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BMW
- Automotive
- Rockland, MA
About this business
Location details
1040 Hingham Street, Rockland, MA, 02370, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
Purchase of 2011 550i (with Dinan upgrades) I just purchased a 2011 BMW 550i (with Dinan performance upgrades). What an awesome car. Had a blast driving it back to Virginia. I was tentative about buying remote being from Virginia, but I really liked the car for sale and it was reasonably priced. Alan Zaidan (sales manager) was very helpful and managed all the paperwork. They worked with me on a couple of requests and arranged to pick me up at the airport. The process was smooth and they took the time to let me test drive and... read more
Quality dealership I've dealt with BMW Gallery for 6 years, since buying my 330xi. A quality dealership: salespeople are straight-forward and the maintenance dept is very courteous and well-run. BMWs are not inexpensive to maintain but I have been very happy with the work they have done.
Michelin Run Flat tire flat. Had a flat with a run flat. They took me right diagnosed the tire had a slice in it. Got it covered under warranty In and out a couple of hours. Couldn’t have gone much smoother.
Business response:
Bryan - thank you for trusting South Shore BMW to take care of your vehicle's flat tire. I am glad to hear that our team got you back on the road safely and seamlessly!
They lost my key fob after services!!! They lost my key fob and refused to resolve the issue!!! Won't go back for services anymore and getting our BMW X4M from them. Got a flat tire last week and had AAA to tow my car for 4 new run flat tires. Left my 1st key fob in the cup holder and gave my 2nd one to the AAA truck driver. Picked up the car on June 22 and realized that they didn't return my 2nd key fob. After so many conversations, they kept denying the fact that they lost my 2nd key fob. We have a very good relationship u... read more
Business response:
Chiman - thank you for reaching out. I will review the check-in sheet at the time the AAA driver dropped your car with us in regards to how may keys we received at time of delivery and follow back with up with you. If I determine we are at fault and not AAA we will replace key at no charge to you. In the meantime, have you checked with the towing company to make sure they do not have it? Thank you, Avery Trumbo - General manager 781-278-1380
Was laughed at by service manager I received a email from Tom Toppan the service manager to speak about past issue with auto. I was encouraged to hear someone reaching out from the dealer. Maybe I would be able to resolve this issue somehow. My hopes were quickly ended when Mr Toppan insinuated that I am a liar and when I tired to explain my side Mr Toppan proceeded to tell me when informed him that I am seeking legal action against BMW was told to make sure I tell the judge South Shore BMW gave me $11,000 in good Will repai... read more
Business response:
Henry - We meet when your car required significant repairs. We have extended significant monies to resolve issues on a 7-year-old, 126,000 mile car which you purchased from an independent used car dealer. The monies we offered last time you accepted and agreed that it resolved your final request for assistance. Given the age and miles and the length of time your car has been out of warranty, it is unreasonable to expect us to continually offer repairs free of charge. If you would like to discuss further please call me direct... read more
Beware Filing a complaint in small claims Hingham Ct. Failure to honor warranty. Turbo replacement. Service manager refused to repair. Had problems two years no repair
Service Problems My experiences with service over the years has not been very good. Always seems to be running out of time when you have a loaner and going into extra days in the shop. Have also had more than one experience when an item isn’t done at all. Not enough communication about status of vehicle and anticipated finish time. Have always positive experiences buying my vehicles here. Any interaction with people there has been professional and pleasant
Business response:
Hi Cal - I am very disappointed to read about your experiences with our Service Department. We have much higher standards for our customers than what you've described here, and I apologize. We are always working to improve and will take your feedback to heart moving forward. I truly hope we have the opportunity to impress you in the future. If there is anything I can help you with, please give me a call. Thank you, Jeremy Heskett - Service Manager - 781-347-5908
Typical Typical response. Warranty expired but paperwork shows reported to dealership long before warranty expired. Turbo issue. Don’t purchase extended warranty. Will call AG and attorney
Business response:
Henry - I have reviewed your concern and I am sorry but the car you mention has 126,000 miles on it and is way past the warranty expiration date. Avery Trumbo - General Manager MINI
Terrible experience Long story ...Short. I wandering how this place got 5 stars instead of zero star. Terrible customer service, lack of information, Alex s the sale person that I spoke to but going nowhere with her lack of information, responding and responsibility. I wouldn't say Stay away from this dealership cuz I haven't talked to other salespeople
Business response:
Daniel, I regret hearing that your experience with our sales team caused an overall negative impression of our dealership. Please reach out to me at your soonest convenience so I can hear more details and have a chance to offer you the phenomenal experience all of our customers deserve. It would be our pleasure to assist you with your vehicle needs. Best regards, Avery Trumbo General Manager South Shore MINI
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,802 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.