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Bluebird Care Sussex Weald

4.7

About this business

Location details

NBK House, Suite F&H, 64a Victoria Rd, Burgess Hill, RH15 9LH, United Kingdom

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.750 reviews
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C L's profile image
C L 
4 years ago

All the staff are brilliant and have a great laugh and they help me with whatever I need help with. They are all very polite and they even talk to my partner which we both like. Thank you for taking me on as your client. 

Business response:

Hello, you really made our day! We love to hear positive reviews of the care we provide and appreciate you taking the time to rate us! 

Rosemarie L's profile image
Rosemarie L 
4 years ago

Doing a good job. Reliable, friendly and helpful staff. House looking cleaner and tidier. Staff taking a positive interest in what is going on, e.g. arranging for a replacement tap in the kitchen. Good service. 

Business response:

Thank you for sharing your positive experience of our services Rosemarie. It is most appreciated. 

Diana C's profile image
Diana C 
4 years ago

Bluebird has helped support my mother for over a year now. They have always turned up, even given the challenges of the pandemic. I was pleased to see the HQ updates too on care in the pandemic. My sister and I have real confidence in the standard of professional service provided. I can also vouch for the courtesy and flexibility, where possible, of the office and management. I would wholeheartedly recommend this company and the Haywards Heath office in particular to anyone looking for help and support. My sister and I are v... read more

Andrew T's profile image
Andrew T 
5 years ago

The caring service is very reliable, with a very useful daily report. This month I fell ill and was unable to call into to help Mum, as I would normally do. Bluebird covered for me at very short notice and have also provided an extra cleaning service for my Mum. It's really helpful to have such a flexible and dependable service. Mum seems very happy with the carers that visit and even though she rarely remembers the visits later in the day, I can use the report to check that her medication has been given etc. 

Business response:

Thank you for taking the time to leave such a lovely review of our service we provide to your Mum. We will be sure to pass your comments on to our Bluebird Care Sussex team, and it is a pleasure to provide care to your Mum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. 

Jennifer B's profile image
Jennifer B 
5 years ago

We were recommended Bluebird Care through a retirement village as my father needed additional daily support, to administer medication, blood pressure recordings, daily laundry and hygiene care and general wellbeing and the need for regular friendly contact. We feel so delighted to have discovered Bluebird Care, as they have certainly fulfilled all our expectations and gives us peace of mind. I don't know how I could have, and continue to, manage his day to day care especially in these difficult times. I can always contact on... read more

Business response:

Thank you for leaving such a wonderful review on how Bluebird Care Sussex Weald has supported you and your father. We will be sure to pass your comments on to the Bluebird Care Sussex Weald team, and it is a pleasure to provide care to your father. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. 

Barbara S's profile image
Barbara S 
5 years ago

Excellent service always. When plans change and things need reorganising Bluebird always accommodate and nothing is too much trouble. All the staff in the office are very helpful and reassuring. The carers are attentive, friendly and very efficient. 

Business response:

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Sussex Weald team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. 

Margaret T's profile image
Margaret T 
5 years ago

My carer has been sent to me as a residential helper this summer and she has been invaluable. She is a practical and experienced helper and not only prepares me good meals but takes over the domestic shopping and keeps my house clean and in order. She has been unfortunate in being here during the domestic upheaval and deep cleansing of my home remaining calm and capable. All my friends value her and love to meet her. She adds to my security. Thank you for her. 

Business response:

Thank you for taking the time to leave such a lovely review of the services we provide to you. We will be sure to pass your comments on to our Bluebird Care Sussex team, and it is a pleasure to provide care and support to you. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. 

R P's profile image
R P 
5 years ago

The carers for my mother are friendly and polite and treat her courteously, ensuring she is left comfortable. The carers alert me if there is something wrong or further supplies such as bed pads are required. On the rare occasion the carers are late, a phone call advising me would be appreciated. 

Business response:

Thank you for your review, we will be sure to pass your comments on to our Bluebird Care Sussex Weald team. It is a pleasure to provide care to your mother. We are sorry to hear that if a carer is running late you have not received a call, the Care Manager will look into our practices and the communication so that we can use your valuable feedback to deliver an even better service. 

Chris M's profile image
Chris M 
5 years ago

Very friendly, considerate people who go over and beyond their duty of care, particularly in a time of emergency. 

Business response:

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Sussex Weald team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. 

Frequently asked questions about Bluebird Care Sussex Weald

How is Bluebird Care Sussex Weald rated?

Bluebird Care Sussex Weald has a 4.7 star rating with 50 reviews. 

When is Bluebird Care Sussex Weald open?

Bluebird Care Sussex Weald is open now. It will close at 5:00 p.m.