Black Bear Diner Colorado Springs - Academy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
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Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
wish I had gone for breakfast. have heard Breakfast awesome. had lunch and food just ok. first two desserts from menu were not available. I must sat the gentleman that waited on us was awesome. Diner itself was really cute.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This location isn’t even mediocre at best. The waitress is not good at all. I said I wanted ranch with my chicken strips and she says it’s onion bacon ranch, what restaurant doesn’t have regular ranch? Really? She got an attitude when I said I wanted to change my order. I ordered the ribs and shrimp and while still actively looking at the menu she grabs the menu and says she will put my order in. I’m sure the rest of this experience will only get better. Horrible place to visit.
Business response:
Brad , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We should have known when they forgot about us, that the first impression wasn’t going to be great. (They literally marked us as sat, kept asking other parties waiting, if they were on the list, ignoring us, even when I went up to ask how much longer). The food was mediocre at best. Most of the food was lukewarm, none hot. Chicken was all breading hard and cold, pancakes didn’t even melt butter. I would hope to think it just wasn’t our waitress’s day because she was practically non-existent, she kinda forgot about us too. We... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Crystal. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
our server was awesome. can't say that bout the steaks
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Me and my family have been coming here for years but the last 2 times we came we have been told the wait would be like 30 minutes with barely anybody in the restaurant?? I feel there is newer staff and they have crappy attitudes, not like the staff before.. sad to say we will probably be going elsewhere from now on
Business response:
Thank you for providing your feedback and letting us know about this issue, Amber. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Someone was choking and staff just stood around looking lost in the sauce. My fiancé went over to help him and heard a staff member say they had to walk away because they didn’t want to see him vomit. 👏🏼 good job, just let him choke. Not only that, but the front hostess was a peach herself. Her tone and attitude were not customer friendly at all. We had been second on the list for like 10 minutes and could clearly see a table empty for at least 10 minutes. She claimed it was only 3 minutes. It wasn’t, we timed it. And the ... read more
Business response:
Kathy Tevepaugh , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I just watched a young host get fired for not busting tables fast enough. This host was a minor and wasn't given any warning that he was being fired.
Chicken strips were over cook and was the cheapest thing on the menu at 9.99 plus drinks were 2.89. That’s a lot money for lunch.
Frequently asked questions about Black Bear Diner Colorado Springs - Academy
How is Black Bear Diner Colorado Springs - Academy rated?
Black Bear Diner Colorado Springs - Academy has a 4.4 star rating with 6,931 reviews.
When is Black Bear Diner Colorado Springs - Academy open?
Black Bear Diner Colorado Springs - Academy is open now. It will close at 9:00 p.m.