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BMW
- Automotive
- Plains, PA
About this business
Location details
1470 Highway 315, Plains, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst dealer ever they broke my car and they charged me $1800 for the labor i told them the problem was injector nr6 and look what they did they sold me this BMW X5 with this problem after one year look what happened to my car I do not recommend anyone to go there the mechanic Thomas told me on the phone I feel safe to do this job with the menager DENIS You can see the pictures what they did
No business ethics at this dealership. We purchased a 2013 Nissan Sentra for our 16 year old daughter on July 21 2020. The day we brought it home it would not reverse. The dealership checked it and said there are no issues. On July 26 we have video of the car bucking, not being able to go forward after reversing, car revving as if in neutral, check engine light on and the manager told us to take it to Nissan when we said we’d like our money back. Now you can see why I started this review with this wording. No business ethics... read more
Business response:
Donna, thank you for your feedback. We apologize for any inconvenience that you may have experienced. Our sales manager will be in contact to assist in resolving your concerns.
Everything that could go wrong with you appointment did. Waited all week for someone to do a pick up and drop off for a recall. People forgot about my appointment and nobody ever showed up. You can never get through and they never returned your calls. After they finally took my car in they were late and giving it back to me by over a day and the only thing that they were interested in talking to me about was more service that I could purchase from them. After I got my car back I saw that it was missing my license plate that ... read more
worst service department we've ever dealt with....lost our business
Better customer service that begins with management.
No one every calls you back when you leave your phone number to make service appt After leaving call after call I gave up and made an apt using the web site which is just as bad Not a good system at all and was very unhappy with the way I was treated
Business response:
Marlin, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (570) 287-1133. We look forward to hearing from you.
No one answers phones! Took 3 hours and 13 phone calls to finally talk to someone.
Business response:
Mr Chaya, I am sorry to hear that you had issues getting in touch with our Service Department. We decided to open service for the first time on Labor Day to better serve our customers. We did this with a limited staff due to the holiday. Communication is something that we are always working on and we appreciate your feedback.
Service never answers the phone. Wouldn’t mind if they actually returned calls. Sometimes I wait days..... Why Cant anyone answer the phone at BMW Service. Subaru has no problem with it.
Business response:
Hi Brandon, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (570) 287-1133 to speak to our manager directly.
Terrible service department. They never call back.
Business response:
Dan, I am sorry for your difficulties reaching us by phone. I will take this feedback and work to improve on this. Thank you for providing this information. -Steve
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,300 reviews.
When is BMW open?
BMW is open now. It will close at 5:00 p.m.