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BMW
- Automotive
- Towson, MD
About this business
Location details
700 Kenilworth Dr, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Could not have been easier!" Could not have been easier! Although I did not purchase my BMW at this dealership when I called the day before the service Tom my Service advisor immediately made me an appointment for the following day. I was told that the service can be done quickly within an hour to an hour and a half but when I arrived was told that there had been a part of the recall and that perhaps the repair will take a bit longer. Immediately offered me a loaner car a very punchy M series...And off I went to work. By ea... read more
Business response:
Thank you for the kind recommendation. We're glad to read that Tom made your service experience a memorable one. Thank you for choosing BMW of Towson!
"Needed minor service" Needed to have coolant topped off. Stopped by around 2 without an appointment, and the car was ready by 4:30. They also did an oil change. Towson BMW was a pleasure to deal with.
Business response:
Thank you, Larry! We appreciate the fantastic feedback!
"Service Repair" I had my car serviced and Terrance keep us advised as to all developments throughout. We appreciated his help and keeping us advised. The service took longer than originally anticipated but Terrance let us know the reason for the delay.
Business response:
Thank you for the kind words regarding your experience working with Terrence. We are glad he could be of great assistance to you and keep you informed throughout your service. Thanks for choosing BMW of Towson!
"Blake Exemplifies Extraordinary Customer Service" Blake had excellent customer service! He went above and beyond to ensure I got the most value out of my warranty. I would recommend that of you visit this location request Blake.
"Wonderfully pleasant " Everyone was attentive, knowledgable and pleasant to deal with. The fact that they have so many staff that are there for many years makes it seem like you are visiting with friends.
Business response:
Thank you so much for taking the time to review our service department. We are very fortunate to have staff that have been with our group for many years. Thank you for choosing BMW of Towson for your service needs! You're part of our family!
"Great people and service." This is the most helpful dealership I have ever dealt with. Patiently answer questions about my car, using the phone, removing privacy screen etc.. They never act like my questions are stupid. Service is good and I am usually out quickly.
Business response:
Thank you so much for such a kind review of our dealership. It's our goal to make your experience easy and enjoyable. Thank you for choosing BMW of Towson!
"Patient and thorough" Bryon was very friendly and inviting and super patient with me as I was a first time car buyer! He worked with me to find the car that fit exactly what I was looking for and I couldn't be happier!
Business response:
Thank you so much for commending Bryon for a job well done! We're thrilled that you had such a fantastic car buying experience. Congratulations on your purchase and welcome to our BMW family!
"Great customer service, professional car service." Love the ability to schedule service online, the friendliness and professionalism of everyone who works here, not just the service advisors. Comfortable waiting lounge, quick servicing of vehicle!
Business response:
Thank you for taking the time to review our amenities! It's our goal to ensure you're experience with BMW of Towson is first class! We're glad to have you part of our BMW family. Thanks for choosing us for your service needs!
"Very Thorough!" My experience with BMW of Towson is always easy, thorough, and pleasant. I have purchased 4 BMWs from this location, and each experience was great. My Sales Manager Bill Kasper is superb at what he does.
Business response:
Thank you so much for taking the time to review us! We are thrilled to read that this is your 4th BMW purchase from us. We love having you part of our family. Thank you from all of us at BMW of Towson!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,738 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.