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Bluebird Care Wiltshire South
- Home Health Care
- Salisbury
About this business
Location details
The Portway Centre, Old Sarum, Salisbury, SP4 6EB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My neighbour has been using Bluebird Care for almost 3 years now with two visits a day. Bluebird are reliable!!!! Very occasionally a carer may be unavoidably late due to an accident on the roads but otherwise, in 3 years, they have never been late, and certainly not without calling to let me know. For me this is extremely important. Their systems are efficient, from booking, updating the care plan, receiving emailed rota's, to daily update into their App, (which I can access and see everything I need to see), through to bil... read more
Business response:
Hi Debbie, Thank you so much for sharing such thoughtful feedback about your neighbour's experience with Bluebird Care Wiltshire South. We are delighted to hear that our reliability, communication and care systems have provided reassurance and support to both you and your neighbour over the past three years. It is especially wonderful to know how highly you regard our carers. Providing warm, compassionate and high-quality care while ensuring clients feel comfortable, respected and valued is at the heart of everything we do. ... read more
I have been dealing with Bluebird since Oct 25 following my mother having a second stroke. The care coordinator has been nothing short of amazing; always on hand, early mornings or late evenings. While attempting to juggle the support my parents have needed and the support that they have felt necessary has been a real challenge and the care coordinator has always adapted caringly at very short notice. Following a fall that hospitalised my father at 10pm, 24hr care for my mother was implemented immediately at significant inco... read more
Business response:
Hi J H, Thank you so much for taking the time to share your experience with Bluebird Care Wiltshire South. We are truly grateful for your kind words and are pleased to hear how supported you and your parents have felt during such a challenging time following your mother's stroke and your father's hospitalisation. It is wonderful to know that your care coordinator was able to provide compassionate, responsive support whenever it was needed, even at very short notice. We will also pass on your appreciation to the carers and wi... read more
Very satisfied.
Business response:
Thank you, Emma, for your 5-star review. We're so pleased to hear you were very satisfied with our service. Your feedback means a lot to the team. Warm regards, Wiltshire South Bluebird Care Team
Well I am really happy with how Bluebird care comes out to my dear friend all the was to a tiny village in wilts. Took my friend a good few days to settle into home care but are amazing. They even take care of their dog and make sure she's let out. House is kept clean I do pop up and do spot checks as work part time and always clean. My friend is well cared for well done team Bluebird
Business response:
Thank you for your review. We are always happy to be able to support someone with care at home. We know how much it helps to be at home surrounded by loved ones and especially pets, so we are very glad to be able to help your friend with this too. Pets mean so much to us all. Thank you for sharing your thoughts. Always happy to help.
Bluebird Care Wiltshire South is providing Mum with incredible care at a very challenging period in her life and the life of our family. She fell four months ago, sustaining potentially life-changing injuries, and on discharge from hospital, has needed daily personal care. The care team are kind, professional, good-humoured and hard-working. Their visits have Mum laughing and chatting, transforming her mood when at times she feels understandably low. They are respectful of her needs and very supportive of my father who is no... read more
Business response:
Thank you so much for your review and kind words. We are always so happy to receive feedback and it is so rewarding to know we are making a positive difference in our customers' lives. Thank you.
Care is generally satisfactory and carers are pretty good at managing my wife's verbal aggression. She responded better to ethnic British carers - a culture matter. More attention could be given to catheter training. Regarding administration, telephone support has been very good. Less satisfactory has been the rare notification of late arrivals or change of carer.
Business response:
Thank you for the review and we will take all your comments into consideration. We have already added some additional catheter training as per your request and continue to make our best efforts to navigate the Salisbury roadworks to be on time for visits. We appreciate all feedback and strive to be better in every way, always.
My family and I would like to express sincere gratitude for the professional, respectful and compassionate care given to my mother during the last few weeks of her life. We were lucky to have a wonderful live-in carer, who was attentive and discreet. We would also like to thank the supervisor who liaised with all the relevant NHS providers to ensure that our mother had all the necessary equipment, facilities and community nursing that allowed our mother to pass peacefully in her home. We would highly recommend Bluebird Care ... read more
Business response:
Thank you for the lovely feedback - we are pleased to know we made a positive impact and gave you all the support you needed over this time. We know it can be a difficult time for all involved. Thank you.
Bluebird Care has been helping my dad for the last six months. He recently had an unplanned stay in hospital and needed extra visits after he was discharged. I was expecting a delay before this could start but they set it up extremely quickly. This has given me and Dad peace of mind - thank you.
Business response:
Thank you so much. We were so happy to be able to assist and we know how sometimes we require to have quick support and are so pleased we were able to add to your peace of mind.
All the staff we have met so far have been excellent: they are professional, very well trained, respectful, efficient, good at listening/communicating and punctual. The office staff have always been very responsive and helpful. Thank you.
Business response:
Thank you for the lovely review. We are always delighted with positive feedback and knowing that our core values are being delivered through to all our customers. The acknowledgement is appreciated.
Frequently asked questions about Bluebird Care Wiltshire South
How is Bluebird Care Wiltshire South rated?
Bluebird Care Wiltshire South has a 4.6 star rating with 38 reviews.
When is Bluebird Care Wiltshire South open?
Bluebird Care Wiltshire South is closed now. It will open at 8:30 a.m.