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bluefrog Plumbing + Drain of Northeast Houston
- Plumbing
- Houston, TX
About this business
Location details
17350 STE Highway 249, Suite 220, Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Thank you for retrieving the toy dinosaur lodged in our toilet! We appreciate your hard work greatly!!
was very happy with Chris, he was very professional and Honest,and down to layman terms which I can understand. He took great care of my fixtures in the work area and was so adamant to clean up after the job was completed. I will use bluefrog again and always request Chris.
We contacted blue frog to come and give us a quote to unclog a toilet. We were scheduled for early morning at 9am. But around 8pm I was able to unclog the toilet. I tried to cancel but I believe the number I texted didn't get messages. But bluefrog showed up at 9am and spoke professionally. I told them that inhad uncloged it already and he stated ok and went on to his next appointment. Next plumbing issue I have I will contact them.
professional, nice, and proficient. everything went smoothly and the man was right on time with everything.
The plumber installed our new faucet with the hot and cold water backwards. When we push the faucet up, it’s cold and down is hot — the opposite of the labels on the faucet. Also— the plumber took our old faucet, which was practically brand new, without even asking me. I consider this to be theft!
Respect of the customer time. Reliability. Communication. Illness happens, so sorry for the tech. But no contact is not an excuse. Waited from 1 to 3pm. Then 3 to 4 pm. Scheduler called with excuses. Waited anther hour. Then Plumber texts, " sick" at 3:35 pm. Hopefully the tech is OK. But the issue could have been handled better. Appreciate the tech canceling because of illness. Very smart man. Please communicate with customers, it will go a long way. Thanks.
The worked that they were hired to diagnose and complete did not get accomplished even though they were paid what they were asked to complete the job. Immediately after they left the site two different times they were notified the issue was not fixed. They tried to shift blame and they refused to be accountable for a job they were paid for even though they diagnosed what needed to be done to fix the issue.
Business response:
Hi Kedzie, the payment received was for the first visit to unclog two toilets. The photos and tenant confirmed the clogs had been resolved at the time of the first visit. We were notified two days after the work was completed, that the toilets were clogged again. A lot can happen in 48 hours to a toilet, especially with a child that routinely flushes items down them! Sadly, foreign debris placed down toilets is not something we can warranty against. The second visit, which was done for free, was an attempt to help resolve th... read more
This company was unethical and unresponsive when I attempted to reach out multiple times. Be weary of using. I contacted them as my water heater ruptured. The plumber came out and gave me a verbal estimate, left to get the water heater and emailed me the written estimate which had the cost of the water heater replacement plus a $168.00 diagnostic fee. I contacted them to inquire why I was being charged for a diagnostic fee as the service fee should have been waived when I hired them. The girl couldn’t answer and deferred me ... read more
Business response:
Rania I did respond to you several times and let you know that the extra cost was due to the extra help that was required to get your water heater down from the attic. We applied several discounts to help you out as best we could and we definitely honor our stated warranty. I'm sorry we didn't reach your expectations but we will consider your feedback and make any improvements necessary going forward.
If you don’t mind waiting around all day when they don’t come these guys are for you.
Business response:
Sir I told you you are the second appointment for the day and we would be there between 10-12pm. You called me at 10a.m. saying we had a set appointment for 10am sharp but that's not how this works
Frequently asked questions about bluefrog Plumbing + Drain of Northeast Houston
How is bluefrog Plumbing + Drain of Northeast Houston rated?
bluefrog Plumbing + Drain of Northeast Houston has a 4.8 star rating with 283 reviews.
When is bluefrog Plumbing + Drain of Northeast Houston open?
bluefrog Plumbing + Drain of Northeast Houston is closed now. It will open tomorrow at 8:00 a.m.