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Bluebird Care Wiltshire South
- Home Health Care
- Salisbury
About this business
Location details
The Portway Centre, Old Sarum, Salisbury, SP4 6EB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The carers arrive on time and look after my wife very well.
All the carers always take the time to involve my wife in everything that they do.
I am extremely happy with the care that your carers give to my father. They are very polite and help him with all his needs. They give him a choice of meals and serve it nicely. They clear up afterwards and keep the kitchen clean and tidy. They always contact me if they are concerned about my father. They make sure he takes his medication and give him plenty to drink to prevent UTI's.
Business response:
Thank you for such a positive review, the care team always said how much they enjoyed visiting your father and it is always lovely to see how much they genuinely cared. He is very much well-liked by the team and we all hope you are all keeping well.
The care is going quite nicely in this very difficult period of national emergency.
I am generally very happy with the care. The carers are very helpful and polite.
Business response:
Thank you for taking the time to review the care that we provide for your Mother. We value your comments and kind words and take all feedback seriously. As always, if we can be of any further assistance, please do not hesitate to contact us.
Bluebird Care Agency took care of my elderly mother-in-law for over a year with three calls a day. My mother-in-law really looked forward to her carer's visits and enjoyed their company whilst they made sure she received her meds, meals and that she was ready for her day and made ready for bed. I have no hesitation in recommending their services.
Morning call, carer tells my dad to leave the urine soaked bedsheets to dry out? After the evening carer has been and gone, I visit my dad to find wet bedding still on his bed. Is this what this care company calls care? Treat your clients with the kindness and dignity that they deserve. New care provider starting, not a moment too soon.
Business response:
We sincerely apologise for this situation. This isolated incident does not reflect the service we strive to provide, and we regret any frustration caused. We take great pride in delivering exceptional care and value open communication. Your feedback helps us improve, and we want you to feel heard. After reviewing this case, we found that a team member did not follow standard procedure. We take full responsibility and have taken immediate action. They have undergone additional training to prevent this from happening again. We... read more
Frequently asked questions about Bluebird Care Wiltshire South
How is Bluebird Care Wiltshire South rated?
Bluebird Care Wiltshire South has a 4.6 star rating with 38 reviews.
When is Bluebird Care Wiltshire South open?
Bluebird Care Wiltshire South is closed now. It will open at 8:30 a.m.