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Black Bear Diner Laveen
- Restaurants
- Laveen Village, AZ
About this business
Location details
3530 W Baseline Rd, Laveen, Laveen Village, AZ, 85339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
If you have a party of 5 or more, do not go to this place at all, they will make you wait forever while anyone with a party of 4 or less will be given a table before you, no matter is they arrived before you , don’t expect any apology or accommodation from management either.
Business response:
Roberto , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The place was filthy. A server said they’d been real busy, but what I saw was months or years of uncleanliness. The floor was stained (carpet) with debris all over it. The walls were stained. The server was good, but it took about 8 minutes for anyone to acknowledge us after we’d been seated. I was very disappointed. I would not recommend this restaurant.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The meal I ordered was supposed to come with fresh fruit but I got grits instead. I asked for a side of hash browns but they weren’t edible.
Ordered items from this location on Thanksgiving and several items missing. Called and employees were rude and unprofessional. Once would highly recommend this location but no more.
Recommendedreally awesome place to eat
Business response:
Thank you so much for your kind words, Jerry. We really appreciate you taking the time out to share your experience with us. Keep Feeding Your Inner Bear!
Recommendedgreat food great prices and friendly staff. i will return.
Business response:
Thanks for taking the time to let us know about your great experience feeding your inner bear! We’ll be sure to pass your kind words on to our staff. We hope to see you again soon. :-) Keep Feeding Your Inner Bear!
Any other time that we have came here the service and food has been good. but today June 28, 2020 we ordered our food it looked delicious but when my husband cut his corn muffin in half there was a good size black bug cooked in. when we talked to the manager she kept asking if if flew on it! like if we were stupid or something you could clearly see that it was cooked in to it. she asked us if we wanted something else we said no just that we were leaving and left.
Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
I took my grandmother here waited over an hour and the food was never given. I went to pay for the drinks and the man behind me heard what I said so he asked the front person to get the manager. He said he was there 3 times and the service has been bad and it’s normal to wait this long for food, so the manager excused the drinks but I won’t be going back here. Very disorganized restaurant the woman at the front had to seat people and ring them up along with busing tables. Also during the discussion with the manager the waiti... read more
Terrible food is terrible
Business response:
Danny Hutcheson , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with some details about your experience, and a manager will be back in touch with you very soon.
Frequently asked questions about Black Bear Diner Laveen
How is Black Bear Diner Laveen rated?
Black Bear Diner Laveen has a 4.3 star rating with 6,859 reviews.
When is Black Bear Diner Laveen open?
Black Bear Diner Laveen is open now. It will close at 10:00 p.m.