BMW

MathieuC 

on DealerRater

8 years ago

The entire service staff is unfriendly and unhelpful. I have no idea how BMW can allow one of his dealerships to have such a bad customer service culture - it reflects poorly on the brand: - the Concierge does not greet people, does not smile, does not talk, barely does her job - 2 service advisors gave me conflicting advice for the same thing regarding alignment vs tire change (I mean seriously? how incompetent can you get?!) - service advisor did not call me and instead sent a series of rude texts in a very unpleasant disc... read more

RELINGWONG1964 

on DealerRater

8 years ago

THEY NOT ONLY MAKE UNNECESSARY SERVICE CHARES WIHTOUT TELL US THE TRUTH. BUT ALSO TRIED TO CHEAT CUSTOMER ABOUT THE INSUANCE AND WANNANTY NEVER GO THER AGAIN 

Long 

on DealerRater

8 years ago

Went to get car fixed and they said alignment service may be necessary. However, I told them not to do the alignment. When I was notified that the car was ready to be picked up, I received a charge when I told them not to do the alignment. I even tried talking to the manager but he would not answer my calls. 

rebecca0111 

on DealerRater

9 years ago

Salesperson Mark is horrible! He fools me around and gives me attitude after I purchased his car. He pretends that he does not speak Chinese and deny to assist me after he sold the car. 

Your dealer suckkkkk 

on DealerRater

9 years ago

IWENT TO THIS DEALER TO ORDER TWO NEW KEYS TO REPLACE MY OLD KEYS CAUSE MY BATTERRIES WERE DEAD ALREADY. I PAID $216.00 FOR EACH OF THEM ANDVTHE EMPLOYEE ON PARTS TOLD ME TO COME BACK TOMORROW THAT THEY EILL BE READY. I WENT TO PICK THEM UP AND SOME OTHER EMPLOYEE NAMED PETER HELPED ME OUT AND HE TOLD ME THAT THEY HADN''T ARRIVED YET, HE TILD ME HE WOULD LET ME KNOW WHEN THEY'LL ARRIVE DURING THE DAY. I NEVER GOT A CALL BACK THE WHOLE DAY. I CALLED THE NEXT DAY BEFORE I WENT SO I WOULDNT WASTE MY TIME AGAIN ANDBI SPOKE TO TH... read more

Joe Shmoe 

on DealerRater

10 years ago

My wife and decided to lease another X5. We have had two previous leases with another BMW dealership. We did our diligence by going online to find the best deals. Long story short, we contacted New Century, spoke with "Elvis". He sounded like a seasoned salesman. We negotiated a price and a lease term over the phone. We reside in the South Bay, so going to Alhambra was difficult. I had to call multiple times to speak with him. He told me on each conversation, that he would call me right back to get the deal started. Never he... read more

Eyewire 

on DealerRater

10 years ago

The dealer asked me to provide my financial proof for background check for purchasing a BMW X6, so I submitted 3 months banks statements to the dealer. One week later, they told me that I did not pass the background check from BMW North America. Then I filed a complaint to BMW North America, their customer service took this matter seriously, and initial an investigation on this situation. They found that New Century BMW did not submit any of my files to BMW NA for the background check. Leter, BMW NA forwarded my sales to ano... read more

nokinrecycler 

on DealerRater

10 years ago

Took my leased car to return at this location. Raymond Yu, starting coping an attitude, asking why I am returning the car here, since I did not purchase from here or service the car at this location. BMW financial actually told me to return it here, since it was the closest location to my address. They made no mention of having to return the car, ONLY to the place where you bought it, or service it. Raymond Yu kept mentioning the fact that I did not service the car here, and asked why I didn't return the car to the other dea... read more

Norayu 

on DealerRater

11 years ago

I used a BMW customer with this office. But no more! I went to New century BMW to charge my electric car which is not BMW. they don't let me charge there, they said only for BMW. That's not right! It's shows on the map is for public . I m really upset about that.