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Bluebird Care Alton, Petersfield & Havant
- Home Health Care
- Petersfield
About this business
Location details
6 Rotherbrook Court, Bedford Rd, Petersfield, GU32 3QG, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have used Bluebirds before but never for a long period. This was a test for all of use to see how they and my grandmother coped. I have been impressed with their professionalism from the management to the carers and know that if I wasn't they'd take the matter seriously. I have no qualms with using them again and am doing so very shortly. I do not have any previous experience with care companies to compare Bluebirds with but I expect to use their services for as long as they're needed without any worries at all.
Business response:
Thank you for your confidence in our professionalism and for choosing Bluebird Care for your grandmother's needs. We're delighted to hear you're satisfied and look forward to continuing to provide reliable, high-quality care.
From the first phone call when I made initial contact, the whole process of using Bluebird has been professional and warm with a fantastic compassionate attitude towards my parents needs and for that I am extremely grateful. Nothing was too much trouble and the fact that Bluebird were able to fill a live-in position in such short notice to help us urgently is both impressive and fantastic to know for the future. My Dad has needed high dependency support and we have now moved on to Day care now that he is more settled back at... read more
Business response:
We're incredibly grateful for your kind words about our care service, and we're thrilled to have supported your parents so effectively. Thank you for recommending Bluebird Care, and we're here for you whenever you need us.
Live in care was required for at least a month, two carers were provided. Both excellent in terms of competence, responsiveness and friendliness. The first carer had to leave as the area was not covered by internet access and so she could not study for her professional exams, Bluebird were very quick to find an alternative carer who was equally good. Clearly price is a major issue, Bluebird seem to be competitive nevertheless cost is a big hurdle.
Business response:
All in all, a very positive experience for the customer, family and Bluebird Care Petersfield. The customer in question required immediate respite live in care services after coming out of hospital and an immediate response from Bluebird Care was required. It was agreed with the family that after a months live in care, we would look at re-introducing daily visits to accommodate the customers needs. Bluebird Care Petersfield then reduced the costs in recognition that daily care workers were not available at the specific times... read more
I found the carer undertrained. She could not cook English basic food, she was unable to drive for any shopping or outings and panicked if I said I felt ill. She managed to break my cooker, as no one else was doing any cooking, and told me that although I had broken my hip, she would not come if I called in the night.
Business response:
I am sorry to hear you were unsatisfied with your experience, but I'd like to thank you for making us aware of this and sending your feedback. I have passed your comments on to our senior manager who will be in touch with you to discuss this directly.
Bluebird carers are very good. We only used them for shopping and cleaning but when my dad was hospitalised and mum went into a care home I spoke to the office saying I no longer required their care he said he would get someone to call me. This didn’t happen so I replied to an email to tell them I no longer require them. This seems to have disappeared. I have spoken to the office again and by the time I finish paying, I will have given 2 months' notice. The house is empty, what a rip-off. They were well aware we wanted to st... read more
Business response:
Thank you for taking the time to send us your feedback. We are glad to read your positive comments about our care assistants, however, we are disappointed to hear of your experience serving notice, because this is not usually the case for our customers. I have discussed this with the team, and understand your initial notice was sent as a reply to an email from our invoice system, which unfortunately doesn't accept emails and generates an 'undelivered' response. This is likely to be the cause of confusion with your notice, so... read more
Frequently asked questions about Bluebird Care Alton, Petersfield & Havant
How is Bluebird Care Alton, Petersfield & Havant rated?
Bluebird Care Alton, Petersfield & Havant has a 4.8 star rating with 62 reviews.
When is Bluebird Care Alton, Petersfield & Havant open?
Bluebird Care Alton, Petersfield & Havant is closed now. It will open at 8:30 a.m.