This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Santa Clara, CA
About this business
Location details
4343 Stevens Creek Blvd, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Service for recall and oil change Good service experience. Was not exorbitantly charging for the service items
Business response:
Sekaran Krishnamurthy, thank you for your kind review; we are happy to pass along your comments to the team here at Stevens Creek BMW! We are always more than happy to assist you if anything else comes up. Take care!
Service of my M3 BMW Stevens Creek actually fond an additional issue with my car that I was not aware of and fixed that at no charge (part was under warranty), this while as always being very good at keeping me updated on the car, price and when the car would be ready.
Business response:
Hi Hugo Gunnarsan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service for my 750Li My first time owning a BMW and the experience of service dept was excellent.
Business response:
Johnny Russell, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Maintenace service (Oil change) My dealer was Julie Passon. She was very kind and had good attitude. I was happy with my experience with her.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day! We can't wait to see you again, have a great day.
BMW 335D It would be great if the wait to top the car was shorter. The service team is always very busy.
Business response:
Michael Haun, thank you for your kind review; we are happy to pass along your comments to the team here at Stevens Creek BMW!
Great people Maggie was a great salesperson and Tiffani a great sales manager, both made the process so easy and pleasant . I will definitely go back to them again
Business response:
Hi Sameh Hassouba, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
M3 service The dealership is always very clean and the people are professional and friendly
Business response:
Robert Petrie, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Flat tire service I brought my car in for a repair for a flat tire. I was assigned an advisor which I did not meet because my loader car became available quickly. Later in the day, I received an invoice via e-mail for $400 for a new tire. I have a tire warranty! No one bothered to check even though it was on my paperwork! I first met my service advisor when my car was ready, I had to point out my tire warranty to him upon pick-up. He gave me a cursory apology and I was returned to the cashier. I saved $350 on my tire by havi... read more
Business response:
Hi Jan, thank you for providing us with information regarding your most recent experience with our team. We are disappointed to hear that you did not receive the level of customer service that we strive to provide. Please do not hesitate to reach out, we would love to speak to you directly.
First service for my 2013, 128i. Ken was my service adviser. He kept me informed of the process. I went for oil an change. Got new spark plugs and a battery also. glad I went. i'll be back. Dale
Business response:
Hi Dale, thank you again for taking the time to let us know how we did. We will be sure to pass on your kind words to Ken! We hope you have a great day!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 7,058 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 10:00 a.m.