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Black Bear Diner Las Vegas - Tropicana Ave
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
horrible customer service. manager john does not know the menu and makes excuses for the mistakes made on orders. take out is even worse than previous before curbside requirements.
RecommendedTheir food is terrific and their staff is wonderful!
Business response:
Thanks for taking the time to let us know about your great experience feeding your inner bear! We’ll be sure to pass your kind words on to our staff. We hope to see you again soon. :-) Keep Feeding Your Inner Bear!
RecommendedEddie was great and we enjoyed the meal! Love the Bear!!
Business response:
Keep feeding your inner bear! We look forward to seeing you soon Marsha Burnette !
RecommendedThis evening supper was not great . The turkey meal was great flavor just not hot , barley warm , then they forgot the cranberry sauce. Asked for Cole slaw was given mixed veggies. Not happy . Apple pie was not warm had to ask to warm it . No lemon aid Server needs training not good at all . Just not a good night .
Went in for dinner with parents last night fish and chips....1/4 of the french fries were rotted black decomposed cooked ends.....broccoli on another dish had brown cut marks....paid for food you couldn't eat....told and showed server....didnt faze him....
I ordered the fish and chips and my wife had the prime rib dinner. My hush puppies were raw on the insides. Prime rib was served without Au Jus and her baked potato wasn't baked long enough, it was very hard. Not what I would consider a pleasant dining experience.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
i asked for a med rare steak an got a complete rare steak and as im finish the wrong steak me an my gf hear the kitchen staff talking about spitting in someones food. after further investigation none of the kitchen staff were wearing gloves beard mets or headwear to keep there hair away from the food. whe. i brought it to the manager he tells me there is no way the kitchen staff saod that. mind you im right beside the kitchen where i could hear there entire conversations through out my meal. be mindful my gf is a kitchen man... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jeremy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
I came to your Bakersfield location after my Cancer treatment at CBCC down the street. I ordered breakfast and it came out with uncooked potatoes, runny eggs, and I honestly couldnt eat it. I asked for the manager and Talked to Francisco he agreed to take off the food and only charged me for my drinks....I left, drove 30 min away and was checking my bank account to get gas and saw an additional charge of 11.34 from the diner. So I called and asked to speak to the manager Francisco who told me to go f#ck myself. I had to driv... read more
Business response:
Oh, no! It seems like we missed the mark. If you wouldn?t mind taking the time, please privately message us and let us know how we could have made your experience better.
Frequently asked questions about Black Bear Diner Las Vegas - Tropicana Ave
How is Black Bear Diner Las Vegas - Tropicana Ave rated?
Black Bear Diner Las Vegas - Tropicana Ave has a 4.5 star rating with 5,853 reviews.
When is Black Bear Diner Las Vegas - Tropicana Ave open?
Black Bear Diner Las Vegas - Tropicana Ave is open now. It will close at 10:00 p.m.