This profile has been claimed by the business owner or representative.
Bluebird Care Highgate & Haringey
- Home Health Care
- London
About this business
Location details
Suite 311 Ashley House, 235-239 High Road, Wood Green, London, N22 8HF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Bluebird team provides 24-hour support to my aunt who is living with Alzheimer's disease. We have been very impressed with the service and the carers. They are thoughtful and kind, always thinking of ways to adapt to give my aunt a good quality of life. The registered care manager and the staff have gone above and beyond to help us out when circumstances have changed, offering options and solutions. We have often counted ourselves lucky to have found Bluebird. Thank you.
Business response:
Thank you so much for such a positive review and we feel privileged, to be able to care for your aunt.
From the start of using Bluebird Care services six months ago, we have received excellent care. All the carers are well-trained, punctual, sensitive to my husband's needs, efficient in carrying out his requests, very caring and a pleasure to have in the house. Neither of us has had any cause whatsoever for any complaint in all this time. I have also found the contact with the office staff excellent: it is extremely helpful to have such quick and efficient contact by phone and all my requests for extra help etc. have been dea... read more
Business response:
Thank you so much for such a lovely review. We really appreciate it and so pleased that you are happy with our service. We will, of course, pass on your compliments to the carers concerned.
This is the first time we have used Bluebird Care Highgate and Haringey and I was impressed by the team right from the start. We had a visit to outline the service provided and for the team to better understand my mother's needs. We found the team member very caring, and informative and she put us at ease knowing that Mum would be in safe hands. The carers that they paired Mum with were so kind and treated Mum with respect and made her feel safe. It was a big undertaking handing over the care of my mother to someone else, bu... read more
Business response:
Thank you so much for a lovely review. We are so glad you are happy with the service we provide for your Mum and look forward to continuing to provide care for your Mum.
Bluebird is providing excellent care for my Mum. Since day one they have understood her needs and have tailored their care accordingly. The carers treat her with kindness, compassion, and consideration, protect her dignity, and interact with her in a friendly and gentle way, always basing their approach around Mum herself, what she would like, what would help, and how she's feeling. Mum can trust them and this brings comfort and security. I then have the confidence and assurance that I need that mum is being well looked afte... read more
Business response:
Thank you so much for taking the time to write such a lovely review. Looking after your Mum is a pleasure. We always try to ensure that our customers are looked after holistically and are very proud of our care team.
I have genuinely rated all as excellent as this is so. The only rating I hesitated on is value for money as it certainly is, i feel, the charges are high, especially extra for weekends and double for bank holidays (£64 an hour!) Thank you for all you do in the office and in the homes.
Business response:
Thank you so much for your five-star rating! We strive to offer an outstanding service and it is nice to receive your comments and know that you rate us so highly.
Exceptionally pleased with the service and I have recommended others to the service. The carers are outstanding in their delivery of care. Very good communication skills from the office. With all the help and support, I am more confident. It has made a huge difference to me since discharge from hospital.
Business response:
Dear Bridget, we are so happy that we have made such a difference to you and are so happy that you took the time to write this review. Thank you for your kind words.
Bluebird carers come to my home every morning to reassure my daughter who doesn't live in London that I am alright. They help with household chores that I can no longer do as my hip prevents me from bending or walking far. They have all been excellent; friendly, sympathetic, punctual, hardworking, thoughtful and tolerant of my untidiness. They have posted my letters, watered my plants, emptied my bins. The visiting rotas are flexible and well organised. I am so glad I have found such a helpful and understanding organisation.
Business response:
So pleased to read this feedback. Thank you.
My mother is unable to walk and is in great pain. The carers are kind, caring, compassionate and professional. They do everything possible to manage my mother's pain when tending to her care. Aside from her pain, they manage other tasks in a timely and efficient manner. The managers are excellent too. They deal with enquiries or requests quickly and efficiently. The directors respond to emails expeditiously. It is such a relief that my mother is in capable hands when it comes to the care she receives. My mother and I feel ve... read more
Business response:
Frances, this is such brilliant feedback and we are so pleased that both you and your mum are so happy. Thank you very much for sharing your experiences and thoughts. Terina.
Very happy.
Business response:
Thank you so much for your review. We are so pleased you are very happy with the care we are providing for you.
Frequently asked questions about Bluebird Care Highgate & Haringey
How is Bluebird Care Highgate & Haringey rated?
Bluebird Care Highgate & Haringey has a 4.9 star rating with 46 reviews.
When is Bluebird Care Highgate & Haringey open?
Bluebird Care Highgate & Haringey is open now. It will close at 5:00 p.m.