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Bluebird Care Sussex Weald
- Home Health Care
- Burgess Hill
About this business
Location details
NBK House, Suite F&H, 64a Victoria Rd, Burgess Hill, RH15 9LH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Can't say how good the staff and company are. Always keep me updated and escalate any problems straight away. The staff are really friendly and professional and focus on my mums best interests. Thoroughly recommend
Business response:
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that our team has been able to support you and your mum with professionalism and care. Keeping families informed and prioritising our customers' best interests is at the heart of what we do, so it's wonderful to know that this has made a positive difference for you. Your recommendation means a lot to us, and we're grateful for your trust.
The communication is excellent. They constantly assess my sister-in-law's needs which gives us confidence that all her needs are met. Without their care, she would not be able to live in her own home which she wished.
Business response:
Thank you so much for your kind words! We're thrilled to hear that our team's communication and attention to your sister-in-law's needs have given you confidence and peace of mind. Supporting her wish to remain in her own home is a goal we are honoured to help fulfill and it's wonderful to know our care is making a meaningful difference. We look forward to continuing to provide compassionate and personalised support. Thank you for trusting us!
The service has been very satisfactory. The staff are efficient and usually very kind. They carry out all the tasks well and according to our instructions. The service has accommodated us when we’ve asked for the carers to come earlier or later.
Business response:
Thank you so much for your wonderful feedback! We're delighted to know that you had a fantastic experience with our service. Your satisfaction is our priority, and your positive feedback is truly rewarding. Thank you for choosing Bluebird Care.
We first met one of the carers who was very helpful and easy to chat with - then another carer who was the same. The carer has been twice and she is super helpful and very nice. I particularly like her informal, chatty style. This is my first experience with a carer (apart from my husband!) and I was a bit apprehensive about the formalities. These have been swept away by the carer, who is just my sort of person. Practical, friendly and efficient. She treats me as an equal, not as a 'client'. Well done to all concerned!
Business response:
Thank you for such a lovely review, Julie. We will pass your comments onto the team.
I have been a client since April 2023 and have an excellent team of carers in place. I am currently undergoing Beam Radiotherapy for Prostate Cancer stage 2. I am supported by two carers over the next 6.5 weeks, 20 sessions three times per week, due to other serious conditions. The management at all levels provide a supportive service.
Business response:
Hi Jamie, Thank you so much for taking the time to leave us a 5* review. We're so pleased to hear that the team you have in place supports you with all your needs. We wish you the very best and should you need us please do not hesitate to call. Kind regards, Lauren
Bluebird Care stepped in when I really needed help with my mum. All the carers that have visited and sat with her have been wonderful. My mum's condition is quite complex, and she struggles to speak and make herself understood, but all of the carers have given her time to express herself and have given her the best possible care. I can't thank them all enough on behalf of my mum, but also me, as their care gave me time for myself. Thank you.
Business response:
Hi there, thank you for taking the time to leave us a five-star review. We're so pleased to hear that you are happy with our service and that your mum feels understood and supported. We will ensure your positive feedback is relayed to our team. Kind regards.
Well done for helping me because I couldn't cope without you and I got away for two days' break for the first time in years.
Business response:
Dear June, Thank you for taking the time to leave us a fantastic review. We're so pleased to hear that you were able to take respite knowing that the care required was fulfilled. Please do not hesitate to contact us, should you need anything else. Kind regards, Lauren
Bluebird have been an amazing support to both myself and my mother. The staff are kind, patient and caring and we have been more than happy with the care they have provided. The management are always friendly and extremely helpful. The feedback from each visit is good and we feel lucky to have found such a good company to join the family in helping to care for Mum.
Business response:
Hi, thank you for taking the time to leave us a review. It's so lovely to hear that you and your mother have received amazing support and find our staff kind, patient and caring. If there is anything else we can help you with in the mean time, please do not hesitate to contact us. Kind regards, Marketing Manager.
We have found Bluebird carers to be very helpful and polite, especially as my mum was very against having carers in, but she has been surprisingly happy with them. We, as a family, feel reassured that they are being well looked after. The office staff are very friendly and supportive of all our requirements for my parents. Thank you.
Business response:
Hi there, thank you for taking the time to leave a five-star review. We're so pleased to hear that you find our carers to be helpful and polite. It's also great to hear that your mum has been happy with our team! We will ensure your positive feedback is relayed to our team. If you need any further assistance, please do not hesitate to contact our team. Kind regards.
Frequently asked questions about Bluebird Care Sussex Weald
How is Bluebird Care Sussex Weald rated?
Bluebird Care Sussex Weald has a 4.7 star rating with 49 reviews.
When is Bluebird Care Sussex Weald open?
Bluebird Care Sussex Weald is open now. It will close at 5:00 p.m.