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BMW
- Automotive
- Canonsburg, PA
About this business
Location details
2610 Washington Rd, Canonsburg, PA, 15317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello, and thank you for taking the time to speak with us over the phone. We appreciate your feedback and we apologize that your experience with us did not live up to the standard we aim to provide to all of our clients. Our conversation with you made it clear that we could have handled your need and request for a loaner car more empathetically. If we can do anything to further serve you or your vehicle please feel free to reach out to us, as we would welcome the opportunity to earn your business. Sincerely, Andrew Dippel
Decided to give this Rahal dealership another shot after a flubbed appointment when my X5 caught on fire while parked. Yes, the stories on abc news are true. https://abcnews.go.com/…/mysterious-bmw-fires-contin…/story… Unfortunately, I own 4 BMWs all with active recalls. I scheduled the appointment online for oil changes and to complete the recall on two vehicles. I followed up with a call knowing that the online service scheduling system is flawed. Each vehicle has multiple recalls. The recalls are extensive projects. For t... read more
Business response:
Hello, and thank you for taking the time to speak with us over the phone. We appreciate your feedback and we apologize that your experience with us did not live up to the standard we aim to provide to all of our clients. Our conversation with you made it clear that we could have handled your need and request for a loaner car more empathetically. If we can do anything to further serve you or your vehicle please feel free to reach out to us, as we would welcome the opportunity to earn your business. Sincerely, Andrew Dippel
Soooooo disappointed with this dealership. Bought a certified pre-owned 2016 BMW 528xi from this dealership in January of this year and have had technical issues with it ever since. The first issue happened within the first week of owning the vehicle (which they fixed in a decent time frame) and the other issue I have been having since June. I reached out to the dealership who put me through to the BMW Genius who never returned my calls. Eventually, months later the dealership after having to contact the manager because I co... read more
Business response:
Crystal, We apologize the experience you had with us did not match the standards that we aim to provide to our clients. I spoke with your husband earlier today. I truly regret the connectivity issues you have experienced and would like to work together according to your schedule to do some more trouble shooting with your phone. Please call me at 724-743-9303 so I can personally see to this issue for you. Sincerely, Kim Kaminsky General Manager
Business response:
Hello Mike, We apologize for your experience, as this never should have happened. I very much appreciate you letting us rectify this situation for you. I hope you enjoy your new BMW! Regards, Kim Kaminsky General Manager
Despite Covid-19 & the circumstances happening. I was looking into a car from here & talked to one of the sales people about it. Got one email and then stopped responding. I emailed Atleast once a week to discuss things once they reopened or did online. Got NO response. Only to find out today that the car I was highly interested in is now having a sale pending. Never again will I try to do business with Bobby Rahal.
Went in to trade in my 2014 320i with 50,000 miles. They didn’t want to give me anything for it. Didn’t even try to make a deal. Shoved me right out the door pretty much. The sales rep told me he had other customers to attend to. That was on Friday. Today they called and asked how I liked the 330i.. I said it was nice but you guys didn’t want anything to do with me. He said well let’s talk I said no thanks I’m buying a ford raptor. You guys didn’t want nothing to do with me on Friday sure as hell not getting my business toda... read more
Business response:
Justin, I appreciate you taking the time to discuss your poor experience with me, it certainly didn’t represent our commitment to client care and I look forward to meeting with you on Saturday to get this right. Respectfully, Kim Kaminsky General Manager
This stealership charges bmw prices but doesn't give the quality of work that bmw would want attached to their name. If you're thinking of taking your vehicle to be serviced here I would consider your local high school vo-tech. More than likely you'll get better quality of work and you want pay top dollar for a mediocre job. I've had my vehicle serviced here twice and two times they failed to put all the pieces they removed back together, leaving me with more issues than I originally had. Then when I took the issue to manage... read more
Business response:
Mr. Baptie, We are sorry you feel the way you do and we do not want anyone to have such a level of dissatisfaction after you leave us for service. I have reviewed your recent service records with the managers and we continue to feel all related repairs were performed correctly. However our offer as a goodwill gesture is still is awaiting your reply. If you can, call me, as I would rather speak to you directly so as to discuss any further details to lead us to a satisfactory resolution. Kim Kaminsky General Manager 724-743-93... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,057 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.