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BMW
- Automotive
- Rockland, MA
About this business
Location details
1040 Hingham Street, Rockland, MA, 02370, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
buying experience salesman seem disinterested in selling me the car I was looking for. Unusual for a auto dealership
Business response:
Thank you for your feedback. Our customers are our top priority and it's discouraging to hear about your recent disappointment with our staff. We don't want to lose you as a customer or miss out on the opportunity to grow as a company. If you have any questions or would care to discuss this further, let us know. Regards, South Shore BMW Team
Horrible service Brought my car in for service on May 3rd after setting up an appointment that included a loaner car. When I dropped it off the person told me I wasn't able to get a loaner due to something management did. However at 8:30 am on a Wednesday there wasn't one member of the management team there to talk to. This caused a delay and some embarrassment as the flag was done in error. Never was I contacted when the flag was placed, or when I made the appointment. I asked for a call during the day from a manager to rev... read more
Business response:
Dan, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and we would greatly appreciate the opportunity to speak with you further about this. Please do not hesitate to contact us at your earliest convenience. Regards, South Shore BMW Team
Routine service, not so routine computer upgrade They delivered the car to my house after service when I couldn't stay. Gleaming facility. Primo coffee. Well-washed car. Dry drop off in the midst of quite a down pour.
Business response:
Paula, we would like to thank you for your kind words. We feel our service department is what makes South Shore BMW special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best Regards, South Shore BMW Team
Worst experience ever For 5 long days I complained about overpricing, customer service, long wait And disrespect to the Director of service Ted. No answer what do evere from him(5 Messages and walk in twice). I was given a written quote for $842 and the next day when we ready to do it the price changed to $1160. The service adviser "CK "said we made mistak and he refused to honor the quoted price. Very bad service and no respect from the manager to return our calls. We were forced to do it with the high price and CK refused ... read more
Business response:
We are sorry to hear about your visit. The behavior you described does not align with our team's values, and we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, South Shore BMW Team
0 Customer Service Deb from internet department kept calling and mailing to come and see a pre-owned car. When I confirmed appointment and reached, nobody had clue regarding appointment nor they had any car in that model. Salesman was more interested in selling a new car. Deb never followed up after that day.
Business response:
Leo, we are terribly sorry to hear about the negative impression you got during your most recent visit to our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Regards, South Shore BMW Team
Worst service department Worse dealership for bmw that I have even done business with. I have owned 7 bmw since 2012 and I have gotten more excuses from this dealership than I ever had. They can pick up a vehicle and cat return it and then leave you car less unless you call and speak to the service manager. CK IS THE MOST NON CUSTOMER SERVICE SERVICE ADVISOR I HAVE EVER MET AND HAS NO COMMUNICATION OR PEOPLE SKILLS.
Business response:
Anthony, we would like to extend an apology for your service experience. It's important to us that we satisfy every customer and you help our business by bringing these inconsistencies to our attention. We are concerned about this issue and we would like the opportunity to mend it. Please contact us at your earliest convenience. Regards, South Shore BMW/Mini Team
Dr. Diego Ecurra Your people minus the receptionistthat may look very but has not a customer oriented mentality, needs to welcome and give a big smile instead of looking like she is a VIP and not the customer
Business response:
Thank you for sharing your experience with us, Diego. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, South Shore BMW/Mini Team
My first experience at South Shore BMW I thought that my first experience at your dealership was a little bit of a mixed bag. I felt that walking in to speak to your receptionist who appeared to be busy viewing her shopping catalog was a little inappropriate, especially when she seemed a little bothered by my asking for the service department. However, as far as your service representative (I had Cosmas ) and your service technicians, I found them all to be very receptive, professional and exceedingly helpful. I would give t... read more
Business response:
Kathy, we would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, the South Shore BMW Team
Service with the customer in mind Ability to perform service that wasn't due for another 1000 more miles while I was there to avoid me having to return 2-3 weeks later.
Business response:
Brian, we appreciate you taking the time to provide us with your positive feedback. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best regards, the South Shore BMW Team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,802 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.