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Black Bear Diner Colorado Springs - Academy
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
The food was great but the server was unatentive. She was horrible. The manager even had to refill our drinks. Bad service.
Business response:
Hi Eileen, we are happy to hear that you enjoyed your food! As for the service, we will forward this on to our manager so they can address this with the team. Thank you for the feedback.
RecommendedAwesome place very professional and the food is excellent
Business response:
Thanks for taking the time to let us know about your great experience feeding your inner bear! We’ll be sure to pass your kind words on to our staff. We hope to see you again soon. :-) Keep Feeding Your Inner Bear!
Recommendedgood food and good service👍
Business response:
Thanks for the kind words and recommendation, Vicki. Keep Feeding Your Inner Bear! We look forward to seeing you again very soon!
RecommendedCool place! Great songs on the juke box!
Business response:
Aw, shucks, you’re making us blush!
Food was cold. Steak was over seasoned with Montreal Steak seasoning. Country potatoes were themselves flavorless but pepper and onion was overpowering. Chose a biscuit with my meal, I got an oversized packaged dinner roll instead. No butter or jelly. EXTREMELY disappointed.
Business response:
Colleen Murray Heffner , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with some details about your experience, and a manager will be back in touch with you very soon.
Sat at the bar this morning and watched multiple employees scoop ice out of the bin using the cup instead of the scoop which is located right next to the bin. Brought it to the managers attention and while speaking to her watched it happen again. With all of the illness and disease going around I don't want that nastiness in my ice and drink ! How many other things are you touching and how many people touched those cups before using them as a scoop? Just gross Black Bear diner! Teach your employees about food ... read more
Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
Food was not good today. Must have been the cook. The night before it was amazing.
Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
Things are just consistently getting worse at what used to be my favorite breakfast joint. Food used to always be hot and fresh and delicious... Now, if it even comes out right, it’s cold and sloppy. The waitress wasn’t even concerned with why I didn’t eat most of my $20 breakfast this morning. The eggs were hard and disgusting. The biscuits were cold and hardly edible because they were so hard. The sausage patties used to be thick and hearty but were thin and crispy. The bacon was the consistency of a fruit roll up. The waf... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Taylor :( We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
Colorado Springs location poor management, they refuse to seat people when they have a lot of empty tables. Manager can’t give reason why they’re refusing to seat people. Staff standing around doing nothing. Customers waiting 30-45 minutes to be seated. Corporate needs to get new management PRONTO because they’re losing money with this type of attitude and poor customer service
Business response:
Thank you for providing your feedback and letting us know about this issue, Barb Freitag. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
Frequently asked questions about Black Bear Diner Colorado Springs - Academy
How is Black Bear Diner Colorado Springs - Academy rated?
Black Bear Diner Colorado Springs - Academy has a 4.4 star rating with 6,931 reviews.
When is Black Bear Diner Colorado Springs - Academy open?
Black Bear Diner Colorado Springs - Academy is open now. It will close at 9:00 p.m.