Bluebird Care Norwich & North Norfolk

4.7

Home Health Care
Norwich

About this business

Healthcare Home Health Care

Location details

Unit 7 - Oaktree Business Park, Basey Rd Unit 7, Norwich, NR13 6PZ, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.723 reviews

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G A

6 months ago

Good service mostly but issuing of rotas in good time could be better. More attention to informing of late arrivals! Why doesn't carer inform client direct instead of going through office first.

Business response:

Thank you for your review, I have spoken to our Co-ordinator to make sure she continues with her weekly Friday phone call advising you of your rota for the following week. Apologies if this has not always been prompt but we will strive to make this more consistent. Unfortunately, our care assistants are not allowed to make direct contact with customers as they do not have work issued phones and this would potentially breach provisional boundaries. Where possible, we will always notify customers if we are aware a carer is run... read more

C P

8 months ago

We have found everyone at Bluebird Norwich to be very caring and helpful. It has been so reassuring knowing that they visit Grandad four times a day. Recently, Grandad has been feeling unwell and they really have gone the extra mile, and also communicating with us regularly. We can't fault the service! Thank you for being amazing!

Business response:

Thank you for the great review, your Grandad is a wonderful man and he is certainly a pleasure to look after. He always has a smile for the care assistants and office team. I'm pleased we are making a difference to his life and giving you and your family the reassurance that he is in good hands.

G H

8 months ago

We are extremely happy with Bluebird care Norwich. The carers are all very professional, patient and kind. Mum needs a lot of encouragement and reassurance, which they always provide. The office staff are very approachable and respond quickly to any queries. The carers and admin are all very open to any changes to the care plan and happy to set and help Mum to achieve new goals. We really cannot fault the service and support we've had and would happily recommend Bluebird Norwich.

Business response:

Thank you for your fantastic review, it's great to hear our team are helping Mum with achieving her goals and that we are making a difference to her quality of life. We appreciate the positive feedback and will pass this on to our fantastic carers.

S B

a year ago

Mum was extremely well looked after in her home. The care provided supported Mum's physical and mental well-being. The service provided was very proactive, flagging any potential issues both with Mums well-being and with her home. The carers and management frequently went well beyond their core offering/services. The carers were very kind, friendly and attentive which Mum greatly appreciated. Mum was helped with cleaning, food preparation, medication and provided with someone to engage with (and who showed an interest in her... read more

Business response:

Thank you for your lovely review, it was a pleasure looking after your mum, she is such a lovely person and was always happy to see the care assistants, she brought a smile to everyone's face. All of the team will miss her greatly.

C M

a year ago

My mum has been receiving care from the lovely bluebird ladies since her fall last year. Although Mum made a full recovery, we have decided to stay with Bluebird as they've made such an amazing impact on her mental health. Over the Easter period, a member of the office staff bought round a bunch of flowers and a lovely card for mum, she was over the moon. These extra little touches make a difference. She's been so lonely since Dad passed and all of us work full time so it can be hard to make it around there as often as we wo... read more

Business response:

Thank you for such a wonderful review, it's lovely to hear that we have made such a positive difference in all of your lives and that you can now spend quality time with your mum.

G L

a year ago

My husband has been a client of Bluebird Care over the last six years due to cancer and diabetes as I am unable to give him showers, dress him or help him with his visit to the toilet. During this time his needs have changed. The young ladies who have looked after my husband have been very professional, caring and very empathetic when talking to him. They take the time to listen to what he asks for and comply with his wishes. They also take the time to talk to me, including me and supporting me. I could not have my husband a... read more

Business response:

Thank you so much for your review, your husband is a true gentleman and it's a pleasure to be able to support not only him but yourself as well.

C L

a year ago

Bluebird Care provides a fantastic service to my grandmother, their carers are lovely, so kind and so supportive. I find the office to be really helpful and easy to communicate with, I appreciate how stretched their services are but they are so willing to help whenever they can. Great company and the perfect peace of mind for both me and my family.

Business response:

Thank you for your lovely review, we are so pleased that we are able to give you and your family peace of mind, it makes everything we do even more enjoyable.

K H

a year ago

Excellent communication with office staff also with carers. Carers pleasant and helpful, some lacking in common sense. Thoughtful when changing staff and times. Bluebird Carers are responsible for my return to better health (since cooking lunch for me). Carers always willing to listen. I would happily recommend Bluebird to anyone in need of care and support.

Business response:

Thank you for taking the time to right a lovely positive review, the office and care team will always strive to provide the best quality care, they enjoy visiting you and also enjoy the conversations that they have with you.

Alan M

a year ago

The carers are very good. The office is not very good, an hour late, not even a phone call when they have been today. I don't complain, I appreciate my care is very good. No worries at all. I tell them not to send bad ones.

Business response:

Thank you for your feedback, it's lovely to hear that your care team are very good. We would like to also thank you for your comments regarding the office and we will endeavour to improve the communication.